There is something to be said about taking care of guests at an establishment that is in the hospitality industry. It is one thing to have a great motel on the ocean allowing guests to have beautiful views. But is clearly another thing for the owner not to make amends for a wrong that has taken place.
My wife and I were on our 1 year anniversary and stayed at the Windswept Motel. We only stayed for one night and had a wonderful time until we woke up the following morning. When we woke up my wife and I were getting ready for our day. We went to brush our teeth and the water was as brown as brackish water. I let the water run for about an hour hoping that the water would clear up. Additionally I ran the water in the shower it was brown. The house keeping staff was outside and we called this to their attention as we were unable to get an answer from the lobby. The house keeping staff looked at the water situation and were appalled at the brown water. They were unable to get a hold of a lobby staff member and we were told that someone would give us a call.
Because of this situation my wife and I were unable to shower so we had to cut our trip short and head home. We intended on spending some more time in the area.
We did not hear from them and finally today, Thursday April 19, 2012 we called once again. I told the receptionist about the water situation, she checked with the owner and we were told that we would be offered a 20% discount.
I did not think that this was a fair compromise and countered that I felt the room was worth $99 because of the water issue. She responded that the owner felt that he is being more than fair and that he would not discount our room any lower.
I then attempted to e-mail the owner, but the web site does not have a contact section.
The room was great, right on the water, but unfortunately the owner does not think that going above and beyond for future guests is important. Additionally, the personality of the owner or manager is more important than the location.
My wife and I will be using a different place to stay the next time we visit Point Pleasant.
- Official Description (provided by the hotel):
- Come enjoy the salt air, the relaxing sandy beaches and a beautiful panorama of the Atlantic Coastline. We provide a casual atmosphere while you and your family unwind beachfront. If you want to build a sandcastle on the beach, surf or take a dip in the pool and enjoy restful accomodations, we invite you to enjoy our accomodations and hospitality. Nestled directly on the beach, a stone's throw from Jenkinson's amusements on the boardwalk, the Windswept is ideally located for you and your family. We are a stone's throw from shopping and a large variety of local restaurants. You can thrill to the action of nearby Monmouth Race Track and Freehold Raceway or take a short drive to the exciting casinos and star-studded entertainment of Atlantic City. ... more less
- Reservation Options:
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- Also Known As:
- Windswept Motel Point Pleasant Beach Nj