I always love Best Western hotels but this time this particular hotel was not the Best. The first night there was a fire on the scond floor of hotel...no fire alarm was sounded, a lady from the 2nd floor banged on our door to advise us to vacate the bldg. About 10 mins later my daughter went back into the hotel and pulled the alarm as the employees in the hotel had not even done so. After 1.5 hrs standing in the parking lot we still were not given any details of the fire and were told to return to our rooms. Day number two our room was not cleaned, that is not a huge issue but the lady at the desk said...well you must have had the sign on the door to say No housekeeing....i advised her we did not even have a sign in our room to put on the door. Breakie foods were "ok" same food day in and day out and we stayed 4 nights...a large group of kids were staying there so the food was cleaned out in the mornings and we did not always get what we needed. On the day of check-out it took 30+ mins for me to be checked out. I had BW gift cards and the girl kept putting me aside to help other people who were checking out. I think if you are helping a guest you should finish with the check out and not push the person aside to assist others. Dont like to be a bearer of bad news but this was not the greatest stay at a Best Western.
- Official Description (provided by the hotel):
- Elegant, Unique, Inviting - Experience the New Best Western Regency House. Surrounded by acres of tranquility, this full service hotel offers over 14,000 sq. Ft of meeting and banquet space providing the most modern facility and latest amenities. The hotel guestrooms with 32" flat panel TV, Micro-fridge, Alarm clock with CD player/ipod compatible, and Sealy Posturepedic pillow-top bedding in every guestroom; Swimming pool, Fitness center, Business center and Complimentary Hot and Cold breakfast are just our "Standards." ... more less
- Reservation Options:
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