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“We felt at Home...” 5 of 5 bubbles
Review of Homewood Suites by Hilton Princeton

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Homewood Suites by Hilton Princeton
Ranked #5 of 15 Hotels in Princeton
Certificate of Excellence
White Plains
Level Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“We felt at Home...”
5 of 5 bubbles Reviewed September 7, 2012

Had reserved a room for a quick trip. After a loooong day, we arrived quite late (close to midnight) and of course, were quite tired.
It was so refreshing to be greeted warmly and pleasantly by the front desk staff, and after getting in to the room, we were immediately at ease with the spacious room and comfortable atmosphere.

Being on a specialized eating plan due, having a refrigerator, microwave, small stove top, etc. was extremely helpful, as we had brought much of our own food. However, we did thoroughly enjoy the nice breakfast buffet. The staff there was quite helpful and 'on top of things', keeping all areas clean and in order.

Thanks again, Homewood, for a wonderful stay!

  • Stayed August 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Jojotrainer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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514 reviews from our community

Traveler rating
    259
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    51
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    15
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Korean first
  • Portuguese first
  • Any
English first
Carlisle, Pennsylvania
Level Contributor
80 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed August 26, 2012

I visit Princeton several times each year; the Homewood Suites is Where I typically stay. Rooms are spacious and comfortably appointed. The kitchens are equipped with a full sized refrigerator, small stove and a microwave oven. That is more than I need but certainly nice to have.

A breakfast buffet is provided daily with a nice choice of foods both hot and cold. The dining area never seems to be over crowded or cramped.

The hotel is always clean, the staff is friendly, and the price is quite competitive.

Stayed August 2012, traveled solo
Helpful?
Thank Aaron H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamilton, New Jersey
Level Contributor
44 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed August 20, 2012

Stayed here with my son, sister, and niece. We had a great time here. The room was nice and cozy. the bathroom was amazing with the large walk in shower. The pool on the other hand wasn't so great, it needed to be cleaned. The jaccuzi was ver clean and we enjoyed taking a dip in it. the room are a nice size, and the couch has a pull out bed! the staff was friendly. They also offer breakfast which was OK. They have a Ruby Tuesday's right across the parking lot so that was a plus as well.

  • Stayed April 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank MsShan89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Meyersdale, Pennsylvania
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed August 17, 2012

Had my first (but not last!) stay there a few weeks ago. I am a business traveler and this hotel exceeded all my expectations in every way. Rooms are very spacious and well designed, staff are very attentive and responsive and the amenities are numerous. Excellent hot breakfast and evening "reception". I have stayed at most of the Route 1 corridor hotels, but this hotel is my #1 fav.

  • Stayed August 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank debbie15552
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Woodbridge, Virginia, United States
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed August 14, 2012

We had our family reunion this year in Princeton, New Jersey. It was held by one of my cousins in the area. Most of my family lives either further south or upper north. Therefore my cousins recommend we stay at The Homewood Suites and reserved several rooms for us to do so. We had over seven rooms booked there. Now here is the situation. When I booked my room I asked for the 2 queen bed room however they didn't have any available. Therefore I reserved the one King bed room. And the hotel consultant put uner my reservation that I’d prefer a 2 queen room. My mother arrived at the hotel on Friday and there was an available 2 queen bed room. She went ahead and booked that one. I arrived that Saturday and was told by my mother that she had received the 2 queen room so we are okay. At this point I forgot I had reservations for the one king room. We had a great time with family and friends at the reunion and our stay at the hotel. Gina our hotel consultant was very nice and pleasant. My mother and I paid for our room and we left. On that Wednesday I notice a charged from the hotel and knew what it was for. Didn't think it was going to be a big deal when I called the hotel to tell them that over the weekend I was at your establishment but forgot to cancel my prior reservations. The hotel consultant said there is nothing they can do because I didn't call within the 72 hour window. I immediately called Hilton and their policy is to allow the hotel to follow their rules without them intervening. So basically the hotel policy states you'll get charged for a no-show even if you showed! I feel as though ever rule has a valid exception and believe this is one.

