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“In urgent need of renovation”

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The Westin Princeton at Forrestal Village
Ranked #11 of 15 Hotels in Princeton
GreenLeadersBronze level
Reviewed November 16, 2012

I have stayed here a number of times because of the convenient location. The hotel has usually been OK for short business trips. On my latest stay however, two aspects have caused me great disappointment. Number one, none of the 3 elevators was working when I checked in but noone deemed appropriate to notify the guests, so we were several people waiting for about 10 minutes in front of the elevator doors, until we decided to ask the reception what happened. The response was that we could use the emergency exit stairs, which we were forced to climb with our luggage, with no offer for help from the staff... On the following day only one of the elevators seemed to be working so there was again a long waiting time to go up or down... This has apparently been a recurring issue at this place and they should really get it fixed.

Next disappointment was the state of the bathroom: peeling paint on the ceiling, stained marks on the walls, corroded plumbing... Not at all what I would expect from the Westin standards. See the pictures, which speak for themselves...

Also be careful - the hotel originally charged me twice for internet connection; I fortunately got this fixed but it's another of those things which just shouldn't happen - I already find it irritating enough to pay once for such a basic service.

Room Tip: Ask for a renovated bathroom, assuming there are any...
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  • Stayed: November 2012, traveled on business
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1  Thank flup
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lynn W, Front Office Manager at The Westin Princeton at Forrestal Village, responded to this reviewResponded November 24, 2012

Dear flup,

First, let me apologize for the inconveniences you suffered during your last stay with us. The Guest Services staff were not aware that all elevators were out of service due to a power failure when you checked-in. Accordingly, this was the reason you and the other guests were not notified. When it was brought to their attention and verified, available but limited hotel personnel were summoned. Upon their arrival, they assisted waiting guests to their rooms via staircase. Some of our guests made their own way to their respective rooms using the staircases and carrying their luggage. Elevator power/ service was restored during the early morning hours, but two of the three elevators again experienced trouble and were shut down pending repair later on that date. Brand new elevators were on order and scheduled to be installed next month (December). The new elevators will provide more dependable elevator service heretofore for our valued guests. Bathroom ceilings/ walls in rooms are painted as needed during slow business periods along with plumbing changes when required. All rooms are updated and painted during yearly maintenance periods on an ongoing basis. Again, I apologize for any inconvenience and hope to see you at the Westin Princeton in the future.

Be Well,
Lynn

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406 - 412 of 647 reviews

Reviewed November 15, 2012

We were fortunate enough to get a room during Sandy and despite being a crazy chaotic week with all rooms booked, the staff handled it all with professionalism and a smile. I want to especially note the manager, Lynn, who seemed to be everywhere at once. She was extremely helpful to us on a number of occasions during the week. No complaints - while much of the Jersey shore was battered and we lost power for some 4-5 days, at the Westin, we were warm, well fed and comfortable. The hotel was clearly understaffed but they made accommodations like having a buffet in the dining room instead of a full menu. I did not see anyone complaining. Bottom line: if they can do it with all rooms occupied and limited resources, imagine what they can do under normal conditions. Kudos all around.

  • Stayed: October 2012, traveled with family
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2  Thank TeamMan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lynn W, Front Office Manager at The Westin Princeton at Forrestal Village, responded to this reviewResponded November 24, 2012

Hi TeamMan,

It was an honor and our pleasure having you aboard the "Westin Princeton," during Sandy's visit to the Jersey Shore.-Your presence was appreciated TeamMan and we here at the Westin look forward to your next sail with us. Thank you for your positive and delightful posting about services and staff during your voyage and until our next meeting, bon voyage.

Be Well,
Lynn

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Reviewed November 14, 2012

Staff made all the difference. Front desk was excellent. Breakfast was made to order when buffet wouldn't suffice. Room was excellent. Truly felt like a guest at this hotel which I find rare these days. Would recommend to everyone coming to the area and definitely hope to be back.

  • Stayed: November 2012, traveled with family
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2  Thank ijf1010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lynn W, Front Office Manager at The Westin Princeton at Forrestal Village, responded to this reviewResponded November 24, 2012

Hi ijf1010,

Delighted to hear that you enjoyed your stay with us here at the Westin. It was an honor to have you here and our pleasure to provide you with the very best in hospitality. Thank you for your kind words, positive endorsement to others and we look forward to seeing you again at the Princeton Westin.

