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“Management should be ashamed!”

The Saddle River Inn
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Certificate of Excellence
Price range: $35 - $50
Cuisines: American, French
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Restaurant details
Good for: Special occasions, Business meetings, Romantic
Dining options: Dinner, Reservations
Dining style: Fine Dining
Cross street: East Allendale Avenue & West Saddle River Road
Reviewed October 27, 2013

My family had planned my 50th birthday celebration here on 10/26/2013 - called weeks in advanced and got a reservation for 11 people at 7:30 - called the week before the dinner to tell us we could not have the regular menu that we had to pick three choices to have for dinner and three choices to have for appetizer - that alone should have been a red flag. On the day of the dinner at 3:00 in the afternoon they called to ask what name they should have written on the menu? My sister responded and said see you tonight at 7:30 - great fine - they called back within 10 minutes and said you can't come at 7:30 you need to come at 5:30 - needless to say we will never ever go back to the restaurant again - extremely disappointed in their ineptness to book a reservation correctly - the way they handled the situation was totally inappropriate and unprofessional. We had been to the restaurant numerous times with the past owners and had never had a problem - so sad that this is the way the new owners are managing the place - definitely not worth the aggravation!!!

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3  Thank lmshlsras
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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120 - 124 of 192 reviews

Reviewed October 22, 2013

This is one of the best meals I have ever had. The food is delicious (we loved our soup!) and the services is outstanding. The waiters brought over our food at the same time (we were a party of two and two waiters came over to serve at the same time). The hostess was nice enough to take our picture too. Truly a fantastic experience worth every penny.

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1  Thank MsMadison
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 18, 2013

Don't be put off by the under-construction parking. The Inn has a low key but elegant interior. Gentlemen wear jackets. The service was pretty attentive, my only complaint would be the water glasses were not refilled for a long time. As mentioned in other reviews, your meal is started with a crusty bread served with delicious pumpkin butter. Two of our party had a crisp Bibb lettuce salad with a citrus vinaigrette. Another greatly enjoyed the escargot. The lobster and mushroom risotto entree was scrumptious: rich but not heavy. The duck was a hit as well. The chef was able to combine several items on the plate of our vegetarian diner and he was happy with the selection. Desserts were a cherry sorbet, peanut butter mousse with vanilla ice cream and an apple crisp. All were good. The portions are not large but you will certainly leave feeling full. This is definitely a pricy restaurant but the good news is you can save a lot with the BYO factor. You will not get the warm & fuzzy feeling that you might get at your favorite pizza place. What you will get is a gourmet meal with professional service in a relaxing atmosphere of sophistication. So leave the kids at home and pretend it's a special occasion...you will have a wonderful dining experience.

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Thank JerseyHollyGirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 5, 2013

From the moment we entered the restaurant we were treated exceptionally well. The wait staff was attentive but not intrusive. Every dish we had looked like a piece of art and then the taste, well every bite bursted with flavor in our mouths. Definitely a place to go back to. We celebrated two birthdays and it is definitely the place to go.

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Thank Jacqueline R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 5, 2013

This is in response to pdclarry's review. I must agree that the new owners are doing an outstanding job in continuing the tradition of the original Saddle River Inn. They are stylish and ambitious and we wish them only the greatest success. I am not writing this to defend or contest any of the claims in your review, I will however take exception to your description of 'the wagon wheel chandelier'. Your claim of 'having been a longtime customer of the Inn (30 years) totally baffled me. How could you have missed The Chandelier that hung at the Inn for over 25 years, was purchased at an exclusive auction and was the centerpiece of any article or review written about us? No 'wagon wheel chandelier' ever hung at the Inn, you must have confused us with another restaurant. I am happy that you enjoyed the new Saddle River Inn and I hope that you will continue your support and spread the good word.

Thank Imelda M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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