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Extended Stay America - Somerset - Franklin
Ranked #10 of 16 Hotels in Somerset
Reviewed November 25, 2012

Thank you Angela and Manager Sy for your help with my inquiries. Mandeep Singh, thank you for having great people with you to assist guests in a professional and warm manner.

Angela was so good at helping me with my room requests. She listens very well and also is very knowledgeable of the surrounding area attractions for the guests that visit. Keep up the great work Angela and Sy. Mandeep Singh you are a great talent scout for building a service brand such as the ESA Chain.

  • Stayed: November 2012, traveled on business
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Thank JBusiness
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John D, Manager at Extended Stay America - Somerset - Franklin, responded to this reviewResponded December 17, 2012

Thank you for taking the time to write a review of your stay. It's great to hear that our staff made you feel comfortable while you were staying with us. Thank you again for sharing your experience with us. We look forward to welcoming you back in the future!

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96 - 102 of 106 reviews

Reviewed November 17, 2012

My Stay at Somset/Franklin Extended Stay
Since September of 2004 I have been staying at this address on and off when work brings me to this area and more recently I have stayed for regular and extended periods. There were times when there were many things left to be desired, but since the new management regime headed by Sai Poplai; I can honestly say that Extended Stay has become my home away from home. For someone who is looking for a reasonably priced self-contained room/apartment I would not hesitate to recommend Extended Stay. I don't think that any of the area hotels could compete with the warmth and homeliness that I experience at Extended Stay. The warm and friendly staff along with the recent upgrades compel me to write a positive comment about this hotel.
Andrew

Stayed: November 2012
Thank A D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John D, Manager at Extended Stay America - Somerset - Franklin, responded to this reviewResponded November 26, 2012

It was very kind of you to take the time to publish such a positive review of your stay. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is the public praise we get from our millions of happy customers. Our company motto is "Excellence Every Day, Every Way," and my promise to you is that we will continue to operate according to this practice; after all, that's how Extended Stay Hotels(sm) got to be the largest extended stay lodging brand in North America.

It would, of course, be our pleasure for you to repeat your experience with us in the future. Thank you once again, and feel free to reach out to us directly if we can assist you in any of your future travels.

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Reviewed October 10, 2012

This was a great hotel. Newly renovated and VERY clean! Staff was great! Sai and Felicia were wonderful. I would reccomend. Great location.....right off 287 near so many great places. Not your typical Extended Stay Hotel. Much nicer!

  • Stayed: September 2012, traveled on business
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Thank Kim447
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John D, Manager at Extended Stay America - Somerset - Franklin, responded to this reviewResponded October 15, 2012

Thank you so very much for your nice review of our property. Whenever I read comments like yours, it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family, we are proud to be a part of the premier lodging source for business and leisure travelers looking for a great room at a great rate. We know that our largest asset is our loyal base of customers like you, which is why we are so firmly committed to your satisfaction. By continuing to provide our valued guests with exceptional value, we know Extended Stay Hotels(sm) will remain the #1 extended stay lodging source in the North America.

Please know that we would be thrilled to have you again as our guest should your travel needs bring you back to our area. Once again, thanks for all of your very kind words.

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Reviewed August 31, 2012

For the record, this is an "extended stay" type place. If you sign up for it, realize that you're not going to have roomservice, a concierge or even shampoo in your bathroom! I'm a little surprised at the people who reviewed this place expected more!! For one to five nights, this place is just fine; but keep in mind this is a place for people who technically "move in" for a longer period. In any case... I found all members of the front desk extremely friendly, helpful and they even addressed me formally each time they saw me. Yes, there are times the front desk is vacant, but you simply need to pick up the phone and someone answers/comes running. Another person mentioned no breakfast...well...since then, there is a simple breakfast bar available (and I gotta say, not a bad variety considering some of the other hotels I've stayed in). It's simple, but offers muffins, oatmeal, snackbars, fruit, coffee and tea. Oh, and yeah...because it's extended stay, you will smell foods cooking in other rooms as you walk down the hallway. Yeah, it's "weird" to have to deal with that but again, thats what you get with a place like this. I still cannot comprehend why people can't understand that. In any case, the place was clean, the room was clean and decent and the staff was A+.

  • Stayed: August 2012, traveled solo
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1  Thank newchapters
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Somerset - Franklin, responded to this reviewResponded September 10, 2012

Thank you so much for your review of our hotel. The staff and I strive to provide friendly service, clean rooms and comfortable surroundings to all of our guests. It sounds like we were able to do this for you!

We appreciate all of your kind remarks and please know that we would be thrilled to have you again as our guest should your travel needs bring you back to our area. Once again, thanks for all of your very kind words.

