Made reservation through Expedia. Then, called hotel directly to request a handicap accessible room. I was told to request handicap accessible accommodations upon arrival. When I arrived, I requested a handicap accessible room and was told they were sold out. I was forced to accept a regular room with no grab bars in the tub and no raised toilet seat; hence, bathing was impossible and trying to stand up from the toilet was extremely difficult and painful. If it hadn't been so late and I hadn't already paid for my reservation, I would have gone somewhere else. Hence I will not ever be staying there again. There should be something in the online reservation process either on the hotel website or third party websites that the hotel operates on to allow handicapped patrons to guarantee handicap accessible accommodations as part of the reservation process.
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- Also Known As:
- Extended Stay America Meadowlands - Rutherford Hotel Rutherford
- Extended Stay America Rutherford
- Extended Stay Rutherford
- Rutherford Extended Stay
- Extended Stay America - Meadowlands - Rutherford NJ, North America