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“so so” 3 of 5 bubbles
Review of Embassy Suites by Hilton Parsippany

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Embassy Suites by Hilton Parsippany
Ranked #5 of 16 Hotels in Parsippany
morristown, United States
1 review
“so so”
3 of 5 bubbles Reviewed November 25, 2013

very nice hotel but alot of limitation with the complimentary drinks and the breakfast was horrible and also make sure when booking a reservation to have a printed email with you when you arrive the hotel that way they will not have the opportunity to jack your room rate up on you. that really pissed me off.

  • Stayed November 2013, traveled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Theresa W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Derrick D, Front Office Manager at Embassy Suites by Hilton Parsippany, responded to this review, November 30, 2013
Thank you for your recent comments Ms. Theresa W. I sincerely apologize on behalf of all the staff here at the Embassy Suites in Parsippany that you did not have a completely enjoyable stay. We appreciate your feedback and are glad you filled out a survey to let us know how we can better assist you at our property. Please feel free to contact me at your convenience to discuss the situation concerning your reservation. I look forward to hearing from you.

If there is anything else that I can do for you to ensure that Embassy Suites is still your hotel of choice in Parsippany please let me know. We are always open to any suggestions or comments you have for us.
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888 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (95)
Date | Rating
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English first
Miami, Florida
Level Contributor
60 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed November 20, 2013

I stayed here on a business trip to the area. The hotel is very good. Nice bar with after office cocktails which are great for relaxing after a long day's work. Restaurant is very good, too (but the menu does not have great variety... what can be expected for a hotel restaurant). Food is great.
Rooms are ample, big, clean, with everything you may need for a short stay. Definitely recommend this hotel to other travelers in the area.

  • Stayed October 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank AR_Traveler05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Derrick D, Front Office Manager at Embassy Suites by Hilton Parsippany, responded to this review, November 21, 2013
Thank you for your recent post to trip advisor Mr. AR. Our hotel and it's staff appreciate the feeback on how to best serve our customers. The Team at Embassy Suites Parsippany prides itself on giving the best service possible and making memorable experiences for our guest. Executive Chef Peter is working hard to expand the menu choices for our restaurant. If there is anything that we are able to provide off the menu, please ask. We will do all that we can to assist. The Embassy Team looks forward to your next visit to the hotel and the area. Please let us know if there is anything we can do to make your next trip even more memorable.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlotte
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
1 of 5 bubbles Reviewed November 20, 2013

I had a reservation at the Embassy Suites in Parsippany, NJ on November 12, 2013. I made the reservations through Expedia and had an Expedia confirmation which I showed to the front desk person when I arrived. Yet, the hotel would not honor the confirmation or provide a room. I do not know why Expedia would provide a confirmation number, yet the hotel refuse to honor it, but that is what they did. In years of travel, I have never had that happen--it is highly inconvenient, and would have been worse if I had been traveling with my family.

Stayed November 2013, traveled on business
Helpful?
Thank jgwynn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Derrick D, Front Office Manager at Embassy Suites by Hilton Parsippany, responded to this review, November 21, 2013
Thank you for your recent post to trip advisor Mr. Gwynn. We hope we have another opportunity to serve you on your next visit to the Parsippany area. It's unfortunate that we weren't able to register you at our hotel. We are thankful for all of our guest business including yours. Expedia sent a travel itinerary number, however not a hotel confirmation number. When this happens most often we are able to register you at the hotel and then contact Expedia for additional information. For your particular situation, we had no rooms available to register you in. When no hotel confirmation number is provided by a third party vendor we do all we can to assist our guest whenever possible, including contacting Expedia on your behalf and assist in finding another property. Apologies since we weren't given a chance to serve you as we had hoped. Moving forward, we enjoy the partnership we have with third party companies to assist travelers, however please feel free to contact the hotel directly or through Hilton reservations department as a more direct way to receive a "hotel" confirmation number for your stay needs. My hope is that we will have an opportunity to welcome you to our property.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
lima
Level Contributor
35 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed November 8, 2013

We came here on an NYC trip and decided to stay outside of the city. The hotel is very big but very well maintained. Useful amenities like a swimming pool and a gym as well as a business centre where you can use to computers. Also the breakfast was excellent and served at a good time. The only downside was that wifi wasn't free which I think should really be a given in a hotel of this size and cost.

