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“Good location but fair service”

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Embassy Suites by Hilton Secaucus - Meadowlands
Ranked #6 of 15 Hotels in Secaucus
San Mateo, California
Level 4 Contributor
32 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Good location but fair service”
Reviewed April 16, 2013

We stayed in this hotel when we toured New York, as many review said that the bus made going to New York really easy, this could be the best part to stay here. We stayed at a room on 2nd floor for 3 nights, the room is pretty old, carpet almost wear out with some kind of smell, the safe box is not working properly and the latch is broken when we move in, the next morning we called for service, the fix were done quickly and I like that service guy. the timer for the jacuzzi was broken the 2nd & 3rd night, so we cannot enjoy the bubble at the pool. the breakfast food taste average, the 1st morning I went in at 8:40am but some items already gone, I asked if they will supply more, the lady said no, that is it, but should it run till 9am? the front desk staff is quite friendly when we ask the bus info, there are a few nearby restaurants which you can still find food when you back late from the city. In general if you care more New York City and this is a place for sleeping, it's still a OK choice.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank eric_qu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pinalfrank, Director of Sales at Embassy Suites by Hilton Secaucus - Meadowlands, responded to this review, April 22, 2013
Thank you for staying at our hotel during your recent visit to the NYC area. We are disappointed you were not completely satisfied with your stay. Please be assured your feedback will be reviewed with our team in an effort to improve.

We hope you will give us another opportunity to serve you.

Best Regards,

Pinal Frank
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (150)
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English first
Trumbull, Connecticut
Level 5 Contributor
94 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed April 16, 2013

We stayed overnight at the Embassy Suites in Secaucus while we were visiting family in the area. The hotel was clean and comfortable. A managers reception was provided in the evening including 1 free drink from the bar and additional drinks cost just $2.00 each. There wasn't any food served at the managers reception except for some chips, veggies and dip, but it was held in a beautiful atrium with glass elevators. It was a nice way to relax while discussing dinner plans for the evening. The hot breakfast was very good. There were tours and conventions being held at the hotel while we were there. They must have stayed on a higher floor. The 4th floor, where we stayed was quiet. I would stay at this hotel again.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank traveler33951
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pinalfrank, Director of Sales at Embassy Suites by Hilton Secaucus - Meadowlands, responded to this review, April 22, 2013
Thank you for your recent patronage to our hotel. We are so pleased you enjoyed your stay with us and look forward to welcoming you back again in the future.

Best Regards,

Pinal Frank
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dobbs Ferry, New York
Level 4 Contributor
24 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed April 8, 2013

I just got back from a SCUBA show this March at the Meadowlands Convention Center in Secaucus, NJ. Our group of divers stayed at the Embassy Suites Hotel and we were not disappointed with this hotel. At check in they gave us a coupons for a free drink at their bar in the evenings. We had nice, spacious rooms, the only issue with our rooms, they could use some updating, carpet and some of the furniture looked old. There was a loud noise coming from outside somewhere, I spoke with the staff to see about a room change but they could not give us a new room since all the rooms were booked for that weekend, but I asked for a rate decrease for the 4 nights we stayed and they were happy to oblige. I am a Hilton Rewards Members but it looks like Hilton has changed their policy on providing free internet to reward members (that sucks), but the staff gave me a coupon so I could have access. It never hurts to ask! The staff was very friendly and the hotel was right next door to the Convention Center which was great. Their free breakfast was very good and they have a cook who will make your eggs to order. Location to NYC was great - we took the bus that left from close to the hotel to go into the city one day and never waited more than a few minutes. The fare was $7.90 each way per adult - less then parking in NYC. There are lots of (chain) and other restaurants near the hotel – food was not a problem. We are planning on coming back next March and will definitely stay here again!

Room Tip: Higher floors have less noise.
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  • Stayed March 2013, traveled on business
    • Value
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Helpful?
1 Thank SyT1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pinalfrank, Director of Sales at Embassy Suites by Hilton Secaucus - Meadowlands, responded to this review, April 11, 2013
Thank you for staying with us and sharing feedback on your experience. We always appreciate hearing from our guests. We look forward to welcoming you back again next year should you attend the SCUBA show at the Meadowlands Expo Center.

Best Regards,

Pinal Frank
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed April 7, 2013

2 room suite, free breakfast, free parking, and a 15 minute bus ride to NYC makes this Embassy Suites a great place to stay when visiting Manhattan. We could see the Manhattan skyline from our room. Walter checked us in very quickly and explained how/where to catch the bus to NYC

  • Stayed April 2013, traveled with family
    • Value
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Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank Charlie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pinalfrank, Director of Sales at Embassy Suites by Hilton Secaucus - Meadowlands, responded to this review, April 11, 2013
Thank you for taking the time to write a review on your recent stay at our hotel during your visit to the New York City area.