Room Tip: If you want to feel as if you are staying at a fair well know establish - DON'T STAY HERE!
See more room tips
  • Stayed July 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank ACD1977
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mary Ann K, General Manager at Homewood Suites by Hilton Princeton, responded to this review, August 22, 2012
It was wonderful to read your family reunion was a success and that our hotel setting was a perfect match for your family’s needs. I can also understand your frustration of being charged for a no show reservation even though you did not utilize the room and instead decided to share a room with your mother and not canceling your own individual reservation. I reviewed your reservation information and noted your hotmail email address was on your reservation. When an email address is attached to a reservation our system automatically generates a confirmation email recapping your reservation along with a reminder email just days prior to your arrival. The purpose of the emails is to remind our travelers of the guaranteed reservation just in case their travel needs have changed. At that point it is the responsibility of a guest to make the changes required to their reservation to avoid a no show billing. In your situation we would have waived the cancellation policy if you had alerted us to your change in plans that day however we held your room without knowing you would not be using the room therefore not allowing us the opportunity to resell the room to another traveler in need.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stony Brook, New York
Level Contributor
38 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed August 3, 2012

My usual place was booked up and they suggested a sister property 10 miles away. Reluctantly I agreed and made the treck to the Homewood Suites. I walked in and was greeted by Gina. She was very professional and friendly.
I was greeted by wine and beer, chicken things, salads, dessert and more. Upon entering the room it was very nice and spacious. Sleeping area, sitting area, kitchen, bathroom and dressing area, cold air conditioning, nice TV.............. I'll go back, try them sometime..

  • Stayed August 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Larry P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rego Park, New York
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed July 26, 2012

My wife booked 2 rooms for the night of Saturday, July 21, 2012; one was for my family and the other for another family of friends who were spending the weekend with us. Both rooms were booked over a week in advance on the website of hotels.com, and fully paid $155 for each room.

We chose this hotel because we needed the amenities that this hotel provides – a suite that has a kitchen. We were traveling with 2 senior citizens within our families, as well as 3 young infants, between the ages of 1 and 3. One of the infants was celebrating her 2nd birthday, and we needed the kitchen to heat up food and also cook for the 2 senior citizens.

At 11:30 pm, on Friday night, July 20, 2012, my wife was egregiously surprised by a text from hotels.com stating that our reservations are cancelled and to call immediately for alternate accommodations. At the time, I was already in bed, since we had to get up early on Saturday morning to travel to Princeton, New Jersey. We then called the hotel to find out why was our reservations canceled and was greeted by an absolutely incompetent and ignorant man answering the phone that could not provide any information what-so-ever, and kept on continuously tell us to call back at 7:30 am. He repeated himself, like a broken record, as if “call back at 7:30” is the only words he knows how to say.

We then stayed up until 2am on Saturday morning with Hotels.com to make alternate arrangements. We ended up with a room in Pennsylvania, and was 30 miles away. The room was NOT a suite, did NOT have a kitchen, and we were NOT able to do any cooking. Needless to say, the child’s birthday party was ruined!

My wife called on Saturday morning at 8:15 and was told the manager was not available. We finally got a call back from a woman named Lori, and the only explanation she can give was that the previous guess needed to extend their stay in that room. But she could not give an explanation as to why we weren’t notified until 11:30 the night before. Also, when we told her that we really needed that room in order to use the kitchen to cook for 2 senior citizens and 3 infant children, she just continuously said there is nothing she can do about it. When asked why they can not make those guess that are occupying our room move to a near by hotel, she wasn’t able to give an explanation either. Is that how the hotel trains their staff?

It is extremely disturbing that a reputable hotel, under the name of Hilton, would hire such incompetent, irresponsible, ignorant, obnoxious, and inconsiderate people, who has absolutely no regards to the well being of their consumers. Do they not understand or have any form of common sense what-so-ever? How do they expect people to make alternate hotel plans at 11:30, the night before they are supposed to check in? Do they not understand that there are senior citizens or infant children that can not just eat any kind of food, and needs to be cooked for? Unless a full refund is received, along with compensation, and a formal apology from both the hotel, as well as hotels.com, we will have no choice but to commence legal action. Both families here fell extremely violated, and will see to it that justice is served, and that this does not happen to another family or customer.

  • Stayed July 2012, traveled with family
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank DSCPA888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton Princeton

Property: Homewood Suites by Hilton Princeton
Address: 3819 U.S. 1 South, Princeton, NJ 08540
Phone Number:
Location: United States > New Jersey > Princeton
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Princeton
#5 Family Hotel in Princeton
#6 Romantic Hotel in Princeton
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites by Hilton Princeton 3*
Number of rooms: 142
Official Description (provided by the hotel):
The Homewood Suites by Hilton® Princeton is conveniently located just 4 miles from Historic Princeton University and the Princeton Battlefield in Princeton, New Jersey. Visit our hotel and enjoy full breakfast each morning, evening dinner & drinks and complimentary high-speed internet access. Whatever the reason for your visit, relax and keep in shape at our fitness center, indoor pool & basketball court. Explore many Princeton area attractions just steps from our centrally located hotel. ... more   less 
Reservation Options:
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Also Known As:
Homewood Suites Princeton Hotel Princeton
Homewood Princeton
Princeton Homewood Suites

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