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“People make the difference”

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Best Western Regency House Hotel
Ranked #1 of 1 Hotels in Pompton Plains
GreenLeadersBronze level
Coatesville, Pennsylvania
Level 2 Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“People make the difference”
Reviewed April 8, 2014

What should have been an overnight "Pit Stop", turned into a really nice, pleasant experience. A three star rated Hotel was staffed with ten star People. Starting with Azili, who was checking us in, she was simply one of the most gracious People I have met in a long time. The room was well appointed, clean, the beds were extra comfortable. It was quiet. Just very pleasant. When I checked out, again I was confronted with a Woman, most pleasant, gracious and efficient. Her name was Khela. Azili and Khela are all that is needed to turn the mundane into an experience.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Michael B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jacqueline d, Front Office Manager at Best Western Regency House Hotel, responded to this review, April 9, 2014
Thank You very much for your kind words for our front desk staff. We appreciate all the gratefulness one expresses about us. We strive to give you our finest customer service and take pride in our property. Again we look forward to seeing you if you happen to pass through this way once again.
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448 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (49)
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English first
escondido, United States
1 review
Reviewed April 3, 2014

I'm all about value so a good bed ad and breakfast for X is always more appealing than X+3 for over the top marketing. Too many times I pay double just to have a brand and other amenities I can't use for logistic reasons.

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank John P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La Habra, California
Level 6 Contributor
311 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 212 helpful votes
Reviewed March 31, 2014

The main enterance and lobby have a decent first impression, but after that it becomes weird.
The decor is inconsistent and oddly put together. The room I stayed at on the 1st floor looks nothing like the pictures. The room i stayed at is a level 2,very motel like with bad decor.

No escalator.

2nd floor smells like smoke even though the rooms say no smoking.

The first room i got had the door propped open, so i asked for a new roo and felt uneasy.

I will never stay here again. This is not for business customers.

  • Stayed March 2014, traveled on business
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ALinCA5512
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jacqueline d, Front Office Manager at Best Western Regency House Hotel, responded to this review, April 5, 2014
I am sorry you feel this hotel is weird. We have done many upgrades and are still working to make this hotel the best looking hotel in northern New Jersey. Above that, our service is our strength in customer care for all our guests.. Our rooms have been updated on most of the first and second f floor and we are still renovating the second floor. We only went 100% smoke free in November. It takes a while to totally dismiss years of smoking even though every nook and corner has been washed and sanitized. The decor may not be in everyone's favor but some guests do like it. I guess it is a matter of preference.
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Travelers are raving about these Pompton Plains hotels

Ocean Pines, United States
1 review
Reviewed March 26, 2014

Very beautiful hotel. Great room. Comfortable bed. Dinner in the Manhattan Lounge was excellent and service friendly and efficiently speedy. Hot breakfast was fabulous and service again friendly and efficient.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Johan N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pequannock, United States
Level 2 Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 8, 2014

The staff is very friendly and helpful. The hotel clean. Located off Rt. 23 with easy access to Rt. 287, 80 and 46. Close Willowbrook mall and several Restaurants. Walls are thin but good hotel for the $.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Irene T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 6, 2014

Hotel was clean and the beds were so comfy! Staff was top rated. Breakfast was convenient and served in abundance but could be better. Very affordable and good quality. Will definately choose a BW next time we travel.

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Best Western

Helpful?
Thank 426lynnp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wilmington, de, United States
2 reviews
Reviewed March 3, 2014

Everytime I work in area I stay here. comfortable bedding and very clean rooms. Internet alittle slow at night but overall very good experience at hotel. Fitness room has good variety and 100% working equipment compared to alot of the other hotels Ive been staying at lately. Has a excellent breakfast buffet.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Gregory C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Regency House Hotel

Property: Best Western Regency House Hotel
Address: 140 State Rt 23, Pompton Plains, NJ 07444 (Formerly Best Western Plus Regency House Hotel)
Phone Number:
Location: United States > New Jersey > Morris County > Pompton Plains
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Pompton Plains
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Best Western Regency House Hotel 3*
Number of rooms: 104
Official Description (provided by the hotel):
Elegant, Unique, Inviting - Experience the New Best Western Regency House. Surrounded by acres of tranquility, this full service hotel offers over 14,000 sq. Ft of meeting and banquet space providing the most modern facility and latest amenities. The hotel guestrooms with 32" flat panel TV, Micro-fridge, Alarm clock with CD player/ipod compatible, and Sealy Posturepedic pillow-top bedding in every guestroom; Swimming pool, Fitness center, Business center and Complimentary Hot and Cold breakfast are just our "Standards." ... more   less 
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