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Nassau Inn
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Reviews (619)
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Reviewed August 3, 2006

I stayed for a week at the Inn this July while my fourteen year old daughter attended a summer camp with some of her friends at Princeton University. During my visit, the Inn arranged a pizza party for my daughter and her friends. When the pizza establishment forgot to send paper plates, the Inn sent up china plates and linen napkins. I loved my room, and appreciate the great service I received from all the staff including the front desk, the restaurant, the bellmen, and the housekeeeping staff. Great job! Each day I tried to be back at the Inn by four PM to savour the warm mouthwatering chocolate chip cookies they serve in the lobby. I never rented a car because it 's so easy to take the train, the airporter, or a cab. The Inn is a short walk to Princeton University. Diagonally across from the Inn is a UPS store to send your purchases home, the library to check your emails for free, and some of the best shopping I've experienced. I can't wait to go back!

  • Stayed: July 2006, traveled solo
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
11  Thank burchfield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Carmel,CA
113
Reviewed July 5, 2006

My wife and I love staying at the Nassau Inn! Needless to say, the public rooms are wonderful! Especially the Yankee Doodle Tap Room and the lovely fireplaces. In addition, the front office manager, Lynn Woods, couldn't have been more helpful to us. She showed us recently renovated rooms and went out of her way to explain pricing and to help us with booking arrangements. The Nassau Inn is indeed a Princeton treasure and tradition.

Stayed: May 2006
13  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 18, 2006

We stayed two evenings at the Nassau Inn for $195 a night with auto membership discount. Part of The Nassau Inn is a historial inn, dating back to the 1700's. What made it initially attractive to us was that it was right in the middle of downtown Princeton, a very attractive and historical town.

We asked for a quiet room on the top floor. Here's what happened:

On the first night I tried to open the window because the room was very stuffy and I found that the window could not be opened. So we turned on the air conditioner and we could not sleep with the loud rattling fan noise that the air conditioner made. That night we got little or no sleep.

The next morning, we complained nicely to the people at the front desk and asked if we could move to a room where we could open a window. We were shown a room on the 4th floor and yes that window could be opened. However, the person at the front disk told us that was an exhaust fan from the restaurant nearby but the exhaust fan would be turned off in the evening. Exausted from the night before, we decided to take the room since there didn't seem to be much else available.

Yes, we could open the window but the exhaust fan from the restaurant was so terribly noisy (sounded like a jet plane) that we had to close the window in order to sleep (besides the exaust smell came right in our room). That fan went on until 1:00 A.M. We barely went to sleep when we were awakened at 5:30 a.m. the next morning with crashing noises lasting for at least 1 hour. The crashing sounds were from garbsage trucks that were recycling and smashing palates from several dumpsters that belonged to the restaurant that had the noisy exaust fan.

Other complaints were that the beds were uncomfortable, the sheets were flimsy and old and we found one black long hair on the comforter itself when we just moved in! The bathtub could not be plugged and parts of the bathtub pull were missing.

I've asked for my money back by mail for one night out of two since I didn't want to embarass the front desk clerk and we could hardly wait to get out of there (so far no response). Please don't stay at this hotel unless you are sure that you are getting a good room away from noise, and that you can get your money back if it is really bad. Stay at the Westin or any of the other hotels that are a few miles away from downtown Princeton. Some of these hotels have convenient shuttles to and from Princetonl.

The next morning we checked out and went to the Westin Hotel to finish our visit and spend 4 wonderful sleepful nights.

However, Princeton is really a wonderful place to visit and is convenient as a start off place to visit other communities.

5  Thank newthings
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 9, 2006

Our party of two adults, two kids and a toddler stayed at the Nassau Inn for around ten days at Easter. We booked a King Parlour Suite with doors between the bedroom and the 'parlour'.

The Nassau Inn is all about location. Princeton isn't exactly big and the hotel is right at its heart. You can walk everywhere. Cafes, delis and restaurants are all on your doorstep. And the environment feels perfectly safe, even for a lone female stepping out in search of a coffee late one night.

