I travel for a living and stay at hotels more than my own home. I believe that a hotel is represented first by the front desk staff, second by the housekeeping staff. The front desk staff was great but During my 6 week stay not once could the housekeeping staff do their job. 1) they would not replenish the bathroom amenities - so I complained , they got it right 50% of the time after that. 2) they did not leave me coffee , I take that back they left decaf only and no cream or sugar. I complained but it must be to difficult to actually replenish on a regular basis so I gave up and bought my own. 3) Checked in on 5th week and found my room devoid of any comforter or extra pillows, night clerk did not know what was up so he kindly put me in another room . Next morning they claimed I had requested all feather items be removed from my room (I had not) and looked stupid when I said well if that were true why now and not the other 5 visits.. No answer 4) Trash was not emptied - I am convinced this is because I complained. 6) No dish cloth to wash dishes or wipe counters after I cooked left dishes in sink because of this and what we are supposed to do. which leads me to 7) greasy pan left on stove top and no counters wiped down... I am going to a different hotel on the next trip in 3 weeks because I have had it with this place. May sound petty but I depend upon the hotel staff to make me feel less like a traveler and more at home. I would usually leave a gratuity but in this case forget it. Oh yes and the refridgerator was installed with opening on left side so you had to open the door before you could get into it - not easy because it was in front of the dishwasher....
- Official Description (provided by the hotel):
- Our Homewood Suites by Hilton Somerset with newly-renovated rooms features pet-friendly suites that stand out among the hotels in Somerset, NJ. This great location provides easy access to Rutgers University, Bridgewater Commons Mall, and Six Flags Great Adventure & Wild Safari. Meanwhile business travelers will appreciate a quick commute to the corporate offices of Johnson & Johnson, MetLife, Veeco, and Verizon. Guests entering this TripAdvisor Certificate of Excellence Award-winning hotel will be greeted with a warm welcome and a speedy check-in to apartment-style suites. These spacious suites are perfect for extended stays, and offer thoughtful amenities such as free Wi-Fi, 37” HD TVs, and fully-equipped kitchens. Guests can start their day off with the free breakfast buffet, and they can unwind with complimentary evening dinner and drinks. Keep up on your workout routine with cardio equipment in the 24-hour fitness center, pick up a game on the outdoor basketball court, and cool down with a refreshing swim in the indoor pool. With over 700 sq. ft. of flexible event space, this hotel is also an excellent venue for hosting small business meetings and receptions. Select the Homewood Suites by Hilton Somerset, and enjoy the award-winning service, modern amenities, and prime location that make this one of the top-rated hotels in Somerset, NJ. ... more less
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- Also Known As:
- Homewood Suites Somerset Hotel Somerset
- Homewood Somerset
- Somerset Homewood Suites