I booked the Hotel Somerset through Priceline which normally delivers a quality, name brand hotel that matches the star level. Until this hotel totally remodels the property Priceline should remove the hotel or lower the star rating to two stars.
Having read the negative reviews on Trip Advisor, I was not surprised by the condition of the hotel. Previous reviews for this hotel are spot on and detail improvements that need to be made. The hotel was previously a Marriott and Crowne Plaza hotel.
We arrived late on a Friday so no issue with check in. Be careful in the parking lot at night as the lot is in bad condition with holes etc… As others have mentioned, this hotel is often used for 2 or 3 day religious or social events. Close to midnight there were young children running around the lobby and down the halls as we walked to our rooms.
Guest must find the rooms small as chairs and double wide strollers are left in the hall overnight, which could cause serious issues in the event of a fire.
Our room was dated with a box style TV worn furniture and drapes. Bathroom tub surround was very old with mold in the tile cracks. When we opened the shades in the morning your view was limited by the very dirty windows. A/C is a wall unit even though there is a thermostat (that does nothing) still on the wall. One bedside lamp was not operational.
I could not have the restaurant delivery coffee to the room in the morning so walked down to purchase coffee. The server said they had a coffee station in the restaurant so I asked if I could buy a large pot of coffee for the room. She informed me that they only had one thermos coffee pot so I could only take cups. She left and I took two cups of coffee to the room. When I returned for more coffee she told me I did not pay (never said there was a charge) so I said to charge me for 4 cups of coffee. As I waited, there was no other staff to assist me. When she finally returned she told me to just go and did not charge me. BTW, the small gift/coffee shop in the lobby that said it would be open at 7:30 each day but was not open during our two day weekend visit.
Around 4pm on Saturday the fire alarm went off and the entire hotel was evacuated. We stood outside for an hour as the local fire department tried to determine what set off the alarm near the kitchen. Glad this was not at night when we would need to negotiate around chairs and strollers in the hall.
It appears the hotel is starting to renovate some of the tower rooms. Lobby has old sofa that is beyond repair. In a few years this hotel may be up to a 3 star standard but for now it is at best, a two star hotel.
- Official Description (provided by the hotel):
- Due to the renovations and our efforts to expedite our progress, we are currently not accepting any reservations prior to October 2017. Rest easy in a setting of superb comfort, in the heart of central New Jersey. Hotel Somerset-Bridgewater offers the perfect combination of convenient location and impeccable services. Close to downtown New Brunswick, and with easy access to the Rutgers Campus’ of New Brunswick and Piscataway, our hotel provides discerning guests with an environment of welcoming warmth and repose. Attentive service and a professional staff highlight an ideal setting for relaxation as well as exceptional occasions, corporate gatherings or celebrations. Host a memorable social function or a professional meeting in our elegant event space. With an expansive ballroom, flexible conference rooms and spacious outdoor venues, an event at Hotel Somerset-Bridgewater is an affair to be remembered. And because work is fueled by relaxation, there’s plenty here for guests who want to unwind. Tempt your taste buds with tantalizing New American flavors at Fuzion’s, relax poolside with your favorite drink, or replenish after an event-filled day with a dip in our Jacuzzi. Our well-appointed, smoke-free guest rooms ensure a sound sleep, with plenty of room to stretch out to prepare for the day ahead. Conveniently located in Somerset, near the New Jersey Turnpike and I-287, our hotel brings you within moments of the region’s most notable sights. From nearby shopping to local live shows and the area’s most popular sporting events, you’ll find yourself perfectly placed to experience it all, from our central New Jersey address. •Located adjacent to I-287 from Exit 10 in Somserset, NJ •390 Deluxe Guest Rooms, Suites and an Executive Level •100% smoke free guest accommodations throughout •Complimentary WiFi and voicemail in each guest room •24-hour, full-service Business Center with printing •Indoor heated swimming pool, outdoor pool and Jacuzzi •Tennis courts, basketball courts and volleyball onsite •Well-equipped fitness center with the latest equipment •Concierge services available for all guests •Full service lounge, dining room and room service •Fuzion’s Restaurant and 110 Blu Lounge, onsite ... more less
- Reservation Options:
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- Also Known As:
- Crowne Plaza Somerset-Bridgewater Hotel Somerset