  • Stayed December 2012, traveled with friends
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank 199cate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Derrick D, Front Office Manager at Embassy Suites by Hilton Parsippany, responded to this review, November 10, 2013
Thank you so much for taking your time to provide feedback on our hotel in your recent trip advisor post. We appreciate your business and would like to thank you for making the Embassy Suites Parsippany your choice hotel. Our hotel does provide complimentary internet options at the property. The charge for our wireless also can be included as part of your room rate as an option. We hope we have another opportunity to serve you on your next visit. Please let me know if there is anything we can do to make your next stay more memorable.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
East Hartford, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed November 7, 2013

Overall, we had a very good experience. The Suite was comfortable and the beds as well. The pillows were not good at all. Breakfast was delicious with several choices to pick from. The evening snacks were chips & salsa. I've had better snacks at other Embassy Suites. We enjoyed the stay! Thanks

  • Stayed November 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Agustin R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Derrick D, Front Office Manager at Embassy Suites by Hilton Parsippany, responded to this review, November 10, 2013
Thank you so much Agustin for taking your time to provide feedback on our hotel in your recent trip advisor post. We appreciate your business and would like to thank you for making the Embassy Suites Parsippany your choice hotel. For your next visit, please let me know what we can do to make your stay more enjoyable. It is our duty to provide a memorable pleasant experience. Do know that the management team is furiously working to update our managers reception to best suit our guest needs. We hope you have an opportunity to see the difference on your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Herndon, West Virginia
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed November 7, 2013 via mobile

We have stayed in the Embassy Suites Parsippany several times. The place is clean and comfortable and the breakfasts are good. The room rate is a bit pricy. We may try the Hampton Inn Parsippany next time. The only problem we've had is that many tourists stay there so business folks may be annoyed by the kids.

Stayed November 2013
Helpful?
Thank OldBuzzard78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Derrick D, Front Office Manager at Embassy Suites by Hilton Parsippany, responded to this review, November 10, 2013
Thank you so much for taking your time to provide feedback on our hotel in your recent trip advisor post. I apologize if your stay wasn't completely enjoyable. We pride ourselves on being a business hotel as well as a family friendly franchise. We appreciate your business and would like to thank you for making the Embassy Suites Parsippany your choice hotel. For your next visit, please let me know how we can make it a more memorable experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bucks County - PA
Level Contributor
85 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed November 4, 2013

I recently stayed here for a business trip and thought the hotel was very good. Every room is a suite, so there is plenty of room to do work, spread out all of your stuff. The bed was very comfortable and i had no complaints about the room temperatures.

As far as the hotel, it has a theme of running water throughout the hotel, which is kind of cool. The gym was very nice, better than i expected. The restaurant on site was good - we ate there 3 nights in a row and was able to find different items each night. The bar area is also good and provided a decent meeting spot for our group.

The hotel also has a free breakfast buffet each morning, which was good. the best part was it was quick and accessible, no waiting.

I would go back here anytime I am in the Parsippany area.

  • Stayed October 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Bunch91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Derrick D, Front Office Manager at Embassy Suites by Hilton Parsippany, responded to this review, November 10, 2013
Thank you so much for taking your time to provide positive feedback on our hotel in your recent trip advisor post. We appreciate your business and would like to thank you for making the Embassy Suites Parsippany your choice hotel. We are looking forward to your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Parsippany

Property: Embassy Suites by Hilton Parsippany
Address: 909 Parsippany Blvd, Parsippany, NJ 07054-1277
Phone Number:
Location: United States > New Jersey > Morris County > Parsippany
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Parsippany
#5 Family Hotel in Parsippany
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites by Hilton Parsippany 3.5*
Number of rooms: 274
Official Description (provided by the hotel):
Welcome to the Embassy Suites Parsippany New Jersey Hotel! Enjoy the best in Parsippany Hotels- our luxurious all-suites hotel is located just a few miles from Interstate 80 and Interstate 287, and is near Newark International Airport. We are also located near many Parsippany, NJ attractions, making us the premier destination for dining, shopping, business, or even a romantic getaway! Our hotel is a proud member of the Hilton Family of Brands in Parsippany, New Jersey! So book your stay online or call the Embassy Suites Parsippany for our Best Rate Guaranteed. ... more   less 
Reservation Options:
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Also Known As:
Embassy Suites Parsippany
Parsippany Embassy Suites

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