I travel 80% of the time for my job and regularly stay in 4 and 5 star hotels where excellent customer service is the norm, but during my recent stay at Westin Princeton, the service exceeded my expectations on every level.
On May 8, unbeknownst to me, my purse dropped out of my briefcase as I was leaving the hotel. I didn't realize this until I arrived at my destination. I was unable to go back to the hotel to look for it as I was about to facilitate and all-day program that could not be delayed. Not only did my purse contain my ID, credit cards etc. but also my phone and reading glasses - a necessity to work. Needless to say, I was a bit stressed!
I called the hotel and spoke to a lovely woman named Lauren. I explained what had happened and that I had no idea where exactly the purse had dropped out - whether it was in my room, the elevator, the hall or out in the parking lot (it was raining!). While I presented my program, she and Dawan (a brand new employee) not only located my purse, but without being asked, they delivered it to my location! Thanks to their efforts and kindness not only was I able to relax and do my job more effectively, but the attendees of my program benefitted as well. Several stayed to comment on how the program had changed their lives - an outcome that might not have been realized without the amazing staff at the Westin Princeton!
They made my day, and their commitment to service further extended to all those who I worked with. I usually stay at the Hyatt because of its closer proximity to my work site, but I have since changed my upcoming reservations to the Westin and plan to stay there on all of my future visits to Princeton.
Also, the food was excellent!
- Official Description (provided by the hotel):
- Set in a beautiful suburban setting, The Westin Princeton at Forrestal Village is situated in the picturesque Princeton Forrestal Village shopping center. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Starwood, Expedia, Priceline, Hotels.com, Travelocity, Orbitz, Cancelon, HotelQuickly, getaroom.com and TripOnline SA so you can book your The Westin Princeton at Forrestal Village reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- The Westin Princeton At Forrestal Village Hotel Princeton
- Westin Forrestal Village
- Westin Princeton
- Princeton Westin