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“Clean enjoyable stay”

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Hilton Garden Inn Rockaway
Ranked #1 of 2 Hotels in Rockaway
Certificate of Excellence
concord, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Clean enjoyable stay”
Reviewed July 5, 2013

I enjoyed my stay at this hotel. It was clean and comfortable, employees were very polite and accomodating. The lobby was under remodeling so that was the only inconvenience we experienced, but was not bothersome

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

534 reviews from our community

Traveler rating
    265
    163
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See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
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  • Spanish first
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English first
Champaign
Level 6 Contributor
95 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed June 20, 2013

I stayed here for three nights for business. It is an average Hilton Garden Inn. Check-in was smooth. The room was clean, but the AC gave it a fairly clammy feel (I never was able to get the thermostat to give me a good temperature). The bed was the usual "choose your comfort level" (I really do wish that this chain would purchase a new brand of beds. The breakfast was the usual assortment of eggs, bacon, sausage, and potatoes. They will make eggs to order. The large mall with some upscale stores is a bonus, but there really is a lack of restaurants in the area.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, United States
1 review
Reviewed June 19, 2013

The hotel is fine, comfy bed, nice amenities, etc. However, I have never experienced such poor customer service, and such rude staff, at a hotel. It took us over an hour to check into the hotel due to staff that didn't know how to work the computer or make room keys. This caused over 10 people to be late to a wedding rehearsal dinner, and the staff person at the front desk met our complaints with a rude "IT'S NOT MY FAULT". response

  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Staten Island, United States
1 review
Reviewed June 6, 2013

Upon check-in I was told my credit card would not be charged and that it was to only secure the room....Well it was charged as a debit card causing problems with my bank. I then had to spend a good HOUR in resolving the issue with your incompetent inexperienced front desk people. Futher the online service which I used to book my second night stay did not show up in your system. I then had to reserve another room with your front desk now being charged TWICE for a room.....Also, you should tell people the second floor is the smoking floor. The smell is atrocious----ALSO, we were awoken at 6AM because your maintenance mistakinigly thought our toilet was clogged and the maintenance woman was relentless in banging on the door, and preceded to OPEN the door with a key.....and finally, the breakfast person making the omelets was not happy to be working as he showed disgust when we asked for an omelet.....Managment really needs to put better people in representing your Hotel!!!!

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sao Paulo, Brazil
1 review
Reviewed June 5, 2013

Excellent location, rooms cleanliness is good! breakfast is simple, internet connection oscillated a lot in the room we stayed, however is pretty good at the lobby. The hotel facilities are pretty good and the staff is very kind and helpfull

  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rockaway, United States
1 review
Reviewed June 3, 2013

smokers delight, people must have smoked all night beforee i arrived. Had I known this I would've choose another hotel. The place was croweded and the noise polution was also horrible. Consider another place if you are looking for peace and quite

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bethany Beach, Delaware
Level 5 Contributor
68 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed May 28, 2013

Friendly, helpful staff. Good food, and drink. Rooms are clean and comfortable. Set your navagation system to the city of Dover, rather then the actual address of Rockaway. Apparently, most all nav systems get confused. Mine sent me to the Rockaway library! Interesting reading materials, but no place to spend the night.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Rockaway

Property: Hilton Garden Inn Rockaway
Address: 375 Mount Hope Ave, Rockaway, NJ 07866-1645
Phone Number:
Location: United States > New Jersey > Morris County > Rockaway
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Rockaway
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Rockaway 3*
Number of rooms: 162
Official Description (provided by the hotel):
The Hilton Garden Inn Rockaway is conveniently located just minutes from Parsippany, Dover, Morristown and only 35 miles from New York City in Rockaway, New Jersey. Visit our hotel and enjoy a meal at the Great American Grill®, complimentary Wi-Fi, & 4,000 sq. ft. of flexible meeting and banquet space. Whatever the reason for your visit, relax and keep in shape at our fitness center & indoor heated pool. Explore many Rockaway area attractions just steps from our centrally located hotel. ... more   less 
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Also Known As:
Hilton Garden Inn Rockaway Hotel Rockaway
Hilton Rockaway

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