We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great building and grounds”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 5 more sites!
The Castle at Skylands Manor
Ranked #1 of 1 Hotels in Ringwood
Certificate of Excellence
Reviewed August 22, 2012

Looks like an English manor house. Amazing grounds. The rooms and decor are dated and the place is in need of some investment. The window air conditioners detract from the appeal. Staff are friendly. If you're in NW NJ, an interesting place to stay.

  • Stayed: May 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank anthony b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a ReviewReviews (144)
Traveler rating
Traveler type
Time of year
Language

115 - 121 of 144 reviews

Reviewed July 22, 2012

The grounds around the castle were beautiful and perfect for any special occasion. Our room in particular was beautiful and spacious, and the bed was comfortable. The building was not as clean as it could be, but this was expected with a building so old. The big downside to our trip- our shower started leaking after the first shower, and this was a real damper the entire trip. Every time we went into the bathroom, it was moist because of the leak. The staff came to check it out, but couldn't fix it either and explained it away as due to the old plumbing. It ran all night and became quite irritating, and staff did not acknowledge this issue. We were just told we would have to deal with it, essentially. Breakfast was nothing special- assorted pastries and the eggs and sausage were just sitting in the oil it was cooked it.

  • Stayed: May 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Jacki L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 12, 2012

First I have to say...do it! The castle is classic and amazing detail wise. The ground are well kept. I had planned a little overnight get away to read a nice book by the pool. Except there wasn't a pool, nor did they advertise one so I guess I missed that, but I never in a million years expected a facility like this not to have one. There is a lake right down the road with a small entry fee and it was great. Back to the Castle. The staff was great but there where a few things that where missing. No phones in the rooms so be sure your cell is charged and ready to work in an emergency. The room was amazing, the nicest place I have ever slept in by far and I am well traveled. Bed was comfortable and bathroom spacious. I would bring some snacks with you as there is no restaurant or vending machines with in miles of the property. They did list room service 24hrs though. Breakfast was very basic and not very good. No fresh fruit/berries, scrambles egg where a bizarre grey color. Two other problems that need mentioning. There is no elevator to the upper floors and the AC. The ac was a stand alone unit that sort of marred the look of the room although it was welcome as we where in a heat wave the controls where on the top out of my reach and I had nothing to stand on to reach them or know they where there! All in all it was a fun trip! There was a wonderful spooky thunderstorm at night and the place is iconicly a castle. Don't let my negative deter you it is a fun experience but sort of like glamping vs a luxury resort!

Room Tip: No pool or fitness center but lots of room for a good walk!
See more room tips
  • Stayed: July 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Catherine L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 11, 2012

We were just there on Monday night . we had a nice time .The girl Laurel at the desk, was a doll and very sweet and helpful. She showed us around the castle and answered many questions for us .She had the perfect personality for her job . The grounds and the flowers were wonderful to see. We had a nice time .

  • Stayed: July 2012, traveled with friends
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Carol D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 10, 2012

My boyfriend and I stayed at the Castle at Skylands Manor because we bought a Groupon and thought it would be a fun overnight trip. While the manor is amazing and the Botanical gardens that surround it are beautiful, the service is definitely lacking. We were able to check in around 3 (an hour and a half earlier than allowed), but we weren't given any information -- just a key to the room. Nothing about the grounds, the history of the castle, just go up the stairs, make a right, then a left. So we wandered around -- without a map -- for about an hour until the heat drove us back inside begging for water. We were able to find a service man that gave us two glasses of water, but it was like he was doing us a favor. Finally a lady gave us a map of the gardens and let me borrow a book about the history of the grounds (which was really interesting). We stayed in the King Alfred suite (one of the only rooms with a private bathroom), but much to our chagrin, the next morning the shower didn't work properly! We couldn't get the water to be anything but scalding. I went down to ask for help and the man told me that there were other reports that the water temperature in that room was messed up -- he offered to move us to the Knight's Suite, but it was an hour before check-out so we just left. Oddly enough, when it was time for us to leave, all we did was leave the key on the front desk.

Maybe this is a better day trip than an overnight trip. The staff could have been more helpful and it's a shame that it took away from our experience at the castle. If you can ask for the history book to borrow when you check in, do so, it gave a lot of interesting information about the history of the grounds -- that was the only way I learned anything.

And be sure to explore the gardens, they truly are beautiful.

Room Tip: Ask for one that has a private bath -- not all the rooms do. Feel free to wander around the castle t...
See more room tips
  • Stayed: July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank Agent4699
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 18, 2012

