When my family and I arrived to New York, it was 12 noon. I tried to explain to the front desk girl that we were only 1 hour earlier, and we would like to know if we could check in a bit earlier, and she answered in a very rude way. She said " check in is at 3! (Not true, website states 1pm) and besides none of the rooms are clean so you have to wait". I would've been ok waiting, but she gave me such an attitude when I told her check in time was at 1 as stated on their website, she said "well too bad, if there are no clean rooms then you'll have to wait past 3pm!!!
This hotel has a great location, close to NYC and it would be busier if they were too train their receptionist to act and treat customers with a minimal good customer service because they are rude!!!!
The rooms are not as clean as I have expected. The room smelled like CIGARETTES even though we had a non-smoking room.
If you're expecting a clean room and minimally courteous service DO NOT come here. If you're looking for location and value, then Red Roof Inn is an option.
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- Also Known As:
- Red Roof Meadowlands Hotel Secaucus
- Red Roof Inns Secaucus
- Red Roof Inn Secaucus
- Secaucus Red Roof Inn