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“Nice hotel but loud construction going on”

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Embassy Suites by Hilton Secaucus - Meadowlands
Ranked #6 of 15 Hotels in Secaucus
new york
Level Contributor
38 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“Nice hotel but loud construction going on”
Reviewed April 6, 2013

We just got back from a trip to the Embassy Suites with our two kids, ages 6 and 9. Hotel was nice, spacious rooms, but could use some updating, carpet and shower specifically looked old. We had an issue with our room, there was loud construction going on beginning at 7am each day at the parking garage outside our window. I spoke with the manager and he could not give us a new room since all the double bed suites face the parking garage, but I asked for a rate decrease for all 3 nights we stayed and he was happy to oblige. So it never hurts to ask! All of the staff we encountered were very friendly and hotel was very clean. Location to NYC was great - we took the bus that left from across the street each morning into the city - never waited more than a few minutes and always got a seat. Fare is $7.90 each way per adult. Lots of restaurants nearby the hotel also. Would definitely stay at Embassy Suites again!

Room Tip: Higher floor for less noise. Away from parking garage during construction.
See more room tips
  • Stayed April 2013, traveled with family
    • Value
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Helpful?
Thank erin31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pinalfrank, Director of Sales at Embassy Suites by Hilton Secaucus - Meadowlands, responded to this review, April 11, 2013
Thank you for taking the time to write a review about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with the noise from the construction from the parking structure behind our hotel. We will take your comments under consideration as we continually work to improve our guest experience.
We hope you will continue staying with us in the future.

Best Regards,

Pinal Frank
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,318 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (147)
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English first
West Virginia
Level Contributor
47 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed April 6, 2013

My group recently stayed at the Embassy Suites and were a bit disappointed. The location to NYC from the hotel is great but the hotel needs some improvements. The rooms show a lot of wear and tear and need some updating. The carpet in the rooms look dirty and worn as do the furniture in the room. Internet is $14.00/day, which is ridiculous these days. My wife and I are Hilton Rewards members but it looks like Hilton has changed their policy on providing free internet to reward members. Their free made to order breakfast was wonderful for our group. We were a school group touring NYC, so a good breakfast before touring was a must and we were definitely not disappointed. Overall, the Embassy Suites is not a bad hotel it just needs a bit of updating.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JoeyHWV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pinalfrank, Director of Sales at Embassy Suites by Hilton Secaucus - Meadowlands, responded to this review, April 11, 2013
Thank you for taking the time to write a review about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with the condition of our property. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

Best Regards,

Pinal Frank
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
Level Contributor
60 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed April 3, 2013

The staff was great here! The best I've ever had at any hotel, even better than Vegas hotels. They truely care about the customers. Free breakfast, free wifi, free drink during dinner time, can't beat it. If going to NYC, take the NJ Transit (bus) to Port Authority then take whatever subway train you need to. There's also free parking at this hotel. Rooms are also quiet. No issues. I loved the staff.

  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hockeyfun1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pinalfrank, Director of Sales at Embassy Suites by Hilton Secaucus - Meadowlands, responded to this review, April 11, 2013
Thank you for staying at the Embassy Suites Hotel in Secaucus - Meadowlands. Your feedback on our staff is greatly appreciated. We hope you will return to our hotel again in the future should you be visiting the NYC area.

Best Regards,

Pinal Frank
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed April 3, 2013

The staff at this hotel were awesome! Even better than any hotel I've ever stayed at in Vegas. They truely care about their customers here. Rooms are great and the breakfast is great too! Take NJ Transit (bus) to Port Authority to get to NYC and then take whatever subway to where you're going.

  • Stayed March 2013, traveled with friends
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Adam S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pinalfrank, Director of Sales at Embassy Suites by Hilton Secaucus - Meadowlands, responded to this review, April 22, 2013
Thank you for selecting the Embassy Suites Hotel during your recent visit to our area. We appreciate your feedback about our staff, the rooms and breakfast. Your comments will be shared with the team.

We hope to have the opportunity to serve you again in the future.

Best Regards,

Pinal Frank
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winston Salem, North Carolina
Level Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed April 1, 2013

It appears that the refurbishing of this hotel is piecemeal. Bedroom furniture new, sofa bed and chairs showing wear, as is the carpet. However, everything was clean, and we were very pleased with the morning breakfast. Saved us money and time so we could get started in the morning.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank maroonmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pinalfrank, Director of Sales at Embassy Suites by Hilton Secaucus - Meadowlands, responded to this review, April 11, 2013
Thank you for taking the time to write a review about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with the furnishings. We will take your comments under consideration as we continually work to improve our guest experience. As a long valued guests we want you to know that we hear you loud and clear and the necessary improvements will be made. We hope you will continue staying with us in the future.

Best Regards,

Pinal Frank
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zephyrhills, Florida
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed April 1, 2013

I've mentioned to people over the years that this hotel has the friendliest staff I've encountered. The sleeping rooms are adequate. However, I have been renting the Hudson room at this facility to give training seminars for 8 years. It has steadily deteriorated to the point that my attendees spoke about it's poor condition during the seminar. I had to apologize for the condition of the room. The air-conditioning apparently has failed. To "fix" this, a portable 110 volt plug-in unit has been installed that feeds hot air out of the room via a hole cut in the wall and a flexible dryer vent. The wall paper is coming off of the wall via seams that are opening up between sections. The red carpeting has yellow stains (bleach?) along the wall. There is a musty odor. I don't think the hotel qualifies as a Hilton or even an Embassy Suites any more. It's more like a Super 8.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JamesEJF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pinalfrank, Director of Sales at Embassy Suites by Hilton Secaucus - Meadowlands, responded to this review, April 3, 2013
Thank you for taking the time to write a review about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with our property. We will take your comments under consideration as we continually work to improve our guest experience. As a long valued guests we want you to know that we hear you loud and clear and the necessary improvements will be made. We hope you will continue staying with us in the future, we just love you as a guest.

Best Regards,

Pinal Frank
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Little Cayman
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed March 29, 2013

I have stayed at this property a few times now while attending trade shows next door at the convention center.
The hotel has friendly and helpful staff and even though the can be extremely busy at times, they will try to help you solve an issue.
The rooms are good although not new, but fairly basic without missing anything.
The location is ideal for any convention and there are plenty of restaurants in walking distance.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Neil v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pinalfrank, Director of Sales at Embassy Suites by Hilton Secaucus - Meadowlands, responded to this review, April 11, 2013
Thank you for staying with us and sharing feedback on your experience. We are so happy you selected our hotel while attending an event at the Meadowlands Expo Center.

We look forward to the opportunity of service you again in the future.

Thank You!

Pinal Frank
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Secaucus - Meadowlands

Property: Embassy Suites by Hilton Secaucus - Meadowlands
Address: 455 Plaza Dr, Secaucus, NJ 07094-3631
Phone Number:
Location: United States > New Jersey > Secaucus
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Secaucus
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites by Hilton Secaucus - Meadowlands 3.5*
Number of rooms: 261
Official Description (provided by the hotel):
Embassy Suites Hotel Secaucus - Meadowlands Hotel is located just 4 miles from New York City with easy transportation access outside the hotel. This Secaucs, NJ all-suite hotel is the perfect location for your business or leisure travel. It is centrally located in the Harmon Meadow Plaza in Secaucus, NJ, with easy access to the Meadowlands, the Izod Center, East Rutherford, NJ, Teterboro Airport and Newark Airport(EWR.Book your room stay online direct with the hotel and get our best rate guranteed. ... more   less 
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Also Known As:
Embassy Suites Meadowlands
Embassy Suites Secaucus
Secaucus Embassy Suites

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