Fresh Tortillas has been our once per week "spot" for a few years now. We always sit at the same table and we always order pretty much the same thing, me a Veggie Burrito, he a Chicken and Steak Burrito. However, a few things have changed over the years. Initially when you were seated and dining in chips and salsa were placed on the table while you waited. Relatively soon after we started dining regularly that went away. For a while beverages were served in really large tumblers which was fantastic because you never needed to wait for a refill, those too have disappeared. Most recently the sides of salsa and sour cream that accompany your burrito have been reduced in size to the point of not being enough for the meal. All of this we have taken in stride. Lately however there have been a few things that are not so easily overlooked. Most notably treatment of the staff by the owner. The first time I heard a member of the staff being spoken to in a less than professional manner - I was like hey I get it, you can tell people how to do things a hundred times and when they still don't get it it is very frustrating. I'm sure we all experience this sort of thing daily in our personal and professional lives, we just need to choose the way we handle it a bit more delicately because most of us don't own the joint where we work. Then the unprofessional behavior happened again, this time to a customer requesting extra cheese for what I am assuming was at no charge, because I only heard one side of the conversation. Again, the response was understandable but should have been handled differently. This last incident has rubbed me more then the previous few or maybe is simply my response to the collective. Last Wednesday night we stopped in for out pre-shopping dinner I was greeted with a pleasant hello from the server du jour, recently there has been a tremendous turn over in help, this is only the second time that I have seen this particular person. We sat and gave our order right away since we knew what we were getting. We were the only people dining in but the take out was booming. After a few minutes of our drinks not arriving we asked for them and they were brought out right away, our dinner followed shortly there after. From where we are seated we can hear pretty much everything that goes on behind the counter. So when the owner begins to speak harshly to his employee because she hung up on a customer I heard it all. Everything about the interaction was poor, the words and tone were simply uncalled for, again, I can understand being annoyed but if you aren't going to take the time to train someone properly it just isn't going to work. Let's face it, the reprimand more then likely made her extremely nervous which is only going to cause her to hang up on people again. All the while this is going on I'm sitting there eating my dinner with an empty glass. Once the take out orders were under control the owner proceed to sit down with his laptop two tables away. My glass is STILL empty , my meal is complete and we are waiting for our bill. Honestly at this point I feel he should have asked if we needed anything else, how our meal was , etc. He didn't and that just really added insult to injury. The server brought our bill, we paid leaving a decent tip because I felt sorry for her and chances are we will not be returning anytime too soon.
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