The room was perfectly pleasant, if a little dark, and done out in 'traditional' style - heaps of soft furnishings (slightly overwhelming), lots of dark-wood chests of drawers (useful) and an abundance of low wattage atmospheric lighting (irritating). The bed was large and comfortable, the pillows about the worst we'd come across in our collective hotel experience - they were either large, soft and suffocating (literally) or smaller and boulder like. The hotel was big on bathroom origami (towels, toilet paper, face cloths) but the facilities were small and unimpressive. (Yes, we're fed up with American travellers complaining about European bathrooms. Believe us, the European ones you moaned about were a whole lot bigger and better equipped than this!). The big problem was that the windows in our top floor suite (like many in the hotel) were sealed. The heating / air con units sounded like Concorde taking off and the fans only succeeded in blowing dust around the rooms. Consequently by day three the air in the suite was fetid and the family asthma had taken a turn for the worse. The hotel were very responsive (and fortunately not full) and offered us a suite on the first (US second?) floor. The windows opened and it was altogether much airier. Admittedly the delivery trucks drawing up at the Post Office next door in the early hours was a bit of a drawback but at least we could breathe!

What lets the Nassau Inn down badly is the quality of its service. It is not that individual staff are unpleasant or unhelpful, quite the reverse. It's just that no one seems to have a firm grip on managing the place. When we made our booking we set out our requirements in a series of e-mail exchanges. The hotel was happy to provide what we needed - which was all pretty standard stuff. However, when we arrived late evening after a transatlantic flight and with three exhausted kids in tow, we discovered that the pull out bed hadn't been made up, there was no cot (travel crib) and insufficient bedding and towels (basically it was still a suite set up for two and not five). The promised microwave had not materialised either. All this was rectified that night and the next morning but it caused unnecessary upheaval for weary travellers and did not create a good first impression.

What was really unforgivable was that it happened a second time. We took a short side trip to Washington DC. Before we departed the staff, on their own initiative, were most solicitous in assuring us that the room would be set up properly for our return. But when we arrived in the room at gone midnight, guess what? No made up pull out bed, no crib, no extra bedding or towels, no extraneous furniture removed. It took a long hour to find someone to bring in all the correct gear and organise the room. Unbelievably we had called on our cellphone on our way from DC to check everything was in order - and we'd asked at Reception as we checked in (on both occasions we were told everything was ready for us!). See what we mean about poor management and bad service! What was also slightly disconcerting was that the girl on reception who'd been quite a presence in the first part of our trip didn't seem to recognise us after two days (it's hard to be anonymous with three small kids in a not very large hotel!). Aside from the room set up, housekeeping generally was pretty inconsistent. Everyone was smiley and willing but it was anyone's guess what combination of towels, toiletries or bed-making skills would appear each day.

We didn't eat in. In part because we were visiting friends but also because the Tap Room is a dark and gloomy place. With glorious Spring weather we preferred to breakfast with the locals at the Witherspoon Bakery or Small World Coffee. Fabulous baked goods (the former) and coffee (the latter) and at a fraction of the hotel prices.

The hotel desperately needs some money spent on it, it's all looking a little tired. With a bit of investment - and some strong management - it could be a first class establishment. The Nassau Inn is a Princeton institution (but the hotel itself isn't anywhere as old as the publicity might suggest) and our guess is that with little competition there isn't much incentive to improve things. Overheard conversations by locals / regulars suggest that the permanently 'temporary' out of order elevators, the dodgy décor in the public spaces and the rest are regarded fondly as quirks of the place. Not sure that the out of town traveller paying substantial room rates feels quite so tolerant.

Would we stay there again? Well, there isn't any choice downtown. It's not a terrible place and individual staff are mostly charming but the place does have its Fawlty Towers moments. At least next time we'd know what to expect - or not!

  • Stayed: April 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
7  Thank flybee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 29, 2006

Reservations department policy is to ignore curtomers internet requests because it is too complex a task.

Stayed: April 2006
3  Thank worldtravelersantafe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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