Right off the top I will say that the physical property is excellent. Not Ritz Carlton or Four Seasons, but as good or better than any place else. The locale dictates that any nice place be expensive, thats fine I get it.
We stayed there for a weekend to attend a friends wedding, so there were few acceptable choices outside of the Hilton.
Here are my gripes, this hotel puts itself out there as a top end property, however some of the front line staff was lacking. Not one of the valets greeted me, I unloaded my car myself and parked it myself. I parked in the above ground lot because it was close and nobody told me that there was complimentry underground parking with elevator access. As I was walking back upto the main enterance, one the bellman informed me that my wife was waiting for me and my credit card, inside. I was a little shocked, since I am fairly sure her first stop after a 5 hour car ride was not the front desk.
After getting settled in the nicely appointed room, we headed back down to the bar. The two bar tenders I encountered over the weekend, both fall into the category of "odd" at best. Their bar is very well stocked, but it was annoying to sit in the hotel's one bar, watching NCAA games with Edith Bunker tickling the ivories and singing in the background. She was charming and I wouldn't have minded any other time, but not in the middle of NCAA tournament coverage.
There are a few things that tick me off when staying at a high end establishment and the Hilton was no different. Paying for internet when paying a $300/night room rate, obscenely marked up in room mini-bars and having to fight with the front desk to get "other" fees explained and removed from the bill.
Lastly, and had been on the hook for Sunday's brunch I would have complained, but the brides parents picked up the tab for a brunch that consisted of under cooked cold potatoes, luke warm waffles, runny eggs, brownish unappitising lox and the most disgusting tasting water I can remember being served.
- Official Description (provided by the hotel):
- Hilton Short Hills is New Jersey's premier Four Diamond AAA rated hotel and has maintained this designation for well over a decade. Located in the affluent suburban New Jersey community of Millburn, this hotel provides a modern luxury feel with first class service. In February 2013 the hotel will celebrate its 25th anniversary. The variety of room options includes standard accommodations with views of the Mall at Short Hills or the woodlands; our 36 one bedroom suites provide residential-like accommodations that will not disappoint. Guests on our Executive Level have an extra amenity, the Executive Lounge, providing continental breakfast, continuous beverages and evening appetizers and desserts. Enjoy the recently renovated dining room or relax in our comfortable Retreat Bar & Lounge. Whether on business or leisure travel the Eforea Spa provides a tranquil escape from the pressures of life. Lounge poolside at our indoor spa pool or enjoy the beautiful summer weather at our seasonal outdoor pool. Make it a point to visit the world class Mall at Short Hills which is opposite the hotel. If you are looking for a private banquet event or corporate meeting space, the Hilton Short Hills offers some of the most exclusive event and meeting space in the region. Our 5,000 square foot ballroom can be transformed into whatever event space you envision. Our team of hospitality professionals awaits to serve you and provide the exceptional service you have come to expect from the Hilton Short Hills. ... more less
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- Also Known As:
- Hilton Short Hills Hotel Short Hills