I was recently (June 7-8) in NJ for a training seminar with three of my staff members. I had reserved three rooms at the Extended Stay back in March. When we showed up to check in, confirmation emails in hand, I was told that my rooms had been cancelled the previous night and they were currently all booked. After the man at the desk, his name was Roosevelt, punched up some stuff on the computer, he informed us that there was nothing he could do. Even though I had the emails confirming the reservations. When I asked to speak to a manager (Christine), I was told she was only available by phone but I was not allowed to speak to her on the phone. An hour later, I was told that it would be better if we just left and found another place to stay. Due to this, my staff and I missed an entire portion of our seminar. If I conducted business in this manner, I would be out of business.
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