The business here seems to be 98% weddings, and they do overnight accommodations as an afterthought--with little thought.
upon our arrival they were setting up for a wedding, and one of the staff said, oh, here's your key, told us our room number, and then walked away. when i asked her if there was a second key, she said there is, but they keep that downstairs and i could ask for it if i needed it. keys are unusually important at this place--more on that later.
we found our way to our room, which was overlooking the loading dock for the banquet hall, and also not far from where the valet parking guys clustered for a smoke. the valet parking staff were loud and raucous. this should have been a warning sign.
on our way out, we stopped at the desk to inquire about a few things: one of the coffee mugs in our room was dirty, the tv remote did not work, and were there no window coverings for the large window opening in our room? the woman at the desk said she would check into it, though she seemed completely unfamiliar with the idea of covering a window. Recall the valet parking staff and the loading dock, and you will easily imagine why a window covering would be desirable--not to mention that the window is eighteen inches from the bed, and just right for a sunrise wakeup call.
When we came back later we found that the only question that had been addressed was that an additional mug had been placed in our room. No one was manning the hotel desk. The tv remote did not work, there was nothing addressing privacy or light control; there were many empty rooms at the hotel this night, and no one even answered our concerns, much less offer to move us to a more comfortable room.
The wedding was in a banquet hall almost directly below our room. It was of course very loud and disturbing, and the guests disruptive, running up and down the halls and slamming the room and bathroom doors. The doors are steel, they slam loudly, and they also have a window in the room doors--frosted glass, but nonetheless the doors shine the hall light into the rooms all night long. When we heard the band announce it was midnight and that they were saying good night, we hoped things would quiet down.
No such luck. That became time for the loading dock personnel to move out equipment from the wedding into trucks. This went on until 1:30 a.m. The guys working on the loading dock were yelling at each other the whole time. Not even just related to their work, they were just chatting and yelling like they were having a good time and completely unaware that they were adjacent to the hotel rooms of paying guests.
Why didn't we call the front desk? There are no phones in the rooms. And there is no one to call. We tried calling the property number, but there is no answer. No one is taking care of the place! The hotel guests who were staying on our floor were very drunk and rude (they tried our room doorknob a few times, and insisted on shouting from one room to the other at 2 a.m.; there was no hotel staff to help.)
About the bathrooms: you could not imagine what they allude to on their website. The rooms are in a added-on wing to the main house. Each floor has rooms, and they all share a men's and a women's bathroom. In that bathroom are multiple toilets and bathtubs/showers. The bathroom doors are locked, and for access you need your room key (recall that we only got one). There are also inadequate window coverings on the bathroom windows (this is in the country, but there is a lot of foot traffic around this place, so that's a little creepy…)
They had only left us one bath towel in our room, and the closet contained storage parephenalia, like fans and extra parts, that made it look very shoddy--and a rolled up blanket that had not been cleaned.
When my husband came in from running in the morning he stopped by the front office for that second key. The key cabinet was open and unattended, and there were many room keys. But not one for ours. Probably there never was one, but it was still a very unsettling feeling--especially with those doorknob attempts that had been made the night before.
The breakfast was actually better than strictly continental, having some scrambled eggs and sausages in chafing dishes. Service was spotty, however, in that the food disappeared very quickly and was slow to be replenished. The guys running breakfast were trying, but seemed understaffed.
When we checked out, the clueless staff person made not one conciliatory gesture or comment, and never asked if the room had been fixed as we had asked her the night before. She seemed to have no hospitality training or even common sense.
This is a very attractive looking property, but unless you see a sign that says under new management, I would not recommend staying there. If you feel you must, bring some duct tape and something to cover the windows, some good ear plugs, and some stout walking shoes--the parking lot is a good distance away from the building.
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- Also Known As:
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