It wouldn't be fair to try and review this hotel so quickly after Hurricane Sandy blew through the area, so take any negative comments with a grain of salt.
From the minute I stepped through the doors, I was treated kindly. Sandy had just come through about 5 days prior, and it disrupted a ton of the amenities that this hotel normally offers: Ice machines on the fritz, breakfast buffet and breakfast 'to go' items, limited housekeeping staff, internet access out, inability to charge some items to your room, etc.
These are all things that were honestly out of the hotel's control. If a housekeeper can't get gasoline and can't get to work, you can hardly blame the hotel. In fact, you should probably thank those who could get to work for showing up.
So, what *could* the hotel control? Their response and ability to adapt. They were careful to point out items that were 'abnormal' so that I wouldn't be surprised later. They were helpful with arranging fliers for other restaurants, since theirs was challenged by the inability to accept credit cards. Most of all, their attitude was impressive. They smiled through a very difficult situation and apologized for things they didn't need to.
The breakfast buffet was fine, for what it is. Their ability to find alternative internet access for their business center was helpful for those who needed to print boarding passes. And most of all, they (as I've found Most Hampton's to do) ensured that I was greeted warmly and addressed by name. They followed up by asking if there was anything more that they could do to enhance my stay, and they were accommodating to all guests and issues that arose.
So while things weren't at their peak at this hotel during this immediate post-storm period, the staff more than made up for what they couldn't control. Hats off to them for keeping a stiff upper lip, and smiling their way through!
- Official Description (provided by the hotel):
- On your next trip to Parsippany, NJ, stay at the Hampton Inn Parsippany hotel to enjoy the amenities and services provided. Wake up to Hampton's free hot breakfast and maintain your exercise regime in the expansive fitness center or on the jogging track. The Hampton Inn hotel in Parsippany is only 30 minutes from Newark International Airport and centrally located between Morristown and Parsippany. Enjoy a successful and pleasant stay with the amenities you need at the Hampton Inn Parsippany. ... more less
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- Also Known As:
- Hampton Inn Parsippany Hotel Parsippany
- Parsippany Hampton Inn