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“Fun Sweet 16 event June 14,2014”

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Best Western Regency House Hotel
Ranked #1 of 1 Hotels in Pompton Plains
GreenLeadersBronze level
Reviewed June 22, 2014

I admire this luxurious hotel and amazing staff members for their passion, flexibility and dedication and all around attentiveness. My daughter's sweet 16 was a glamorous success. I'm convinced that I will celebrate a future event here again and am very grateful to have met such a kind and caring manager Mary Antoniello. Thank you for catering to my wishes. The room, pool, and dinner was exceptional.

Room Tip: Choose a second floor suite. and take a dip in the pool.
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  • Stayed: June 2014, traveled with family
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Thank Yesenia L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jacqueline d, Front Office Manager at Best Western Regency House Hotel, responded to this reviewResponded June 27, 2014

Thank you for the review. We strive to give excellent service and product to all our guests and it nice to hear we are doing a terrific job. Our Manhattan lounge is also becoming a very comfortable place for people to meet and enjoy each other's company. Our pool is in full swing as well. Again thank you for the compliments for our staff.

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292 - 298 of 484 reviews

Reviewed June 20, 2014 via mobile

The 2nd floor has now been renovated - nicer then 1st floor. New carpet, curtains and bed linens. Had a room right by pool. Very loud until around 10 pm. Music blaring and people.

It is 100% non smoking but you can smell people trying to sneak it.

Some low close people stay there. Would not stay there alone as a woman.

  • Stayed: June 2014
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Thank Lisa H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jacqueline d, Front Office Manager at Best Western Regency House Hotel, responded to this reviewResponded June 22, 2014

Our first floor was renovated after the second floor. We have comfortable beds and clean rooms. Our guests are very happy staying with us. We pride ourselves with our staff in every department.

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Reviewed June 17, 2014

Clean comfortable room, nicely decorated, and a friendly staff. We didn't use any of the rest of the facility. Breakfast was included with the room price, and it was adequate. No elevator was available to our second floor room, so it was a bit difficult with heavy bags. Other than that, it was a great stay and good value.

  • Stayed: June 2014, traveled as a couple
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Thank B-our-guest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jacqueline d, Front Office Manager at Best Western Regency House Hotel, responded to this reviewResponded June 18, 2014

We try as much as possible to keep a friendly smile and always say hello to each and every guest who passes us by or who enters the building. In addition, our staff is always cleaning and refreshing. We will continue give give the utmost care in everything we do.

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Reviewed June 10, 2014

This hotel was clean. The breakfast more then adequate. Restaurant/bar food was a culinary delight and we ate there several time. We stayed in a suite which was fine, but the furniture in the living room area was most uncomfortable.

  • Stayed: May 2014, traveled on business
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Review collected in partnership with Best Western
Thank Susan G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jacqueline d, Front Office Manager at Best Western Regency House Hotel, responded to this reviewResponded June 17, 2014

We appreciate you enjoyed our buffet breakfast and the cleanliness of your room. Furniture sometimes is a little more uncomfortable than we are use to at home. Unfortunately, we cannot change vendors until the renovations are due.

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Reviewed June 9, 2014

I currently stayed here and it was a interesting hotel. i had a few things happen but such is life. They had parties going on during the weekend and it was loud but they are parties, its not just a hotel its a banquet hall and hotel and bad all in one . I would stay here again and again, good beds , rooms clean just a bit dated but , great staff, front desk at night wasn't all that reliable but if you bump into Kevin or Mary durring the day in the hallways you will get what you need asap! the pool was great , crowded but good. I would tell anyone to stay here ! Till Next time......

Room Tip: back parking lot side of building is quieter
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  • Stayed: June 2014, traveled with friends
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Thank Chris J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jacqueline d, Front Office Manager at Best Western Regency House Hotel, responded to this reviewResponded June 22, 2014

We are a hard working group of associates who enjoy working with each other as a team and constantly keep cleaning our hotel as best we can. If we are missing an item we immediately order it and have our maintenance correct the situation. We value our property and keep grooming the interior as well as the exterior.

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Reviewed June 8, 2014

At $100 a night this is not a business class hotel. I would say it is good for family stays if you will be out of the room most of the time but it is more like a $65 a night type place. Compares to a Super 8 or some such. Room had plenty of outlets which was good. The first floor low ceiling hallways, somewhat worn overall decor, and dark room just does not put it at $100 a night. The restaurant / bar was dismal. I ate there only one night because the cleanliness and food quality was sketchy. I ordered the iceberg lettuce wedge and needed to peel off the first two layers. The onion soup was fine. Did not see any healthy choice-type selections on the menu. Breakfast that comes with the room is the usual fare of eggs, bacon or sausage, donuts and the like. Staff needs to be reminded that if they are talking to each other about their lack of job satisfaction, they need to do it out of earshot of guests. Walking anywhere to get a meal outside the hotel is out of the question other than the KFC which is right in front of the property. It's on the highway and from what I could see, no sidewalks to get beyond the cement lane barrier and cross the street. My room lacked a hotel or area guide of any kind. When I checked in, the front desk person was alone and had to answer the phone several times before we got through my check in. I don't like when the phone takes priority over a person standing in front of you.

Room Tip: I had a first floor room that was not very bright. Maybe a higher floor is better.
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  • Stayed: June 2014, traveled on business
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1  Thank LinGal2001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 6, 2014

Great location accessible to all major highways into New York City. Very friendly and accommodating staff. I am a cancer patient living in Mexico and had to come back for treatments in New York by myself. The staff was very accommodating with me needing to change a few things. Very comfy bed and pillows.

  • Stayed: May 2014, traveled solo
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Review collected in partnership with Best Western
Thank Nancy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jacqueline d, Front Office Manager at Best Western Regency House Hotel, responded to this reviewResponded June 17, 2014

We know we have a great location. We are convenient to the shopping areas and New York City. Our staff is very friendly and knowledgeable. We try to keep our property as clean as possible.

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Additional Information about Best Western Regency House Hotel

Address: 140 State Rt 23, Pompton Plains, NJ 07444 (Formerly Best Western Plus Regency House Hotel)
Phone Number:
Location: United States > New Jersey > Morris County > Pompton Plains
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Pompton Plains
Price Range: $94 - $158 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Regency House Hotel 3*
Number of rooms: 104
Official Description (provided by the hotel):
Elegant, Unique, Inviting - Experience the New Best Western Regency House. Surrounded by acres of tranquility, this full service hotel offers over 14,000 sq. Ft of meeting and banquet space providing the most modern facility and latest amenities. The hotel guestrooms with 32" flat panel TV, Micro-fridge, Alarm clock with CD player/ipod compatible, and Sealy Posturepedic pillow-top bedding in every guestroom; Swimming pool, Fitness center, Business center and Complimentary Hot and Cold breakfast are just our "Standards." ... more   less 
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