We are pleased that you enjoyed all the benefits of staying at an Embassy Suites Hotels and look forward to welcoming you back in the future should your travels bring you back to the area.

Best Regards,

Pinal Frank
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
new york
Level 4 Contributor
38 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed April 6, 2013

We just got back from a trip to the Embassy Suites with our two kids, ages 6 and 9. Hotel was nice, spacious rooms, but could use some updating, carpet and shower specifically looked old. We had an issue with our room, there was loud construction going on beginning at 7am each day at the parking garage outside our window. I spoke with the manager and he could not give us a new room since all the double bed suites face the parking garage, but I asked for a rate decrease for all 3 nights we stayed and he was happy to oblige. So it never hurts to ask! All of the staff we encountered were very friendly and hotel was very clean. Location to NYC was great - we took the bus that left from across the street each morning into the city - never waited more than a few minutes and always got a seat. Fare is $7.90 each way per adult. Lots of restaurants nearby the hotel also. Would definitely stay at Embassy Suites again!

Room Tip: Higher floor for less noise. Away from parking garage during construction.
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  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank erin31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pinalfrank, Director of Sales at Embassy Suites by Hilton Secaucus - Meadowlands, responded to this review, April 11, 2013
Thank you for taking the time to write a review about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with the noise from the construction from the parking structure behind our hotel. We will take your comments under consideration as we continually work to improve our guest experience.
We hope you will continue staying with us in the future.

Best Regards,

Pinal Frank
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Virginia
Level 5 Contributor
47 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed April 6, 2013

My group recently stayed at the Embassy Suites and were a bit disappointed. The location to NYC from the hotel is great but the hotel needs some improvements. The rooms show a lot of wear and tear and need some updating. The carpet in the rooms look dirty and worn as do the furniture in the room. Internet is $14.00/day, which is ridiculous these days. My wife and I are Hilton Rewards members but it looks like Hilton has changed their policy on providing free internet to reward members. Their free made to order breakfast was wonderful for our group. We were a school group touring NYC, so a good breakfast before touring was a must and we were definitely not disappointed. Overall, the Embassy Suites is not a bad hotel it just needs a bit of updating.

  • Stayed April 2013, traveled on business
    • Value
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    • Cleanliness
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Helpful?
Thank JoeyHWV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pinalfrank, Director of Sales at Embassy Suites by Hilton Secaucus - Meadowlands, responded to this review, April 11, 2013
Thank you for taking the time to write a review about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with the condition of our property. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

Best Regards,

Pinal Frank
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
Level 5 Contributor
59 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed April 3, 2013

The staff was great here! The best I've ever had at any hotel, even better than Vegas hotels. They truely care about the customers. Free breakfast, free wifi, free drink during dinner time, can't beat it. If going to NYC, take the NJ Transit (bus) to Port Authority then take whatever subway train you need to. There's also free parking at this hotel. Rooms are also quiet. No issues. I loved the staff.

  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hockeyfun1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pinalfrank, Director of Sales at Embassy Suites by Hilton Secaucus - Meadowlands, responded to this review, April 11, 2013
Thank you for staying at the Embassy Suites Hotel in Secaucus - Meadowlands. Your feedback on our staff is greatly appreciated. We hope you will return to our hotel again in the future should you be visiting the NYC area.

Best Regards,

Pinal Frank
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Secaucus - Meadowlands

Property: Embassy Suites by Hilton Secaucus - Meadowlands
Address: 455 Plaza Dr, Secaucus, NJ 07094-3631
Phone Number:
Location: United States > New Jersey > Secaucus
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Secaucus
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites by Hilton Secaucus - Meadowlands 3.5*
Number of rooms: 261
Official Description (provided by the hotel):
Embassy Suites Hotel Secaucus - Meadowlands Hotel is located just 4 miles from New York City with easy transportation access outside the hotel. This Secaucs, NJ all-suite hotel is the perfect location for your business or leisure travel. It is centrally located in the Harmon Meadow Plaza in Secaucus, NJ, with easy access to the Meadowlands, the Izod Center, East Rutherford, NJ, Teterboro Airport and Newark Airport(EWR.Book your room stay online direct with the hotel and get our best rate guranteed. ... more   less 
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Also Known As:
Embassy Suites Meadowlands
Embassy Suites Secaucus
Secaucus Embassy Suites

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