My husband and I stayed at this hotel in early December. We had planned to spend the weekend, but a changing weather picture made us check out early. When we left, we were assured that we would be charged for only the one night that we stayed, but the e-mailed receipt showed two nights. I called immediately upon seeing it, and was told that the business office would get back to me. Since then, I have called repeatedly, but have not had the courtesy of even one return phone call. Extremely disappointing.
I tried calling the manager, but the front desk would only put me through to the billing office. I would have stayed at this pleasant hotel again if the business office had been even half as responsive as the front desk personnel, but in my book, if a business doesn't care enough to call a customer back after repeated calls, they are not worthy of repeated business.
- Official Description (provided by the hotel):
- Set in a beautiful suburban setting, The Westin Princeton at Forrestal Village is situated in the picturesque Princeton Forrestal Village shopping center. ... more less
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- Also Known As:
- The Westin Princeton At Forrestal Village Hotel Princeton
- Westin Forrestal Village
- Westin Princeton
- Princeton Westin