Be Well,

Lynn

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Reviewed November 12, 2012

We went to parallel 40 in the Westin for a nice date night and were pleasantly surprised by both the restaurant and the service. The calamari was excellent even though the tuna tartare was a little disappointing. The server, Zeest according to our check, was very accommodating and even helped when the entree was salty. Both she and the food made it a successful date night.

  • Stayed: November 2012
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2  Thank Sahmar0906
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 6, 2012

There are two items that make or break a hotel for me...
1. A clean room.
2. The Staff.

Both get A+ from me at the Westin! The building seemed like it was a little older, but the guest room and lobby were very well maintained and nicely decorated. The room was clean and crisp and had plenty of space.

The staff was genuinely nice and helpful. The entire front desk staff was wonderful and efficient. The gentleman in the bar that served us dinner provided excellent service. The food was unique and delicious. The bellmen were helpful. The overnight engineer that came up and fixed a broken toilet arrived to repair it before I was even off the phone with the front desk. The banquets staff worked so hard and didn't miss a beat.

EVERYONE and everything was great!

I wouldn't recommend the location for vacationers. Forrestal village was a little strange most of the shops and restaurants looked like they were struggling.

Room Tip: Highly recommend a room with a fountain view!
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  • Stayed: October 2012, traveled on business
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2  Thank noahandlaura
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lynn W, Front Office Manager at The Westin Princeton at Forrestal Village, responded to this reviewResponded November 13, 2012

Dear noahandlaura,

All of us at the Westin take great pride in having guests like you. Why? Your crisp and direct appraisal of our service and facilities are a telling commentary on both your honesty and your powers of discernment. For this reason, we are deeply thankful for your complimentary remarks about our rooms and the quality of service rendered by our staff. Obviously,the high standards you possess are the goal we strive to achieve. Thank you again and please come back soon.

Be Well,
Lynn

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Reviewed November 6, 2012

When Hurricane Sandy hit we had no place to go. The Westin was wonderful finding a room for our family and help us cope through the storm. The room was wonderful, and the people were very gracious. The hotel was packed with other families looking for a place to stay, the Westin made it like a home away from home.

Room Tip: Pet friendly!
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  • Stayed: November 2012, traveled with family
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3  Thank Newstead123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lynn W, Front Office Manager at The Westin Princeton at Forrestal Village, responded to this reviewResponded November 11, 2012

Dear Newstead123,

Though Sandy posed for all of us a great challenge, our staff found it to be an honor and a privilege to provide you a home away from home during this trying time. It is our goal to make the Westin your home away from home whenever you have the opportunity to stay with us at any time and for whatever reason. We, therefore, want you to know how much we value your stay here and the opportunity to make the Westin a truly satisfying and pleasurable experience. You are always welcome here so please let us know when we can serve you again.

Be Well,
Lynn

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Reviewed November 6, 2012

I want to thank the wonderful staff at the Westin in Princeton for their amazing hospitality during our stay from the storm. From the moment we checked in (it was packed with people and their pups,) we were greeted with smiling faces and that did not change. The staff at the Westin went out of there way to accommodate a hotel that was suddenly full of people with and without their pets! They were gracious, responsive, and helpful. They also did it all with a smile on their face, even though they were probably affected personally from the storm! A special thanks to Lynn and Chris, who always seemed to be "right there" when I needed them. Thanks again and keep up the good work!!

Marci Nigro

  • Stayed: October 2012, traveled with family
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1  Thank Marci N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lynn W, Front Office Manager at The Westin Princeton at Forrestal Village, responded to this reviewResponded November 11, 2012

Hi Marci N.

What inspires our staff more than ever is the opportunity to serve you and your family whether there are times of great need or simply during vacations/ business trips. We deeply appreciate, however, your kind words because it signals that the Westin and its entire staff have made you our #1 priority. Chris and I want you to know what a tremendous pleasure it was to have met you and your family. Please come back real soon.

Be Well,
Lynn

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Additional Information about The Westin Princeton at Forrestal Village

Address: 201 Village Blvd, Princeton, NJ 08540-5737
Phone Number:
Location: United States > New Jersey > Princeton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Princeton
#10 Business Hotel in Princeton
Price Range: $119 - $295 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Princeton at Forrestal Village 4*
Number of rooms: 294
Official Description (provided by the hotel):
Set in a beautiful suburban setting, The Westin Princeton at Forrestal Village is situated in the picturesque Princeton Forrestal Village shopping center. ... more   less 
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Also Known As:
The Westin Princeton At Forrestal Village Hotel Princeton
Westin Forrestal Village
Westin Princeton
Princeton Westin

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