We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Manager resoved an issue immediately”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Sheraton Parsippany Hotel
Ranked #6 of 16 Hotels in Parsippany
1 review
“Manager resoved an issue immediately”
Reviewed August 5, 2013

I stayed at the Sheraton Parsippany hotel this past weekend. The Manager contacted me immediately to resolve an issue. I was impressed by the immediate response. Rooms very clean and were recently renovated.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DLG1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott B, Director of Sales at Sheraton Parsippany Hotel, responded to this review, August 9, 2013
Dear DLG1 –
Positive feedback like yours is what we hope to get from every guest! We are very proud of our facilities and the service that our team delivers, and are very pleased to hear that you had a good experience with us. It was particularly pleasing to receive your comments about how well a member of our team resolved and issue for you. We believe it is our people that truly make the greatest difference in our guests’ experience. Thank you again for staying with us, and we look forward to welcoming you back to the Sheraton Parsippany in the near future for another visit!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

612 reviews from our community

Traveler rating
    227
    192
    117
    49
    27
See reviews for
168
111
17
220
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (121)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 2, 2013

I have only been here a few hours and I'm sure I will never return. I
Booked my reservation with Starwood and expected to use the the Starwood perks like free club access and free Internet . Internet is not free and I paid for it , annoying but not the end of the world . The Starwood club access now has a one time per person per visit rule and you cannot take anything out of the room . Im assuming a few people abused their privledges in the club , perhaps helping themselves to many drinks , but still I find the club experience is no perk like this . The hotel staff is friendly and courteous but lacks professionalism . The pool and workout room is a disaster . A company Atlantis oversees that part of the hotel and its pretty much a bunch of teenagers who probably have bosses who emphasize the wrong parts of customer service . In fact at the pool today I saw two of these teenage employees tell the parents of a naked toddler that they would kick him out of the pool area if he didn't get clothes on. Seriously ? They also charge guests to work out , $20 a day and if they are using the pool for lessons it is closed for guests .The room is nice and clean but the drawers snap shut and I'm worried about my babies fingers getting caught . I called the front desk but they don't have drawer clips , I asked if thy could send up tape to shut the drawers and they said no. Meanwhile I can't relax here and look forward to leaving . I was excited to see these renovations but seems the staff should learn a thing or two about hospitality and keep the rooms the way they were .

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Hindelm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott B, Director of Sales at Sheraton Parsippany Hotel, responded to this review, August 9, 2013
Dear Hindelm –
First, thank you for taking the time to share your feedback. We truly value your comments as we try to learn from them to improve along the way and continually enhance our guests' experience. While we are very proud of our renovated facility and service that our team typically provides, we were not pleased to learn of the challenges you faced during your visit. We have shared your comments and concerns with the senior leadership team in the hotel and Fitness Center to ensure future guests have a better experience.

However, our goal is to have every guest leave satisfied and want to return in the future. Therefore, we would like to try and rectify your dissatisfaction. To discuss things in further detail, please contact our hotel’s Executive Office at 973-560-5162, and ask to speak with Scott or Vera. Thank you again, and we appreciate your staying with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pennsylvania
Level 6 Contributor
109 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed July 27, 2013 via mobile

We arrived early evening on a Friday night and checked in without any issue but were soon to be disappointed. I have seen other club floor postings with the similar complaint. Its a disaster. They do NOT verify those inside are actually supposed to be. We were in room 601 on the 26th and were horrified by what we saw at breakfast. You either need to cut down club floor access or make the room bigger or control it but breakfast this morning was like taking my life in my hands to get a glass of orange juice. They also fail to tell you the entire first floor living room is being used for Friday night religious services. They fail to tell you the pools are NOT their responsibility...they have it leased out to some outside company, "Atlantis" so if you want to take an evening swim...sorry..we are giving swimming lessons the pool is closed....excuse me...yes you can not swim here until classes are over.

They are a nice looking place with a pleasant front desk but after that...it all goes sub Sheraton and if you are an SPG member you will be quite surprised in how little they put into that area.

As i said...average at best.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DMKANDOIT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott B, Director of Sales at Sheraton Parsippany Hotel, responded to this review, August 1, 2013
Dear DMKANDOIT –
First, thank you for taking the time to share your feedback. We truly value your comments as we try to learn from them to improve along the way and continually enhance our guests' experience. While we are very proud of our renovated facility and service that our team typically provides, we were not pleased to learn of your dissatisfaction with some aspects of your stay. To ensure future guests have a better experience, we have shared your comments and concerns with the senior leadership teams in the hotel and fitness center. In addition, we have established new policies and procedures related to the Club Level.

We appreciate you staying with us! We look forward to welcoming you back to the Sheraton Parsippany in the near future to enjoy a better experience. If we may be of further assistance, please contact our hotel’s Executive Office at 973-560-5162, and ask to speak with Scott or Vera.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Port Washington, New York
Level 5 Contributor
58 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed July 22, 2013

rooms are nice, hotel itself has nice facilities and the staff is great overall with the exception of one guy that sits at the health club desk. Can usually find decent rates on the weekends. Combination of club lounge, indoor and outdoor pools, makes it a nice choice with kids in tow.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank crazywudsl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott B, Director of Sales at Sheraton Parsippany Hotel, responded to this review, July 25, 2013
Dear Crazywudsl –
Thank you for your 5-Star rating! Positive feedback like yours is what we hope to get from every guest. We are very proud of our facilities and the service that our team delivers, and are very pleased to hear that you enjoyed your stay with us. It was particularly nice to receive your comments about our Club Lounge, pools and staff as we believe these are three of things that most distinguish our hotel.