We stayed for a weekday night – Monday and Tuesday as a result of a groupon promotion.
The manor and castle itself was breathtaking. Driving up and seeing the castle was an experience in itself. The landscaping and the layout are meticulous. It was literally everything you would expect to see in driving up to a castle for a stay.
Unfortunately the staff was very unfriendly or seemed preoccupied. When we first arrived it was like we caught the staff off guard. It was as if they were not expecting guests for the night. They did not explain anything about the room, castle, or grounds. They simply gave us a key and gave us directions to the room. This was difficult because we were expecting a little insight. They were dealing with a water issue but I still felt that the customer service aspect could have been greatly improved. They are in the hotel, tourist business but they did not take advantage of the beautiful grounds and facility by actually showing it off. The staff took no responsibility for the guests to actually have a nice time. The exception was a young lady who worked breakfast in the morning. She was bright and cheery and offered a few comments about the grounds that were helpful.
Upon arrival it was very confusing to determine where to park. We unloaded at the front door but then had to drive about 400-500 feet to the actual lot. At night it was unlit so it wasn’t very safe even though you are on the grounds itself.
The 5 tier garden was my favorite part of the manor, it is a must see with plant life from all over the world and a wide array of flowers that simply are stunning. The koi ponds and the various fountains bring the manor to life. The orchards and rare trees were insightful as well as beautiful. Walking the grounds together honestly felt magical or that you were in a fairy tale.
The interior of the castle is a must see. Only a few other people were in the castle the nights we stayed so we were able to explore. Between the banquet hall, the library, the ballroom and the gorgeous king and queen suites the castle was well kept and well designed. It created a feeling of royalty and ancient European excellence.
It is a very unique experience to stay in a castle. The manor specializes in weddings and banquets and you could tell by the facility this was the main attraction. I am sure couples who decide to have their wedding at the castle experience a different level of service. However, having the ability to have guests year round and on non wedding days I feel the manor is missing a lot of opportunities.

Room Tip: Spend the extra money for the king suite.
See more room tips
  • Stayed: June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
5  Thank tonysurrette22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 6, 2012

We stayed here for two weekday nights. I think this hotel focuses on catering weekend weddings, and during the week only tries to cover fixed costs. We had no positive interaction with the staff---they were just there. It started when we first checked in, and the lady asked us in a challenging manner--"can I help you" like we might be intruders. Perhaps they get people wandering in to tour the manor, but this was an unfriendly greeting. She gave us our key without even telling us about restaurants nearby, showing us the room, or giving any information at all. We had to proactively ask. It was not that the hotel was busy---only 3-4 couples stayed there that night, and fewer the next night. In general, all of the other staff were neither friendly nor unfriendly--- they were just around with little regard for the fact that it might be a good idea to make the guests feel comfortable. No personal service at all. It's like they think they're doing you a favor to let you stay here. The brochure in our room covering the history of the hotel was well written, but had not been updated since 2008, and talked about such things as the nice pool table on the third floor. There was no pool table.

The reason that the rating is not a 1 or 2 is that the manor is spectacular and its grounds quite beautiful. It's privately-held, but located in the middle of the New Jersey State Botanical Garden (small gardens, but very nice). Our large room was exquisite, similar to what you see in a 5-star Parisian hotel, with lovely wall moldings, a glass chandelier, etc. It had two large closets and a good-sized bathroom. The room had good lighting, but the lighting in the bathroom was too dim for shaving, etc. Also, the free breakfast was excellent, with several hot dishes and a pastry selection reminiscent of what you see in fine European hotels.

Parking is in an unprotected state park lot about 100 yards from the hotel entrance (you can unload at the front door). They make a big point of telling you that you must park in that lot. It rained both nights we were there, and it seemed that there was plenty of parking spaces for the few guests near the entrance to the hotel, but perhaps fire regulations come into play here. Also, you should be aware that the hotel is in an isolated area, and there is only one fine dining place (Italian) within reasonable driving distance of the hotel. Strangely, the directions we got from the hotel were four miles longer than an easy shortcut we found which put you right out at the front of the restaurant.There is also a family-style pub/steakhouse about 7 miles away which wasn't too bad.

Just to see the beautiful interior of the manor, and stay in one of its lovely rooms, it might be worth a night here. Perhaps service levels are better on the weekend, and it does seem to be a great place for a wedding ceremony and reception, with some huge suites, a large ballroom and good kitchen facilities. But things could be so much better with a little personal service and consideration for the guests.

Room Tip: All of the rooms seem to have nice views of the grounds. When I made the reservation, I tried to get...
See more room tips
  • Stayed: May 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank lchjr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Ringwood
16.4 mi away
Grand Cascades Lodge
Grand Cascades Lodge
#1 of 1 in Hamburg
1,877 reviews
12 mi away
Best Western Regency House Hotel
Best Western Regency House Hotel
#1 of 1 in Pompton Plains
494 reviews
4.3 mi away
Sheraton Mahwah Hotel
Show Prices
Show Prices
Show Prices
4.4 mi away
Fairfield Inn & Suites Mahwah
4.6 mi away
DoubleTree by Hilton Hotel Mahwah
4.3 mi away
Courtyard Mahwah
Courtyard Mahwah
#4 of 8 in Mahwah
234 reviews
Show Prices
Show Prices
Show Prices

Been to The Castle at Skylands Manor? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Castle at Skylands Manor

Address: 5 Morris Rd, Ringwood, NJ 07456-1700
Location: United States > New Jersey > Ringwood
Amenities:
Room Service Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Ringwood
Price Range: $104 - $118 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Castle at Skylands Manor 3.5*
Number of rooms: 54
Reservation Options:
TripAdvisor is proud to partner with Groupon, Priceline, Hotels.com, Expedia, Travelocity, Hotwire and Orbitz so you can book your The Castle at Skylands Manor reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Castle At Skylands Manor Hotel Ringwood

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing