The heating/AC leaked water on the rug until it was sopping wet. none of the phones in the room worked. The staff was notified in the morning and when we returned that evening, nothing had been corrected. The clerk then switched us to the "Honeymoon suite" which was not even as nice a room as the one we left. Then they charged us extra for the "upgrade". Shameful, pathetic and disgraceful.
- Official Description (provided by the hotel):
- Elegant, Unique, Inviting - Experience the New Best Western Regency House. Surrounded by acres of tranquility, this full service hotel offers over 14,000 sq. Ft of meeting and banquet space providing the most modern facility and latest amenities. The hotel guestrooms with 32" flat panel TV, Micro-fridge, Alarm clock with CD player/ipod compatible, and Sealy Posturepedic pillow-top bedding in every guestroom; Swimming pool, Fitness center, Business center and Complimentary Hot and Cold breakfast are just our "Standards." ... more less
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