I called to make a reservation because Hurricane Sandy was reeking havoc in the area. I spoke to Samantha the front desk rep, and asked her about the hotel and the generator situation. She informed me that she was unsure if the hotel had one. Then, I asked about emergency plans and such since its a hotel that offers breakfast, would they still, how would they accommodate us with supplies, etc, and again Samantha didn't know. She did know a room was $300 a night. Absurd. I said to her that she must be joking and she said "no, it's called supply and demand. That's our rate." It's not like we were trying to find the latest tickle me Elmo doll, we were trying to find shelter and heat during a hurricane AND a state of emergency! C'mon, you're better than that. I asked Samantha if she'd find out the answers to my questions and her reply was "no, we are busy. You'll just have to keep calling till someone answers who knows." Are you serious, Samantha? That's guest service? Being in a tough spot, I made the reservation here. I ended up canceling the remainder of my reservation because they had no power and weren't telling people anything - not that it was gone or when it was expected back- and I found better lodging for half the price. This place should be ashamed!
- Official Description (provided by the hotel):
- Located in beautiful historic Parsippany, the new Hampton Inn & Suites Parsippany/North is located at the center of it all! Convenient to major highways 287, 80 and 46, the Hampton Inn & Suites Parsippany/North is ready to welcome you to your new home away from home! ... more less
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- Also Known As:
- Hampton Inn And Suites Parsippany/North
- Hampton Inn & Suites Parsippany/North Hotel Parsippany