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“Excellent Customer Service” 5 of 5 bubbles
Review of Hampton Inn Princeton

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Hampton Inn Princeton
Ranked #1 of 15 Hotels in Princeton
Certificate of Excellence
GreenLeadersBronze level
Keansburg, New Jersey
1 review
“Excellent Customer Service”
5 of 5 bubbles Reviewed October 19, 2012

I have never encountered this level of customer service in all my years of travel. The front desk staff was more than friendly, they were very helpful and very earger to please. I would like to highlight Eric's actions in the breakfast area. He was very proactive and anticipated our every need, we didnt even have to ask for something, he had already offered before we even had a chance to ask. In one word WOW!

  • Stayed October 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Salim A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tony M, Manager at Hampton Inn Princeton, responded to this review, October 28, 2012
Greeting and Hello from Princeton, NJ!
Thank you so much for taking time to write great comments about us. We are happy you enjoyed your visit to Hampton Inn Princeton. We are happy that our genuine service levels exceeded your needs and expectations. Thanks again and we hope to see you again soon.!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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757 reviews from our community

Traveler rating
    501
    189
    44
    13
    10
See reviews for
252
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (80)
Date | Rating
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English first
Homosassa, Florida
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed October 18, 2012

I booked a room for a high school reunion in Princeton. The Hampton not only met but, exceeded all my expectations. It really set a wonderful tone for my three day stay in mid October 2012. The room had everything I needed, microwave, fridge, free LAN and wireless internet connectivity, LED TV, etc. The pool and lobby areas at the hotel are fantastic (clean and well appointed) as well. The free buffet breakfast was top notch compared to other free hotel continental breakfasts. On top of this all the staff was very professional, efficient, friendly and inviting. They offer free transportation from the hotel to almost all of the hotspots in the area as well as picking you up when you are ready to return. The drivers, the maids, the reception staff all made my experience one to remember and because of them, I will always stay at the Hampton Inn when I travel to Princeton area. Thank you Joe H.!!!

  • Stayed October 2012, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank William A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tony M, Manager at Hampton Inn Princeton, responded to this review, October 28, 2012
Greeting and Hello from Princeton, NJ!
"The Best" was the best we could hear! Thank you so much for taking time to write great comments about us. We are happy you enjoyed your visit to Hampton Inn Princeton. We are happy that our genuine service levels exceeded your needs and expectations. Thanks again and we hope to see you again soon.!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Blacksburg, Virginia
1 review
5 of 5 bubbles Reviewed October 11, 2012

My husband I got married in Princeton and chose this hotel to set aside a block of rooms. All of our guests were extremely happy with the rooms and the service (as were we!)

We were supplied with free shuttle service for both the rehearsal dinner and the wedding which was a huge help especially with family members averse to the use of computers and google maps! They also kept the outside bar open for us and our guests for a great after-party the night of the wedding which was a great way to end the evening.

The staff was incredibly friendly and helpful and Joseph Horowitz was just great both during the planning stages and our actual stay. People, if you need a place to stay near Princeton, this is the place!

  • Stayed September 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Cassandra N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tony M, Manager at Hampton Inn Princeton, responded to this review, October 28, 2012
Hello from Princeton, NJ!
We hope you enjoyed your wedding and best wishes from the entire team. Thank you so much for taking time to write great comments about us. We are happy you enjoyed your visit to Hampton Inn Princeton. We are happy that our genuine service levels exceeded your needs and expectations. Thanks again and we hope to see you again soon.!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Netanya, Israel
Level Contributor
31 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed October 11, 2012

Exactly as outside of town hotel should be - new, clean, spacious, friendly. Free wired and wireless Internet in room, free (and good) breakfast, good rooms, great service. Great choice (thanks, TripAdvisor reviewers!)

  • Stayed September 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jbaruch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tony M, Manager at Hampton Inn Princeton, responded to this review, October 28, 2012
Greeting Isreal and Hello from Princeton, NJ!
We are so happy to provide our all guests even from far away the best in hospitality Thank you so much for taking time to state we are "Excellent". We are happy you enjoyed your visit to Hampton Inn Princeton. We are happy that our genuine service levels exceeded your needs and expectations. Thanks again and we hope to see you again soon.!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Delaware
Level Contributor
80 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 bubbles Reviewed October 10, 2012 via mobile

I was very happy with this hotel. The outside, interior, and rooms we all maintained. Our room was clean and we had plenty of towels. The room was also a very good size. The breakfast had several options, was well staffed and maintained. Good solid choice. Not disappointed.

