My husband and I were with a party of 11 people who had travelled from Ireland for a family wedding from 16th -20th January 2008. Our experiances of this hotel were mixed. There was a major refurbishment job taking place which we had been notified about before travelling and I think this was largely responsible for any problems we had.
Check-in day 1 was very delayed. Reception staff were largely unsympathic and dismissive. Although they were aware that we were arriving at lunch time and had to leave the hotel at 5pm to attend a pre-wedding reception and dinner, some members of our party only got access to their rooms at 4.30pm. How long does it take to prepare 5 rooms?
The water supply to some ot the rooms was cut off without prior notice on the day of the wedding which caused considerable stress. Reception staff were again very unhelpful and just shrugged as if this was an every day occurance. Our plight was only dealt with when we requested an appointment with the general manager. This should not have been necessary.
The hotel is clean and visually pleasing but is literally situated in the middle of an industrial park and is not within walking distance of any amenities. There are no shops, restaurants etc nearby however there is a free shuttle bus from the hotel to the centre of Park Ridge which is about a 15 minute drive away.
From there it is possible to get a bus into the city. The hotel had very limited information about this service. They only had information on the 11a bus which is a commuter service and takes one and a half hours to get in. They also gave totally incorrect information regarding departure times and venues from the city. We discovered by accident that there is an express service, the 47, that travels to the city hourly and takes 45 minutes. The shuttle bus stops running at 11pm so you need to organize taxi transport if you intend being in the city later than that.
There is a leisure centre and small pool at the hotel which I did not use.
Access to the local shopping centres is very difficult without private transport. Taxi fare to Garden State in Paramus was $35 + tax each way. To travel to Jersey Gardens Outlet Mall in Elizabeth it was necessary to take a bus into the city and then another bus out again.
Rooms were clean and bright, beds and bedding were very comfortable, shower was very good and nice products supplied.
Basically this hotel is ideal for corporate travellers attending business's in the industrial park. Would I stay here again? No, it was totally unsuitable for my needs. Would I recommend it to a friend? If it met their criteria, yes. Staff could do with some training in customer relations, 'have a nice day' is just words if not followed up with actions.The exception to this was Lloyd, the shuttle bus driver/porter, who was always pleasent and most helpful.
- Official Description (provided by the hotel):
- Guests staying at the Park Ridge Marriott in Park Ridge, NJ find relaxation in the hotel's laid-back luxury. Our hotel features pristine landscapes, spacious guest rooms, an on-site spa and premier dining at Brae's. ... more less
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- Also Known As:
- Park Ridge Marriott Hotel Park Ridge
- Marriott Park Ridge