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“Such a nice place to take the grandkids!”

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Hilton Garden Inn Rockaway
Ranked #1 of 2 Hotels in Rockaway
Certificate of Excellence
Rockford
Level Contributor
43 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Such a nice place to take the grandkids!”
4 of 5 bubbles Reviewed December 29, 2011

We love staying at the Hilton Garden when we can visit our daughter's family in Randolph, NJ. It's handy to the mall and movie theater, as well as for "field trips" to Dover, which has a lot of South American restaurants and grocery stores. The pool is nice and we have rarely found it at all crowded.

  • Stayed September 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CharlesY245
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIR, General Manager at Hilton Garden Inn Rockaway, responded to this review, January 3, 2012
Good Morning and Happy New Year "yuricksl", Thank you for your recent review of your stay with us at the Hilton Garden Inn Rockaway. My team and I enjoy receiving positive feedback from our valued guests! We hope to see you again soon! Thanks!
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505 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
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  • English first
  • French first
  • German first
  • Portuguese first
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  • Any
English first
Cleveland, Ohio
Level Contributor
78 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 bubbles Reviewed December 25, 2011

The hotel is right next to a huge mall - Lots of dining and shopping options (Unfortunately, it was Christmas day, so nothing but the movie theatre and the Chinese restaurant was open). It seems to be one of the original HGI designs (Small restaurant). My room was in need of some TLC. Everything worked, but the wallpaper was in bad shape (even some tape holding it together), and the doors look patched... Not up to the usual HGI standards. If this place is getting a reno soon, it could end up being one of the best, because the people here were GREAT!

  • Stayed December 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank NelPit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIR, General Manager at Hilton Garden Inn Rockaway, responded to this review, December 29, 2011
Dear "ladderless", Thank you for your recent review of the Hilton Garden Inn Rockaway! We appreciate your positive feedback as we work extremely hard to ensure that all of our guests receive not only the very best service, but also a clean and enjoyable place to stay either for business or leisure. We look forward to seeing you again soon!! Thanks again and we hope you have a happy New Year!
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Troy, New York
Level Contributor
196 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
5 of 5 bubbles Reviewed October 18, 2011

I stayed for 5 nights. The coffee caddy, shampoo, etc were refilled everyday, The room was cleaned nicely, towels replaced though I had hung them and for the most part the hotel was quiet. Staff is friendly and professional.

Room Tip: Elevator dings all the time, I would ask for a room away from the elevator lobby.
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  • Stayed October 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank RoadWarrior47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIR, General Manager at Hilton Garden Inn Rockaway, responded to this review, October 19, 2011
Good Afternoon "RoadWarrior47", Thank you for your recent review of your stay with us at the Hilton Garden Inn Rockaway. My team and I enjoy receiving positive feedback from our valued guests! We hope to see you again soon! Thanks!
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Rockaway, New Jersey
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed September 11, 2011

After a recent stay at the Hilton Garden Inn, I realized I left my ipod plugged into the radio. After calling housekeeping three times with no response, I finally got someone on the phone saying they did not find it. However, the next day itunes emailed me saying my account was trying to be accessed through my ipod so unfortunately, it was found and taken. I am very disappointed that housekeeping denied finding. When staying here, make sure to keep personal items clear away from the cleaning crew!!!!!!

  • Stayed September 2011, traveled with family
    • Sleep Quality
    • Cleanliness
Helpful?
1 Thank Ashley D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIR, General Manager at Hilton Garden Inn Rockaway, responded to this review, October 18, 2011
Good Morning "Ashley D", Thank you for your review of our hotel! I am sorry that even though the item you claimed was missing, nothing was found here at the hotel. I would be more than happy to further discuss your concerns at your convenience. My team and I work extremely hard to provide our guests the very best that hospitality has to offer and we appreciate you choosing the Hilton Garden Inn Rockaway.
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Midwest
Level Contributor
112 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
4 of 5 bubbles Reviewed September 5, 2011

We needed an overnight on the road and chose this Hilton Garden Inn. The property looks very new and is next to a mall for restaurants, etc. Our room was very large and comfortable. We were so tired that we decided to eat in the hotel's restaurant. We were ready for a burger and fries and they were very good. In the morning we had a very nice hot buffet breakfast. Only complaints were that the reading lamp was unplugged and after going to the front desk for a new bulb we discovered it. The scrambled eggs at breakfast were cold but the other items were excellent. Also was very surprised that they would not accept a AAA discount. Overall it was a very comfortable stay.

  • Stayed September 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank extrastuff2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIR, General Manager at Hilton Garden Inn Rockaway, responded to this review, September 6, 2011
Dear "TheBusIsLeaving",

Thank you for your recent review of the Hilton Garden Inn Rockaway! My team and I really enjoyed your feedback as we work hard to keep the hotel clean. We look forward to seeing you again in the near future. Thank you!
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Alexandria, Virginia
1 review
4 of 5 bubbles Reviewed August 21, 2011

Right off of the highway (sorry, don't remember which one, but it's right there!), located in the mall complex. Tidy property, easy ample parking. The room was perfectly fine. There's an Olive Garden on the corner which was perfect for carb loading before the big race. The front desk crew was exceedingly polite, almost annoyingly so which is kinda nice.

  • Stayed August 2011, traveled solo
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank LizSantos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIR, General Manager at Hilton Garden Inn Rockaway, responded to this review, August 24, 2011
Dear "LizSantos", Thank you for your recent review of the Hilton Garden Inn Rockaway! We appreciate your positive feedback as we work extremely hard to ensure that all of our guests receive not only the very best service, but also a clean and enjoyable place to stay either for business or leisure. We look forward to seeing you again soon!! Thanks again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alexandria
Level Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed August 17, 2011

Clean comfortable room with adjustable firmness bed, free high-speed internet access, plenty of towels, a microwave and a compact fridge. Right next to a major shopping center that has a bus service to NYC's PA Terminal, and a short drive to NJ Transit station with many trains going directly to New York's Penn Station. Plenty of shopping and dining choices either a short walk or a short drive away.

  • Stayed July 2011, traveled solo
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Drawbar4935
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIR, General Manager at Hilton Garden Inn Rockaway, responded to this review, August 19, 2011
Dear "Drawbar4935", Thank you for your recent Trip Advisor review of the Hilton Garden Inn Rockaway! We are glad you enjoyed our Garden Sleep System (GSS) bed, complimentary high speed internet as well as the rest of our in-room amenities. I have to agree that having the Rockaway Townsquare Mall adjacent to the hotel is a great bonus! Thank you for choosing the Hilton Garden Inn Rockaway, we hope to see you again soon!
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Additional Information about Hilton Garden Inn Rockaway

Property: Hilton Garden Inn Rockaway
Address: 375 Mount Hope Ave, Rockaway, NJ 07866-1645
Phone Number:
Location: United States > New Jersey > Morris County > Rockaway
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Rockaway
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Rockaway 3*
Number of rooms: 162
Official Description (provided by the hotel):
The Hilton Garden Inn Rockaway is conveniently located just minutes from Parsippany, Dover, Morristown and only 35 miles from New York City in Rockaway, New Jersey. Visit our hotel and enjoy a meal at the Great American Grill®, complimentary Wi-Fi, & 4,000 sq. ft. of flexible meeting and banquet space. Whatever the reason for your visit, relax and keep in shape at our fitness center & indoor heated pool. Explore many Rockaway area attractions just steps from our centrally located hotel. ... more   less 
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Also Known As:
Hilton Garden Inn Rockaway Hotel Rockaway
Hilton Rockaway

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