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“Beautiful outside, gross inside”

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Sheraton Parsippany Hotel
Ranked #7 of 16 Hotels in Parsippany
Reviewed November 15, 2012

Anytime we have a work meeting at this hotel, everyone heaves a collective sigh of disappointment. The ONLY mark in its favor is the food, which is surprisingly good. The sleeping rooms are dated and nasty. The fitness area is moldy and scary. There is a nice separate studio in the fitness area though, which redeems it a bit.

  • Stayed: March 2012, traveled on business
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Thank MNwanderers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott B, Director of Sales at Sheraton Parsippany Hotel, responded to this reviewResponded November 19, 2012

Dear MNwanderers –
First, thank you for taking the time to share your feedback. We look upon feedback as a gift to help us continually enhance our guests' experience. Next, I would like to try and understand more about your stay as it appears by your comments that it must have been quite some time ago, prior to the completion of our renovations that included all guest rooms and corridors, lobby, living room and fitness center. I would very much like to speak with you to gain your insight. To discuss things in further detail, please contact me in the hotel’s Executive Office at 973-560-5162. Thank you again, and we appreciate your staying with us.

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549 - 555 of 647 reviews

Reviewed November 12, 2012

My husband and I stayed at your hotel due to a power outage at our home after Hurricane Sandy. Everyone we came in contact with at your hotel made our stay so comfortable and easy for use. We are so grateful to all of you. Thank you!

  • Stayed: November 2012, traveled as a couple
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Thank MaryRalph_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott B, Director of Sales at Sheraton Parsippany Hotel, responded to this reviewResponded November 19, 2012

Dear MaryRalph_12 –
Thank you so much for your kind words! Hurricane Sandy was certainly a whopper for our area, and we all did our best to cope under trying times. We believe that our greatest asset in the hotel is our staff, and we are thrilled that you experienced their comforting and caring spirit during your visit. We hope things are back to normal for you now, and look forward to welcoming you back in the near future under brighter circumstances.

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Reviewed November 8, 2012

The hotel has been recently renovated and is a great place to stay. The lobby is beautiful and spacious. The rooms are very modern and comfortable. The staff is very friendly and helpful. The work out facility is one of the best hotel gyms I have ever used - it is open to the public and sells memberships, so it is a "real" gym. The gift shop is well stocked with any item you may have forgotten and is open long hours. Overall, it was a great experience.

  • Stayed: November 2012, traveled with family
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Thank Fran K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott B, Director of Sales at Sheraton Parsippany Hotel, responded to this reviewResponded November 19, 2012

Dear Fran K -
Positive feedback like yours is what we hope to get from every guest! We are very proud of our renovated facilities and our service team, and are happy to hear that you enjoyed both during your visit. We look forward to welcoming you back to the Sheraton Parsippany again for your next stay!

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Reviewed November 8, 2012

I went there just before Hurricane Sandy hit and the area lost power - although we were lucky to have backup generators in the lobby areas. It could've been a pretty miserable experience but the staff worked extremely hard to ensure that it wasn't. They somehow managed to have hot food for all of the guests during the outage, and they screened movies in the lobby on a big screen while serving free snacks. After it looked like we wouldn't be getting power back for a while they worked with the guests to rebook them in other locations. At one point a couple of guests really desperately wanted to get to another place in the middle of the storm, and one of the staff took out their personal car and drove them over - despite the high winds and the danger.

The staff are incredibly dedicated, and the hotel itself is a beautiful building with great rooms.

  • Stayed: November 2012, traveled on business
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Thank Ankit G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott B, Director of Sales at Sheraton Parsippany Hotel, responded to this reviewResponded November 19, 2012

Dear Ankit G –
Thank you so much for your kind words! Hurricane Sandy was certainly a whopper for our area, and we all did our best to cope under trying times. We believe that our greatest asset in the hotel is our staff, and we are thrilled that you experienced the great service that they provide. We hope things are back to normal for you now, and look forward to welcoming you back in the near future under brighter circumstances.

