I work for a company who asked my to book 2 rooms for 2 employees for 4 nights. I prepaid directly through Days Inn and paid almost $700. The very next morning I called to explain my situation and ask to postpone the reservation until their training a few weeks later.
A lady with a very thick accent answered the phone, and immediately told me that I should have read the fine print and she was not willing to even listen to what I had to say. I asked for a manager, and she said there was no manager available.
I explained to her how important this was, and she continued to talk over me. I told her please let me speak, she is not letting me get a word in edgewise.
She told me "I was not God". I am APPALLLED she would say something like that to a customer who is calling about a problem.
After I asked her name, she told me her first name was Misty and her last Name was "misty", which I find hard to believe someone with a Middle Eastern accent would be named Misty. After I asked again her real name she HUNG UP ON ME.
I tried calling back, and she just let the phone ring and ring!!!
I plan to contact the Better Business Bureau regarding this horrific experience.
DONT GO HERE!!
- Official Description (provided by the hotel):
- 7 miles from New York city, Manhattan. 4 miles from MetLife Stadium, Super bowl 2014. ... more less
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- Also Known As:
- Days Inn Ridgefield Hotel Ridgefield
- Ridgefield Days Inn