I stayed in December 2007 for business and all charges were to go to the company I was consulting for. As usual I left a card imprint for incidentals and when I checked out I was reassured that there were no charges. To my surprise a small charge was billed to my card (about $7) the next month and although I had no idea why, it was easiest to pay. A bigger surprise was a month later when $300 was charged to my card for a "stay" in January 2008 even though I had only been there once in 2007. I called the property and they refused to help me. I wrote directly to the Hilton and finally the Front Office Manager, Mr Pisapia, contacted me but suggested that I was lying. Finally after collecting and sending all of the records the hotel agreed there was an error and someday the charges will be reversed (not as of Feb 2008 yet).
This property is very nice, the rooms clean and comfortable, however the front desk is snotty and apparently dishonest.
- Official Description (provided by the hotel):
- Hilton Short Hills is New Jersey's premier Four Diamond AAA rated hotel and has maintained this designation for well over a decade. Located in the affluent suburban New Jersey community of Millburn, this hotel provides a modern luxury feel with first class service. In February 2013 the hotel will celebrate its 25th anniversary. The variety of room options includes standard accommodations with views of the Mall at Short Hills or the woodlands; our 36 one bedroom suites provide residential-like accommodations that will not disappoint. Guests on our Executive Level have an extra amenity, the Executive Lounge, providing continental breakfast, continuous beverages and evening appetizers and desserts. Enjoy the recently renovated dining room or relax in our comfortable Retreat Bar & Lounge. Whether on business or leisure travel the Eforea Spa provides a tranquil escape from the pressures of life. Lounge poolside at our indoor spa pool or enjoy the beautiful summer weather at our seasonal outdoor pool. Make it a point to visit the world class Mall at Short Hills which is opposite the hotel. If you are looking for a private banquet event or corporate meeting space, the Hilton Short Hills offers some of the most exclusive event and meeting space in the region. Our 5,000 square foot ballroom can be transformed into whatever event space you envision. Our team of hospitality professionals awaits to serve you and provide the exceptional service you have come to expect from the Hilton Short Hills. ... more less
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- Also Known As:
- Hilton Short Hills Hotel Short Hills