So you realize we truly take your feedback seriously, please know we have also shared your comments regarding the Fitness Center representative with the leadership team in that area to unsure future guests have a better experience. Thank you again for staying with us, and we look forward to welcoming you back to the Sheraton Parsippany in the very near future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
nyc
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 21, 2013

I loved this hotel since we came in they were courteous and Nice the rooms look like they were made yesterday. I loved the hotel and the staff is the icing on the cake. Very helpful and nice staff vey friendly and accommodative.

Room Tip: All the rooms were very good based on what I heard from others as well
See more room tips
  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank julia223
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott B, Director of Sales at Sheraton Parsippany Hotel, responded to this review, July 25, 2013
Dear Julia223 –
Positive feedback like yours is what we hope to get from every guest! We are very proud of our facilities and the service that our team delivers, and are very pleased to hear that you enjoyed your stay with us. It was particularly nice to receive your comments about our staff as we believe it is our people that truly make the greatest difference in our guests’ experience. Thank you again for staying with us, and we look forward to welcoming you back to the Sheraton Parsippany in the very near future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NJ
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed July 20, 2013

We decided to return for a local vacation to utilize the two pools (indoor & outdoor) with our children last weekend. The hotel is lovely, modern and clean.

Pratika greeted us at the front desk and checked us into a lovely room. Our room was nice and overlooked the pool and the pond. The rooms was pristine and perfect. We had two queen beds and a desk area. The beds were very comfortable and the room had excellent lighting.


Pratika was very attentive to our needs and those of our children. Later in the day, Pratike was keen to inform us that there was a carnival taking place nearby, which included fireworks. We thought it was wonderful that she took note of the kids and made suggestions on making their visit that much better.

Unfortunately, one of our children got a sudden fever, therefore we were unable to attend the carnival. My husband went quickly down to the front desk, in order to get children's ibuprofen. Michael, the front desk manager, sensed our urgency and was very happy to assist us in finding a local store very close by to accommodate us. My husband came back within 15 minutes,thus our location to nearby stores was fantastic.

Adele, in the club level lounge, was very polite, professional and accommodating to our family. She spoke to our children as if they were adults and the children really enjoyed their interaction with her. Sierra, also in the club lounge, was also very helpful as well.

Later the next day, we had gotten some swim time in the pleasant, mostly salt-water pools. They were not as crowded this weekend and we had gotten some quality swim time in.

My child who was ill fell asleep, about 1/2 hour before check out. Michael, the front desk manager was on duty. We spoke to him and he was so kind to accommodate a late checkout for us.

This was a nice local trip and I would highly recommend this hotel.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank VVT3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott B, Director of Sales at Sheraton Parsippany Hotel, responded to this review, July 23, 2013
Dear MrMrsHnj –
Positive feedback like yours is what we hope to get from every guest! We are very proud of our renovated facility and the service that our team delivers, and are very pleased to hear that you enjoyed it as well. With you specifically mentioning several of our associates, Tratika, Michael, Adele and Sierra, for taking such good care of you during your visit, please know that your comments have been shared with them and they will be receiving a special recognition for their efforts. We were pleased to hear that this was a return visit, and we look forward to welcoming you back again in the very near future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 15, 2013

The staff, service and quality of the overall hotel was superb! Excellent location and easy to get in and out. The food at the restaurant has some of the best steak and salmon Ive ever had in a hotel. If your looking for a place to actually rest... this is it!

Room Tip: 6th floor has breakfast in the morning and worth it.
See more room tips
  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank DrewJa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott B, Director of Sales at Sheraton Parsippany Hotel, responded to this review, July 16, 2013
Thank you for your wonderful comments!

Positive feedback like yours is what we hope to get from every guest! We are very proud of our renovated facility and the service that our team delivers, and are very pleased to hear that you enjoyed it as well. We are eager to welcome you back to the Sheraton Parsippany again the next time your travel plans bring you to the area!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Parsippany hotels
0.2 mi away
HYATT house Parsippany-East
HYATT house Parsippany-East
#3 of 16 in Parsippany
416 reviews
2.0 mi away
Hampton Inn & Suites Parsippany/North
1.0 mi away
Embassy Suites by Hilton Parsippany
Show Prices
Show Prices
Show Prices
1.5 mi away
Sonesta ES Suites Parsippany
Sonesta ES Suites Parsippany
#2 of 16 in Parsippany
486 reviews
2.6 mi away
Hilton Parsippany
Hilton Parsippany
#7 of 16 in Parsippany
846 reviews
2.1 mi away
Courtyard Parsippany
Courtyard Parsippany
#8 of 16 in Parsippany
213 reviews
Show Prices
Show Prices
Show Prices

Been to Sheraton Parsippany Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sheraton Parsippany Hotel

Property: Sheraton Parsippany Hotel
Address: 199 Smith Rd, Parsippany, NJ 07054-2813
Location: United States > New Jersey > Morris County > Parsippany
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Parsippany
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Parsippany Hotel 4*
Number of rooms: 370
Official Description (provided by the hotel):
The Sheraton Parsippany Hotel is located in the center of it all! Just 30 minutes from Newark International Airport and 25 miles from New York City and convenient to several attractions! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Priceline, Booking.com, Travelocity, Orbitz, Hotels.com, Expedia, TripOnline SA, Cancelon, Cheap Tickets, Hotwire, getaroom.com and HotelQuickly so you can book your Sheraton Parsippany Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Parsippany
Sheraton Hotel Parsippany Nj
Parsippany Sheraton

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing