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“tired property with excellent front desk staff”

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DoubleTree by Hilton Hotel Princeton
Ranked #7 of 15 Hotels in Princeton
Reviewed March 17, 2014

Front desk staff members deserve much praise. They are friendly and very well-trained. When confronted with problems, they resolve issues quickly and try to accommodate the guest the best they can with an incredible attitude. They are a pleasure to talk to and are clearly trying to make this Doubletree hotel a better place. That's a tough job, considering the aging property, which has some cleanliness and maintenance issues. We noticed a number of problems in the rooms: shredded towel, stains on the comforter and mattress pad, and dust throughout. The couch smelled old and dusty. The bathroom was clean overall, however. The elevators were old, and the hallways could use some new wallpaper. The restaurant had some problems, as well. We ate breakfast there. The food was adequate, and the waiter was friendly and attentive. However, the coffee mugs had stains on them, and one of our water glasses had a gel all over the inside of the glass at the water level. It didn't smell like detergent, so I'm not sure what it was. We drank the water (hopefully it won't cause illness). Cleanliness was a serious concern in the restaurant.

Otherwise, the hotel looked tired overall and could use a remodeling but was adequate. Room was large. AC/Heat worked well. TV was good, although the channel selection seemed limited. Bed was comfortable. Shower had good water pressure. Vanity was fine.

There is a 24/hour pool and supposedly a good fitness room, although we didn't take a look at those facilities based on the cleanliness issues we encountered elsewhere in the hotel.

If this hotel made some improvements, particularly with their housekeeping staff, we would consider staying here again.

  • Stayed: March 2014, traveled as a couple
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Thank dnpinva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreePrinceton, General Manager at DoubleTree by Hilton Hotel Princeton, responded to this reviewResponded March 25, 2014

Your kind words for our desk staff are greatly appreciated. We’re happy to learn that they were a highlight of your experience. We regret that there were a few issues you encountered during your stay and we have shared your comments with our dining and housekeeping department. It is our hope that you will give our hotel another chance.

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595 - 601 of 907 reviews

Reviewed March 14, 2014

Nice hotel for the price. Staff is friendly and helpful. The complimentary breakfast is great and the fitness center is clean and well equipped with weight machines, dumbbells, treadmills, recumbent bike, etc. with enough space to do other types of exercises. Not many restaurants close (walking distance) but plenty that are drivable.

  • Stayed: March 2014, traveled on business
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Review collected in partnership with DoubleTree by Hilton
1  Thank George A H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreePrinceton, General Manager at DoubleTree by Hilton Hotel Princeton, responded to this reviewResponded March 17, 2014

Your kind words for the DoubleTree by Hilton Hotel Princeton are truly appreciated! Getting in a good workout while you’re traveling is always an added bonus, and we’re glad that our fitness center provided you with that. If you haven’t already, give our restaurant, the Ridgeway Bar and Grille a try on a future visit. We also have a local shuttle available that can transport you to Downtown Princeton, where there are tons of great eateries to try. Come see us again soon.

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Reviewed March 13, 2014

I stayed at this location on a recent business trip to Princeton because of my loyalty to the Hilton Brand. However, I did not feel this property was up to par for the brand. Agent at check in was nice, but nothing above and beyond. When I got up to my room, it looked clean and smelled fresh. Once I pulled back the sheets there was a brown stain on sheets, YUCK. There was quite a bit of dust on furniture and TV. When I called down front desk agent they offered me to switch rooms which I did. Second room was on 3rd floor and was better until I found hair in the bathroom, and bad carpet stain under chair. Seems like housekeeping could you a refresher course in how to clean. The restaurant (that's what it's called) is in dire need of renovations and a deep clean; the service was horrible. When I walked in there for dinner there was nobody there. Took me 20 minutes just to take my drink order and even longer for my food. I got a hamburger and fries and it took more then 45 minutes. Burger was dry, bun was stale and lettuce and tomato did not taste fresh. I guess that's what you can expect from a restaurant with no name. To sum it up this place seems like it could use new management. How do you have a restaurant with no name, and dirty rooms. I will be staying at Homewood or Hampton in future. Much better value, and rooms are clean.

  • Stayed: March 2014, traveled on business
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2  Thank Ste W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreePrinceton, General Manager at DoubleTree by Hilton Hotel Princeton, responded to this reviewResponded March 17, 2014

While we’re glad that your check-in experience with us was pleasurable, it’s unfortunate that your stay with us fell short of your expectations. We wish we had succeeded in our efforts to make things right. In order to make improvements, your comments will be shared with our housekeeping and dining staff. It is our hope that you will give our hotel another chance, and we appreciate you sharing your concerns with us.