  • Stayed October 2012
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Laura O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tony M, Manager at Hampton Inn Princeton, responded to this review, October 28, 2012
Laura,

Hello from Princeton, NJ!
Thank you so much for taking time to write great comments about us. We are happy you enjoyed your visit to Hampton Inn Princeton. We are happy that our genuine service levels exceeded your needs and expectations. You have a new friend in Princeton. Thanks again and we hope to see you again soon.!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NY, NY
Level Contributor
52 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 bubbles Reviewed October 9, 2012

If you need a clean, affordable and comfortable place to stay, the Hampton Inn is a good option.The front desk was efficient. Our room was very nice, nice bedding, nice amenities. Good touch to have outlets on the bedstands. We did find a muffin rapper on the floor near the bed, so maybe not the best cleaning person that day. It is off of one of the busiest roads, RT 1, so you might want a room in the rear. I would give it a better rating except that the free breakfast was pretty lame. Basic sugary cereal, very little fresh fruit, and my sister, who is not fussy or wasteful, threw away a plate of eggs from the chafing dish because they were not very good.

  • Stayed September 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank FromNYto?
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tony M, Manager at Hampton Inn Princeton, responded to this review, October 10, 2012
Warm Greetings From Princeton!
Thank you for selecting the Hampton Inn Princeton for your recent visit. I am happy you enjoyed your stay and we apologize you were not 100% happy with our brand standard breakfast. We are constantly working on new exciting procedures to make certain each and every guest is comfortable and I will note your comments to our entire team. We hope to be your choice when visiting Princeton and thank you for taking the time to tell Trip Advisor.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ferns, Wexford, Ireland
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed October 9, 2012

I stayed at the Hampton Inn, Princeton for 3 nights while attending an event at Princeton University and I can't say emphatically enough how delighted I was that I had chosen to stay here. The staff are friendly and professional, the rooms are spacious, comfortable and well equipped (mine had a fridge (normal) and a microwave - something one very rarely gets in Europe), and the service was top notch

Some particularly good things include:
As I was travelling on business, the free wired AND wireless wifi available in the room was particularly appreciated
The way that meals are done, with an excellent selection of breakfast items and a buffet dinner provided Monday-Thursday, which was tasty and satisfying after a long drive, with guests being able to just find themselves a table in the comfortable lounge area and eat in a relaxed setting.
The free shuttle van to Princeton University was excellent.
The staff - I've already mentioned them, but it bears mentioning again - any hotel is only as good as its staff and the staff at the Hampton Inn are excellent in all areas.

The only real con, and it's not something the hotel can do anything about, is that US 1 can be a bit confusing for international visitors. If you go out for a meal in the evening for example, you need to remember that GPS might not necessarily tell you that you can't turn left at quite a few of the local junctions, or indeed straight out of the hotel! Check Google maps etc. and work out where you can make turns before you leave! Alternatively the hotel brochure includes several places which deliver to the hotel. Local calls are free so it's a handy option!

All in all, this hotel is somewhere I'd be delighted to recommend to anyone and would stay at again in a heartbeat.

Room Tip: I would imagine the rooms which face onto Highway 1 are probably noisier than those that don't...
See more room tips
  • Stayed October 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Dominic S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tony M, Manager at Hampton Inn Princeton, responded to this review, October 10, 2012
Cheers from the States!
The staff and management thank you for selecting Hampton Inn Princeton and we especially thank you for going out of your way to share these great experiences with Trip Advisor. It makes all of us proud that we can make our guests satisfied. You traveled a long way from Ireland and knowing you were satisfied makes us proud of what we do. I will share your comments with the entire staff and next time you are in the neighborhood, please consider our genuine hospitality once again. Thank you so much.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Princeton

Property: Hampton Inn Princeton
Address: 4385 US Highway 1, 4385 Brunswick Pike (for GPS), Princeton, NJ 08540-5705
Phone Number:
Location: United States > New Jersey > Princeton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Princeton
#1 Business Hotel in Princeton
#1 Romantic Hotel in Princeton
#1 Family Hotel in Princeton
#2 Green Hotel in Princeton
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn Princeton 2.5*
Number of rooms: 110
Official Description (provided by the hotel):
The Hampton Inn Princeton features 110 of the largest guest rooms in the area. By far one of the best value priced hotels in the Central NJ/Princeton area. Stay and enjoy daily "On The House" complimentary full breakfast daily, Complimentary "On The Light Side" full dinner including soup, salads, beer, wine, soda and dessert (Monday-Thursday from 5PM-7PM). Besides that, we have complimentary local transportation, over 120 new channels, the fastest internet in Princeton, outdoor pool, fire place & bar and our brand new "Jump Start Fitness" room. See for yourself and you too will become a part of our genuine family. ... more   less 
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Also Known As:
Hampton Inn Princeton Hotel Princeton
Princeton Hampton Inn

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