This is the email I shared with the managers of the hotel right before I checked out after a 4 month stay:
My name is James and I have been staying at the Residence Inn Saddle River, NJ for the last four months.
I was hired as a Franchise Business Consultant and as part of my new position I began a very intense training process that has lasted for the last four months. I wanted to take a moment to share with you my experience during my staying here during this training.
From the moment I arrived at the hotel I was greeted with the utmost professionalism and kindness that a guest could possibly receive. The accommodations at this location are impeccable and that is the result of an outstanding housekeeping team. Each day they make sure that my room is clean, bright and smells delightful. They work so hard to make sure that all areas of the hotel are kept clean and ready for any guest to enjoy and they do it, often, without recognition from the guests here. They are a dedicated team and deserve a big thank you.
Throughout the majority of my stay I was unable to make it back to the hotel in time to enjoy the evening meal as I typically finished work at 9:00 PM. Without any hesitation Doris made sure that I had a meal every evening. Doris touched my heart and made me feel like one of her own children in the way she took care of me and I cannot say enough about her. Monday through Wednesday evenings Doris always made sure to save me a meal so when I came "HOME" from work I would have a meal waiting for me. I cannot tell you how much this means to me after a long day but I am sure you can imagine. In the mornings on the weekends I always looked forward to coming into the clubhouse to see Doris and give her a great big huge and a thank you for the weeks meal. Living on the road is difficult but when you come home to a home cooked meal it makes it feel a little more like home. I want to share that I am not the only person that is made to feel like one of Doris' children. You see each weekend morning that I came into the clubhouse you would see Doris there talking to and helping everyone that was enjoying breakfast. She always checks on each table of business people and families to make sure they are happy and have everything they need. She is one of the sweetest women I have met and so very caring. If I owned a hotel I would certainly try and hire her away from you (haha). She is the perfect example of what every team member should aspire to be like. Thank you so much to Doris for her caring personality and kindness during my stay.
The evenings that I would come in late to pick up dinner I was often greeted by Janet. I cannot explain to you how Janet's smile can change your mood almost immediately. After a 13-14 hour day of work and being drained of energy both physically and mentally I knew that I could count on walking through the front doors of the hotel and seeing Janet's bright smile that instantly made me feel better. She is an amazing woman that has been there for me every evening when I come home and I thank her for all of her help and kindness during my stay here. Thank you to Janet for all of her kindness and help during my stay.
Often times in the morning I would bring my dry cleaning over to be sent out for the day and Brian would be at the front desk. Brian was always very professional and helpful to me when I was in need of something. Throughout the snowy winter here I would often have to borrow a snow brush to clean off my car and Brian made sure that I had what I needed. He is an outstanding team member who provides great customer service to everyone he comes in contact with. Any time I needed to get copies of my statement and work out what has been charged up to a certain point Brian helped me out. He was quick to respond to my requests and helped walk me through each page of the charges to I could understand how it was broken down. Thank you to Brian for all of his help.
At check-in I was greeted by Jessica with a great big smile and warm welcome. I was starving and asked about local restaurants in the area and Jessica was quick to respond with some of the best place to go and she supplied me with menus for all of the restaurants in the area. She gave me advice on the best places to get delivery and the best places to go for a sit down meal. Throughout my time here she has shown me great respect and kindness in any of my requests or just in general. She always says hello and greets me when I come into the building and it is wonderful to have someone recognize your presence. I encourage this with each of my clients and I would recommend that my clients watch how Jessica treats the guests here at the hotel and apply that to their business and customers. Thank you to Jessica for all of her help.
Alison is manages much of the team here has been an amazing example of how great leadership shows in the rest of the team. From her caring demeanor and exemplary customer service skills an amazing team has been developed. Several times this winter we had large snow falls that caused chaos around New Jersey however you never felt that here at the hotel. I would often receive a message from Alison sharing her concerns on the road and wishing us safe travels if we had to leave the hotel. As I made changes to extend my reservation Alison helped me make the arrangements and made sure that everything was in place for my stay and that I would not have to move rooms or be inconvenienced. Thank you Alison for all of your help.
Mr. Finney, I hope you take the time to read this email and share with not only with the team here at the hotel but also with your team members and those up the ladder at Marriott so they know just how wonderful this team and my experience has been with Marriott.
In my previous position as a consultant I stayed at Hilton Hotels but after this experience I am now a Marriott Man!
Please feel free to contact me should you have any questions or if you would like more information.
Thank you to all for making my stay feel like I was at home.
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- Also Known As:
- Residence Inn Saddle River Hotel Saddle River
- Saddle River Residence Inn