I made reservation for May 27th night using my Wyndham Trip Awards point. When I checked in on Sunday around noon, the desk clark gave me room for construction people in the separate older building far away from lobby building across the parking lot and restaurant even though most of the rooms in lobby newer building were empty at that time of Sunday NOON. Due to knee surgery when I requested same type of room in lobby building, she asked me $10 for upgrade. When I asked to talk to Manager, an Chineese woman showed up from the office asking me the same upgrade fee of $10. When I told them that I am Wyndham Rewards member for last 5 years and stayed at several Ramada, Days Inn using points and nobody charged extra, she said she don't care. I even checked with Wyndham Rewards Members club customer Service and they confirm me that Motel can't charge upgrade fee for same type of room. My family was there for Wedding, not with the construction crew.
The front desk staff and manager were not in proper front desk attire and without name tag. So, when I asked for their name, they refused to provide. I had no choice but to stay in the lousy room with doors on both side of room in the older building.
The room was with TWO double bed for 4 people reservation but had only TWO old torn towel sets for construction people. When requested, she refused to provide me more towels. But when I argue that my reservation is for 4 people, she brought in two more older set again.
I feel that I got discriminated because I paid for the room using my Wyndham Rewards Point.
I called Days Inn Customer Service from motel lobby also and they recoded my complain right there on the same day.
I am really upset and I will not recommend anyone to stay at this Days Inn.
I will ask Days Inn Franchise whether this older building is approved for doing business as Days Inn. Looks like, this older building used to be private motel next door and the owner must have purchased and now renting the room as Days Inn without approval to construction people or to the discounted guest with the use of Wyndham Rewards Point.
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- Also Known As:
- Days Inn Parsippany Hotel Parsippany
- Parsippany Days Inn