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Reviewed June 20, 2012

I was looking for a low priced hotel, and in point of fact, I did get one. But the lesson that I forgot is that you get what you pay for, and although I did not pay a lot, I sure didn't get a lot, either. The site said the hotel was "newly renovated." It was actually undergoing an overhaul while we were there, so the hotel smelled like fresh latex paint the whole week we were there, even though it was the exterior being painted. They power washed it the first day, so our screens were removed, leaving the windows filthy. There was a huge street light right outside the window, so between the bugs and the glare, we couldn't open them anyway. To say the supplies were sparse would be an understatement--two butter knives, one thin steak knife that couldn't manage to slice bread, two teaspoons and only one soup spoon. None matched and all were worn. One pot, one pan, no utensils. 2 small scratched up plastic glasses and two place settings. No dishwashing liquid. Warned by another reviewer, didn't expect any bathroom amenities, but there was a mini soap. The bed had only two of the limpest, lumpest pillows I've ever seen, which made it impossible to watch the analog TV signal on the huge LCD TV glued to the top of the junior sized dinged-up dresser. I needed that space for my suitcase, because I refused to take my clothes out of it! The well-thumbed (ewwww) porno magazine that fell out of the ironing board kind of set the mood. The low wattage lights made the room even dingier and creepier, dark brown decor notwithstanding. The plumbing fixture was coming out of the wall in the bathtub, which by the way, is going to give way one of these days. The bottom was textured fiberglass, never really clean looking, and it was pretty spongy. If this place was newly renovated (the decor did match the spiffy brochures) I would have hated to see the pre-reno look. I could go on and on, but I think TripAdvisor limits these things, so just be warned--if you can deal with a positively low rent vibe, you will save some bucks. But next time, I think I'll dig a little deeper.

Room Tip: 1. If it's the summer, do not stay near the trash room! 2. There is no automatic opener for ha...
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  • Stayed: June 2012, traveled as a couple
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1  Thank CADreamers28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 11, 2012

I recently received a copy of your review of the Extended Stay America Somerset - Franklin. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies.

As this hotel’s manager, I challenge our staff to continually improve the experience of our guests, from the cleanliness of our rooms, to the courteous professionalism of our staff. Unfortunately, in your situation, it is clear that we were unsuccessful in achieving these goals. Given our belief that guests like you are our most valuable asset, this failure is particularly troubling.

Your review has caused us to take a serious look at the systems we have in place to handle our day to day operations and we will be making modifications as appropriate.

It's not common that we get the sort of feedback you provided, and although it is discouraging to read, it will help us make our hotel even better in the future. Let me apologize again that your stay was not completely satisfying, and assure you that we will continue to listen to our guests in forums like this one or directly (please visit our website and click the Contact Us link at the bottom of the page). I hope we have addressed your concern satisfactorily, and that you would give us the pleasure of having you as a guest again at this hotel or any other Extended Stay Hotels(sm) brand location in the future.

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Reviewed June 14, 2012 via mobile

Recently stood at Extended Stay for the Anime Next Convention, so we just needed a base to rest at and shower at. I've stayed at Extended Stay in Chicago near Midway Airport, so I knew what I was getting. My friend had only stayed in a hotel once prior, when she was 5.
Staff at the main desk was very friendly. When we got to our room, I quickly noticed a smell that resembled soup, alphabet soup. It was only in the kitchenette area, and would not go away that easily.
Almost every time we went out, there was never anyone at the front desk! And this was prior to 11pm, when the main door is locked. So if you need something urgently for your room, flip a coin, because there may not be anyone around.
If you are here for the convention center and do not own a car, either stay somewhere closer or prepare for a good 20 minute walk. There is a Subway, a pizzeria (guy is from Brooklyn, so the pizza is awesome), a breakfast bagel place, sports bar (closes at midnight, kinda sad for a sports bar), a chinese (traditional, not the ones you see in the city), and a japanese restaurant.
Extended Stay does not have breakfast, so stock up your fridge especially if you don't have a car. Vending machines in the laundry room have snacks, sodas, water, and any toiletries you may have forgot.
It was good for what we needed the hotel for. But if we come back next year, we may stay at either Doubletree or Holiday Inn simply because events of Anime Next and other Conventions take place in those hotels, which are right next to the Garden State Exhibition Center. It's a matter of convience. But if you need a cheap place to crash during a business trip in the area, if you have a car, give Extended Stay a try. The beds are much more comfortable than other reviews make it sound.

  • Stayed: June 2012
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Thank iamthesnowman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherTM, Manager at Extended Stay America - Somerset - Franklin, responded to this reviewResponded July 18, 2012

Thank you for taking the time to review your recent stay at Extended Stay Somerset NJ. We have reciently renovated and painted the entire property.I hopethe new ESA will be more to you standards. We know our guests have a lot of choices in making reservations for thier stays. I hope that we will see you again.

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Reviewed May 29, 2012

We booked for our family at the extended stay somerset.We were 25 minutes early and the receptionist said we have to wait 40 minutes,because the check in time was 3 pm.The rooms are ok for 2 people,but not for a family.Internet was slow.

  • Stayed: April 2012, traveled with family
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1  Thank derek s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherTM, Manager at Extended Stay America - Somerset - Franklin, responded to this reviewResponded July 18, 2012

I am very sorry that you had a poor experience waiting for your check in at our Hotel. We do strive to ge the rooms clean and ready as soon as possible.

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Additional Information about Extended Stay America - Somerset - Franklin

Address: 30 Worlds Fair Dr, Somerset, NJ 08873-1346
Phone Number:
Location: United States > New Jersey > Somerset
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #10 of 16 Hotels in Somerset
Price Range: $91 - $118 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Somerset - Franklin 2.5*
Number of rooms: 104
Official Description (provided by the hotel):
Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate. ... more   less 
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Also Known As:
Extended Stay Somerset
Extended Stay America Somerset
Somerset Extended Stay

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