The below is wht I experienced & what I sent to the owmers, Mr. Edwin Gomez & Mr. Fabian Huerfano... giving them time to respond before I posted an review & to date I haven't received an response or apology!! Wow!
I write to you with the intent to express my disappointment towards Patria's customer service. I visited Patria on Sunday, August 4, 2013 with my fiancé. We were invited by my friend, the DJ who was playing that evening to attend a day party & a private event. This was our first time at your establishment & upon entering we were welcome by your friendly bouncer & the gentlemen who provided us with our wrist band after paying the requested admission. We proceeded to walk in the bar/lounge area & decided to sit @ the bar. My fiancé & I ordered drinks & appetizers after receiving recommendations from your friendly barmaid. We were thoroughly enjoying ourselves. We were enjoying the music, our drinks, our food, the adult & mature crowd & the atmosphere/ambiance. Everything was going great....I was even planning in my head that my next event could be @ Patria.
My DJ friend who invited us spotted us sitting @ the bar & he came over to speak with us. Since I usually help him promote his parties he gave me flyers & tickets to an upcoming event. By no means was I going to spend my evening selling or promoting this upcoming event at your establishment...I was there to enjoy my kid free night out. I placed the flyers on the bar along with my purse, cell phone & my fiance's money clip that was placed on top of the flyers. My fiance walked away to use the men's room & I turned my back away from my belongings to speak with another couple who had just walked in. The evening was getting live & I couldn't wait to hit the dance floor......Now this is where everything went down hill. After speaking to friends I turned back around to notice that my flyers were no longer in front of me. I immediately asked the first gentleman behind the bar if he had taken or moved my flyers...He responded & said yes & he pulled them out from underneath the bar....in my mind I assumed that he was going to hand them back but to my surprise he walked away & gave them to the gentleman @ the door...@ this time I saw this man walking toward me so I believed that he was going to give them to me, but he turned back around. I was confused so I walked over to the guy who took them from the bar & I asked him can I have my belonging & he responded no...I asked him why & he said that the flyers are not allowed...ok, I responded you can give them to me & I will take them to my car...I also asked him why did he remove something that belongs to me without communicating with me & I also explained to him that his actions were very inappropriate & very unprofessional & not to mention stealing & invading my privacy by touching my fiance's money clip that was placed on top of the flyers. I asked to speak with his manager & he replied that he was the manger/owner/boss whatever I wanted to call him. Now I'm totally shocked....that a manager/owner/boss would treat his customers in such a manner. I asked again could he return my belongings & he said that they were in the garbage in the back...I asked can he get them out the garbage & he said, "that's not going to happen". How dare he think that was good practice to take a customers belongings & throw them in the garbage? This definitely not proper customer service etiquette. So I kindly responded that if he couldn't respect me enough to return my property I would like my money that we paid for admission return to me & I would leave his establishment with the intentions of never returning & he agreed.
In conclusion, Patria's manager's behavior ruined my evening out & I am very disappointed to say the least.
I do hope that you will look into this matter, take proper actions and make sure that you will never repeat the same mistake again.
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