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“Friendly Customer Service” 3 of 5 stars
Review of Cloud 9 Inn

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Cloud 9 Inn
2.0 of 5 Motel   |   124 Hamilton Ave, Seaside Heights, NJ 08751-2320 (Formerly Sand Castle Motel)   |  
Hotel amenities
Ranked #36 of 41 Hotels in Seaside Heights
Union, New Jersey
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Friendly Customer Service”
3 of 5 stars Reviewed July 7, 2012

I have stayed in Cloud 9 Inn 2 times this summer of 2012. I have read all the reviews and agree with some. For my point of view, maybe a more experienced cleaning service will make this Inn a very nice place to stay and enjoy your vacation.

The bathroom in the rooms I stayed in, need some towel holders or over the toilet shelves to keep the clean towels, and more effort into cleaning the tub, sink and toilet.

The kitchen area needs the cabinets cleaned in the inside, stove covers on the burners and definitely a coffee maker. Refrigerator needs to be cleaned inside, the table needs to be adjusted to stop the wiggle.

I was wondering what was wrong with all the power in the room, until I realized, everything is unplug, I guess for security reasons, which is a good idea.

I do have the habit of bringing all my own stuff, bed covers, pillow cases, towels, lysol, spray bottle with clorax, wipes, etc... Doesnt matter where I stay, i always bring my own stuff and do a fast disinfecting throughout. I guess being a mother makes me a sanitizer freak.

Overall, management should go in the rooms with a hammer and screwdriver and adjust and repair and have the cleaning service report anything that needs fixing or replacement. This is where the problem is, no communication between both parties.

For a picky and clean freak person like myself, this place is not bad and very affordable. I will recommend to anyone looking to save a little more to spend more at the boardwalk. Bring your own stuff do a fast cleaning put your sheets atop of theirs and enjoy your stay, seriously, is not a bad place to stay at all. I definitely, have seen worse at the Seaside Heights, Toms River section. Definitely, will stay again...

  • Stayed July 2012, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Crystal C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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39 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • Any
English first
hicksville
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed August 21, 2011

I live in New York and enjoy visiting the Jersey Shore every year as I have for the past 6 years. The Cloud 9 Inn is the dirtiest hotel i have every stepped into. The room had such a foul odor. It was a cross between stale air and a musty moldy smell. The light in the room did not go on. Everything in the room was dirty. The bathroom was just gross. The toilet looked it had never been cleaned. The shower also looked as if it were never cleaned and the shower curtain was covered in mold and that odor was horrible. The refrigerator was leaking and leaked on my cosmetic bag. We told the front desk about the light, and the leak and no one responded. The shower was the last straw. We check out, never stayed and I got a full refund. Don't ever stay at this place.

  • Stayed August 2011, traveled as a couple
    • 1 of 5 stars
      Value
    • 1 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
3 Thank tina d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Seaside Heights hotels

Nutley, New Jersey
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed August 11, 2011

Someone should prepare a class action lawsuit against the town if Seaside Heights for allowing the motels there to maintain such horrid conditions! This room cost us $300 for 1 night....here are the real pics. Not at all like the ones on their website!!!

  • Stayed July 2011, traveled with family
    • 1 of 5 stars
      Value
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
7 Thank L R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Blairstown, New Jersey
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed July 13, 2011

photos must have been taken when this first opened the place is falling apart and there are broken chairs and tables all over the outside. There are beer cans and glass around the outside as well and it is next to a night club. The only thing that is as pictured is the pool but the area around the pool and the deck leave much to be desired as they too look awful. Upon seeing the outside of this hotel and hearing the staff fighting with another customer we ran and bailed never actually staying here, I go to the shore a lot and like to stay over but this by far is the worst hotel i have ever pulled up to so save yourself some time and simply stay way from the cloud 9 inn as i wouldn't even let my cat stay hear. The bottom line is RUN RUN far away.

  • Stayed July 2011, traveled as a couple
    • 5 of 5 stars
      Value
    • 1 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
3 Thank Jen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed July 12, 2011

Worst hotel ever! Gross! Hotel website very miss leading, old and run down, sheets never cleaned,mold everywhere, sickening carpet, no parking for all the guests so you have to park in front of another car and pray they won't need to get out before you do. Young indian kid on duty at the office after office hours, not trustworthy at all, only desperate young kids stay there, drunkiness all over the place, not for a family of any kind! Trust me, I am th eleast picky person ever, but this one got me.

  • Stayed July 2011, traveled with family
    • 1 of 5 stars
      Value
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
4 Thank KuujjuraapikNunavik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newton, New Jersey
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed July 11, 2011

upon pulling up to this motel the real life thing is run down and not as pictured, the only nic thing is possibly the pool. The staff was arguing with another group of travelers when we pulled in and there are beer cans and bottles everywhere as well as broken furniture outside the hotel rooms. Upon seeing all of this we decided to run far from this hotel and stay elsewhere. BEWARE!!!

  • Stayed July 2011, traveled as a couple
    • 1 of 5 stars
      Cleanliness
Helpful?
2 Thank snickerbell2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Virginia Beach, Virginia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 3, 2011

I would definetly not recommend this Motel!!! The manager send us to another Motel ("Village Inn") that was 3 blocks farther away from the beach. He just said that the Motel is overbooked, He was very unprofessional. In the end we accepted the fact, because we stayed for just 1 night in Jersey. He promised that the place would be nice, in fact it was horrible, not clean, no Wifi access... He was also really overstrained by people coming in and complaining about things, he also send other people to the second place we had to stay!
I've been at a lot of places but this one was the worst..

  • Stayed June 2011, traveled as a couple
    • 1 of 5 stars
      Value
    • 2 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
1 Thank Rachel58277
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Cloud 9 Inn

Property: Cloud 9 Inn
Address: 124 Hamilton Ave, Seaside Heights, NJ 08751-2320 (Formerly Sand Castle Motel)
Location: United States > New Jersey > Jersey Shore > Seaside Heights
Amenities:
Free Breakfast Free Parking Swimming Pool
Hotel Style:
Ranked #36 of 41 Hotels in Seaside Heights
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Cloud 9 Inn 2*
Number of rooms: 25
Reservation Options:
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Also Known As:
Cloud 9 Hotel Seaside Heights
Sand Castle Hotel

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