As a seasoned traveller, I did not expect the Ritz Carlton but I did expect a reasonably pleasant experience comparable to the price paid for my lodgings; I was dissappointed overall. I deliberately called in advance to have a room with a balcony and this was promised to me by the booking agent as well as the front desk person on duty, when I got to the hotel this was not the case, why make reservations when specific requests are not honored? The breakast was fresh the 1st day as far as the cooked items were concerned but i noticed during my 4 day stay, that there was a lot of reheating/recycling of the hot food items; this is not acceptable and it serves to cheapen the overall experience of this local and its affiliation with the Hotel chain. If I wanted cheap service, i would have stayed at a cheaper establish, if you are proporting to advertise a pleasant experience you should be all inclusive not advertise an Un Truth statement.
- Official Description (provided by the hotel):
- Elegant, Unique, Inviting - Experience the New Best Western Regency House. Surrounded by acres of tranquility, this full service hotel offers over 14,000 sq. Ft of meeting and banquet space providing the most modern facility and latest amenities. The hotel guestrooms with 32" flat panel TV, Micro-fridge, Alarm clock with CD player/ipod compatible, and Sealy Posturepedic pillow-top bedding in every guestroom; Swimming pool, Fitness center, Business center and Complimentary Hot and Cold breakfast are just our "Standards." ... more less
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