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Reviewed November 6, 2012

My sister and I were very fortunate that we were staying her when Hurricane Sandy hit the east coast. We were attending the Chiller Theatre Expo which was being held in the hotel when the hurricane struck. Flights were being cancelled left and right, leaving many people stranded, me and my sister included.
It turned out to be a blessing in disguise. The hotel staff went above and beyond what most people would consider their duty to make us comfortable. We were many miles from home, our first trip away from home, and this disaster happened. We were without power, stuck in a hotel with strangers, but the staff made us feel safe and secure and for that I'll be forever grateful.
I hate my trip had to end the way it did, but if I had to be stuck somewhere, I thank God it was at this hotel. I recommend it highly to everyone and look forward to visiting with them again, hopefully minus the hurricane next time.

  • Stayed: October 2012, traveled with friends
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Thank Felicia M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott B, Director of Sales at Sheraton Parsippany Hotel, responded to this reviewResponded November 7, 2012

Dear Felicia M -
Thank you so much for your kind words! We strive for positive feedback like yours from every guest. We are very proud of our renovated facility and the service that our team delivers, and are very pleased to hear that you had a pleasant experience, inspite of the ordeal caused by Hurricane Sandy. The storm certainly threw a curve our way, and we also appreciate our guests who hunkered down with us and were flexible during our mutually trying times. Thank you again for sharing your comments, and we look forward to welcoming you back to the Sheraton Parsippany in the very near future under brighter and more pleasant conditions!

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Reviewed November 6, 2012

We stayed there during the Sandy storm and the staff at the hotel was very friendly and more than willing to help in any way possible - they provided movies and snacks all day long, spend so many hours trying to find other hotels open to relocate the guests and pretty much did anything in their power to make us feel comfortable.

  • Stayed: October 2012, traveled on business
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Thank Boyana P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott B, Director of Sales at Sheraton Parsippany Hotel, responded to this reviewResponded November 7, 2012

Dear Boyana-Jason_Elliott -
Positive feedback like yours is what we hope to get from every guest! We are very proud of our renovated facility and the service that our team delivers, and are very pleased to hear that you had a pleasant experience while you were with us. Hurricane Sandy certainly threw a curve our way, and we also appreciate our guests who hunkered down with us and were flexible during our mutually trying times. Thank you again for sharing your comments, and we look forward to welcoming you back to the Sheraton Parsippany in the very near future under brighter conditions!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 14, 2012

I hosted a very large event here, and the experience was costly and very unfriendly. the managers were cold and unfeeling and were unwilling to work with me. the rooms were highly overpriced, and I was very disappointed with the entire experience. NEver Never again. We also had rooms with leaks, and dirty rooms.

  • Stayed: March 2012, traveled on business
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3  Thank Renae J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott B, Director of Sales at Sheraton Parsippany Hotel, responded to this reviewResponded October 16, 2012

Dear Renae J –
First, thank you for taking the time to share your feedback. We look upon feedback as a gift to help us continually enhance our guests' experience. I would also like to offer my sincere apologies for the challenges you faced during your visit, and would appreciate the opportunity to learn more in an effort to overcome the shortcomings you experience. To discuss things in further detail, please contact me in the hotel’s Executive Office at 973-560-5162. Thank you again, and we appreciate your staying with us.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Parsippany Hotel

Address: 199 Smith Rd, Parsippany, NJ 07054-2813
Location: United States > New Jersey > Morris County > Parsippany
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Parsippany
Price Range: $110 - $307 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Parsippany Hotel 4*
Number of rooms: 370
Official Description (provided by the hotel):
The Sheraton Parsippany Hotel is located in the center of it all! Just 30 minutes from Newark International Airport and 25 miles from New York City and convenient to several attractions! ... more   less 
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Also Known As:
Sheraton Parsippany
Sheraton Hotel Parsippany Nj
Parsippany Sheraton

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