I coordinated a breakfast the day after my wedding for my overnight guests. I made it clear that there would be 45 guests for breakfast and I was told that I would be given a room that was supposed to seat 40 at one time and that there would be enough food for 45 people. In reality the room only seated 32 comfortably. There were too many seats at each table and people could not fit with their plates. As people were getting up and leaving, their plates remained on the tables preventing other guests from sitting. I bused tables and cleared plates continuously to make sure that my guests could be seated and that they were comfortable. The servers stopped in occasionally but not enough to clear the plates to accommodate my guests.
When the breakfast was over I went to pay the bill and asked to speak to the manager. I informed the manager that I felt the service was inadequate and that the room was unable to accommodate 45 people with the service that was provided. The first statement that she made to me was that she was not going to take anything off of the bill. I explained to her that I was not expecting a discount and that I was just informing her because she should know how I felt so that she could manage her facility appropriately. She became angry with me and told me that she was going to charge me for 60 people instead of the 45 on my contract because there was no way that the 3 servers were unable to accommodate our group along with the group next door so ineffectively. When I told her my contract stated that I would be provided enough seating and food for 45 people and that I would not pay for 60 people she began to interrupt me and yell at me in the lobby in front of my guests, husband, other hotel guests and hotel employees. I told her that I was willing to pay for what was in my contract and nothing more and she called the cops on me. She was rude, argumentative, defensive and unaccommodating to me or my party. I am terribly disgusted with my treatment at this facility. After screaming at me, embarrassing me, interrupting me, threating me and calling the police on me she agreed to charge me for what was in my contract. I have never been so poorly treated especially with my contract in hand trying to explain to her what was agreed upon on and how I felt the service was lacking.
- Official Description (provided by the hotel):
- Welcome to the Courtyard Lincroft Hotel in Red Bank, New Jersey. Our Red Bank, NJ hotel is located off the Garden State Parkway in beautiful Monmouth County. Each of our spacious Red Bank hotel guest rooms near Middletown, NJ feature luxury bedding, thicker mattresses, and spacious work spaces. Guests enjoy our lobby with inviting, flexible spaces to work or relax, complimentary Wi-Fi throughout and easy access to the latest news, weather and airport conditions via our GoBoard™. At our on-site restaurant, The Bistro - Eat. Drink. Connect.™, guests can indulge in healthy offerings in the morning and evening dinner service with cocktails. Just minutes to attractions on the scenic Jersey Shore include Six Flags Great Adventure, PNC Bank Arts Center and Count Basie Theatre. Business travelers will appreciate our location near businesses like AT&T, Vonage, and Ansell. Your stay at our Courtyard hotel near Middletown, NJ is sure to be more comfortable, more productive and more enjoyable than ever before! ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Marriott, Expedia, Booking.com, Priceline, Travelocity, Hotels.com, TripOnline SA, Orbitz, Hotwire, Cancelon, Cheap Tickets and HotelQuickly so you can book your Courtyard Lincroft Red Bank reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Courtyard By Marriott Lincroft Red Bank Hotel Red Bank
- Courtyard Red Bank
- Red Bank Marriott
- Red Bank Courtyard