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“Consistently good food, but staff seems overwhelmed.”
Review of Cosi

Ranked #46 of 81 Restaurants in Secaucus
Cuisines: American
Restaurant details
Weehawken, New Jersey
Level Contributor
697 reviews
413 restaurant reviews
common_n_restaurant_reviews_1bd8 307 helpful votes
“Consistently good food, but staff seems overwhelmed.”
Reviewed December 26, 2012

Cosi is a chain, so as usual I try to focus on the restaurant as an individual unit. This particular Cosi has the expected good food, but their staff seems overwhelmed. I am giving them three stars not because they are poor, but because I believe that management is not doing a good job either training their employees or need to hire more.

1. Food is good. It is like every other Cosi, which is a good thing.
2. The location is very convenient if you are staying in one of the hotels or a local and want a quick but good meal that is not Panera Bread, which is not too far away.
3. The restaurant is very clean each time we've been there.

1. The staff is overwhelmed! On more than one occasion we have had to wait more than 15 minutes for our meal. We might as well eat at the Chilis or Houlihans nearby with that speed.
2. The staff is not trained well, but management makes it up to the customer. An example is when we got something other than we order we were upgraded to bowls of soups from our cups at no charge. At least they do damage control well.
3. Management made a poor decision to open too quickly after Hurricane Sandy. This is unfortunately where the Panera Bread showed better management thinking than this Cosi. The Panera was fully prepared to handle the massive number of us who were seeking heat and power after the storm caused a loss of power during those cold days. The Cosi was not. We went to Cosi, thankful it was open, since it seemed like everyone was thinking the same as us, “We need power for our phones and heat!” We walked in the door and luckily found a table that was the patrons were getting up from. When we tried to order, it seemed like more than half the menu was unavailable. Problem one. We noticed that there was not many staff available, which is an issue normally. Problem two. Finally, it took around 45 minutes for us to get our food, an egg sandwich and a bagel with cream cheese. Problem 3. It probably would have been smarter to open the following day or whenever they were more prepared.

If you are the management of this establishment, I hope you take me seriously. I really enjoy Cosi, and your food is very good. If you can hire more people, you should. And compared to you competition, your staff needs more training.

  • Visited November 2012
    • Value
    • Atmosphere
    • Service
    • Food
Thank psudino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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35 reviews from our community

Visitor rating
Rating summary
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Spanish first
  • Any
English first
Morristown, New Jersey
1 review
“Post Wedding Breakfast”
Reviewed October 24, 2012

I attended a Wedding over the weekend and stayed at the Holiday Inn. The grooms parents organized a morning after breakfast for the guest who stayed over......It was AWESOME...Cozy did a fantastic job...there was something for everyone. A nice end to a great weekend.

Thank you Cozy!

  • Visited October 2012
    • Value
    • Atmosphere
    • Service
    • Food
Thank Kathi S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Long Island, New York
Level Contributor
79 reviews
44 restaurant reviews
common_n_restaurant_reviews_1bd8 39 helpful votes
“Who Knew?”
Reviewed July 21, 2012

Nice surprise. Was on a break from a class and wanted something healthy. It was fresh because it took a while to make. But overall, very good.

  • Visited June 2012
    • Value
    • Atmosphere
    • Service
    • Food
Thank MeloPeach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
20 reviews
14 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
“Great service”
Reviewed July 9, 2012

The staff was great and Pizza was excellent. Very welcoming environment.

Visited July 2012
Thank FrequentTravelerRS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
26 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 32 helpful votes
“good options for most”
Reviewed June 25, 2012

I found this restaurant to be good for most folks breakfast or lunch. I went for lunch and found it to be good.

Visited June 2012
Thank brij27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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