This hotel does not fit the MARRIOTT chain of hotels, more in the mode of Red Roof Inn or Ramada Inn. The welcome at the front desk was EXCEPTIONAL (and set high expectations) and the lobby had two kinds of fruited water and lemonade available to guests. Beyond that the nightmare starts! The exterior, rooms (updating needed), concierge room (limited food selections and a charge for guest concierge members to use the broken computer), business center (who ever heard of no staples, hole punch, or paper clips in a business center?), and hallways (cleanliness and updating needed) were all subpar. As a Marriott Platinum member I was thoroughly disappointed. For a better experience in this locale… Proceed swiftly (run, don't walk!) to the Renaissance in Rutherford, where they know what hospitality, cleanliness, and service is all about beyond just the front desk arrival experience. I have NO plans of ever staying here again.
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- Also Known As:
- Marriott Saddle Brook Hotel Saddle Brook