I usually love going to panera bread with friends. I've been to this location once before with my boyfriend and it was great. However I went there on Friday April 18th and I was extremely disappointed. I ordered the Mediterranean veggie sandwich and right when I was about to take a bite out of it i noticed a small dead fly on the lettuce. I was totally disgusted! So I went back to the pickup station and complained about my order, the man behind the counter asked why I was complaining. I showed him the dead fly and he proceeded by removing the piece of lettuce with the dead fly and tried to give me back the same sandwich. I was shocked! I asked for a new sandwich and they gave me a "free" bag of chips. I could not believe this how I was treated. I expected a refund or a gift card or something. I didn't even receive an apology. I never ate the sandwich. I will never go to this location again and it'll be a long time before I go to panera again.