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Reviewed March 7, 2014

I stayed here last June with my husband and toddler son. The location was great. It was only a 1/2 hour drive to Sesame Place and about 10 minutes to downtown Princeton - where all of the shopping and restaurants are located. The hotel even has a shuttle that takes you there and back for free.
The room itself was very comfortable and clean. The front desk service was excellent and very accommodating. We had just missed a shuttle to downtown Princeton but they made a special trip just to take us there. Overall I would say this is a great hotel and we plan on making it our regular place to go to when visiting Sesame Place.

Stayed: June 2013, traveled with family
Thank SHIRLEYNY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreePrinceton, General Manager at DoubleTree by Hilton Hotel Princeton, responded to this reviewResponded March 13, 2014

We can’t wait to see you again at the DoubleTree by Hilton Hotel Princeton! Sesame Place is always a great time and we’re happy to learn that you enjoyed your family getaway with us. Our complimentary local shuttle is often a favorite among our guests and we’re always willing to get you where you need to go. We’re looking forward to having you back and we thank you for your review.

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Reviewed March 6, 2014

We recently had 50 rooms booked for the Wedding of our Son. These situations can be very stressful in making sure the accomidations would work for all 110 guest staying at the Hotel. Upon arrival at the Hotel we were welcomed with open arms and the entire staff we came in contact with, were so helpful and friendly it, could not have put us at more ease during our stay. A special thanks goes to Annette Work (Restaurant Supervisor) who kept the kitchen open beyond 1:30 for my wife and I so we could eat lunch and not have to leave the Hotel and welcome our guest as they arrived and then to handle the mad rush for breakfast the next morning so easily. We were thankful for such a great experience from the Doubletree Princeton!!!!!

  • Stayed: March 2014, traveled with family
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Review collected in partnership with DoubleTree by Hilton
Thank cbupp1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreePrinceton, General Manager at DoubleTree by Hilton Hotel Princeton, responded to this reviewResponded March 13, 2014

What a joyous occasion! Please share our congratulations with your son on his nuptials. Weddings are often the biggest milestones a family can celebrate, and we’re dedicated to doing what we can to make the big day go as smoothly as possible. We value each and every guest that steps foot in our hotel, and we’re ecstatic that every staff member you encountered made you feel this way. It’s great to hear that everyone’s needs were met, so you could enjoy a seamless, stress-free wedding day. Your compliments for the DoubleTree by Hilton Hotel Princeton are much appreciated and we hope to see you again the next time you’re in our area.

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Reviewed March 5, 2014

The hotel was a great spot, not too far from my nephews. The hotel rooms were clean and very comfortable. The weekend upgrade that we received was an excellent value and would definitely stay at this hotel again.

  • Stayed: March 2014, traveled with family
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Review collected in partnership with DoubleTree by Hilton
Thank Frederick B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreePrinceton, General Manager at DoubleTree by Hilton Hotel Princeton, responded to this reviewResponded March 13, 2014

How wonderful it must have been to spend time with family members! We’re happy to learn that our accommodations really hit the mark on your stay, and at a value too. We’re looking forward to seeing you again at the DoubleTree by Hilton Hotel Princeton, and we’re grateful for your review.

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Reviewed March 5, 2014

Staff go out of there way to accommodate me each time I stay. Parag, Cat and Restaurant Mgr. are the outstanding examples of service. Thanks for all you do each and every time I stay. Whether its transporting to customer site in area or train station for NYC commute, they are always wanting to help me.

  • Stayed: February 2014, traveled on business
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Review collected in partnership with DoubleTree by Hilton
Thank Dennis F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreePrinceton, General Manager at DoubleTree by Hilton Hotel Princeton, responded to this reviewResponded March 13, 2014

We’re touched by your kind words for our staff! We’ll be sure to share your compliments with the members you’ve specifically mentioned; they will certainly put a smile on their faces. Providing a high level of service is our top priority and we’re elated to learn that we’ve consistently delivered each time you’ve stayed with us. Thank you for your review of the DoubleTree by Hilton Hotel Princeton. We can’t wait to have you back.

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Additional Information about DoubleTree by Hilton Hotel Princeton

Address: 4355 US Route 1 at Ridge Road, Princeton, NJ 08540
Phone Number:
Location: United States > New Jersey > Princeton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Princeton
#5 Business Hotel in Princeton
Price Range: $99 - $193 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Princeton 3.5*
Number of rooms: 238
Official Description (provided by the hotel):
Completely renovated in 2008, the beautiful Doubletree Hotel Princeton features the exquisite Sweet Dreams beds, Precor Fitness Center, heated indoor pool, business center, wireless HSIA, and of course our signature warm chocolate chip cookie. We offer complimentary shuttle service to popular destinations and businesses within a five-mile radius of the hotel, and are conveniently located off US Route 1 near historic downtown Princeton, New Jersey. We look forward to welcoming you! ... more   less 
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Also Known As:
Doubletree Princeton
Princeton Doubletree

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