First of all, I am confident that the high rating reviews are made by members of the hotel. I believed them and booked my 6 night stay only to regret later. Don't make that mistake, go elsewhere.
I booked 6 nights at the Staybridge, hotel directly from the Staybridge hotel's website: www.staybridge.com. Everything went well until we arrived at the hotel. We arrived around 11pm and I had to stand in below freezing weather because no one was available to unlock the lobby door, I rang the bell many times but no one showed up. I waited for more than 5 minutes and finally a lady who was very rude came by and checked me in the rooms. Rooms are very outdated and area does not seem to be secure. The next day when we returned to the room in the evening, house keeping did not come to clean the room. Upon calling the front desk, they told me that this hotel has a special policy of "Light Touch" housekeeping. When I was making reservation, there was no mention of this kind of housekeeping service & I never came across that before. So next day before heading out, I called the front desk and requested house keeping service. When we returned, nothing. No one from house keeping ever showed up. We had 3 kids and two adults in a two bedroom suite and trash started to pile up. Next day I complained to the front desk and they promised me that house keeping will come but no one showed up. We did not get any housekeeping service for the 6 nights we stayed there. Staff was extremely unfriendly. Morning breakfast was gone before breakfast hour ended. Worst Experience Ever. We were extremely dissatisfied. Total waste of money.
- Official Description (provided by the hotel):
- The Sonesta ES Suites in Somerset NJ is now open! Sonesta ES Suites Somerset is located minutes from New Brunswick, Piscataway and Bridgewater, NJ. This Somerset NJ Hotel is situated directly off RT 287 North and conveniently accessible from I-95, NJ Turnpike and the Garden State Parkway and close to major corporations such as Johnson & Johnson, Aventis, IBM, AT&T and Lucent. Sonesta ES Suites Somerset is minutes from NJ Universities, including Rutgers & Princeton. Come stay with at this Somerset NJ Hotel when visiting Commerce Bank Ballpark, Garden State Exhibition Center, NJ Convention Center, & Bridgewater Mall. New York City is accessible by train, also close to the NJ Shore area. Each suite offer private baths with each bedroom & fully equipped kitchens. All rates include a complimentary full, hot and cold breakfast buffet, as well as our evening reception, Tuesday-Thursday. Free High Speed Internet DSL access available in all suites, convenience store, exercise and complimentary laundry facilities are all available on property. We welcome all guests who are at least 21 years of age to our hotel. We require a valid photo id and major credit card at the time of check-in. Cribs are available, advance request advised. Pet Policy: We accept 1 pet per suite with a one time, $150 non-refundable fee. Certain breeds & weight limits apply. Proof of vaccinations required. ... more less
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- Also Known As:
- Staybridge Suites Somerset Hotel Somerset
- Somerset Staybridge Suites