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“Good customer service”
Review of Houlihan's

Houlihan's
Ranked #27 of 140 Restaurants in Paramus
Price range: $11 - $30
Cuisines: American, Bar
More restaurant details
Restaurant details
Good for: Bar scene
Dining options: Late Night
Description: Forget 'casual dining.' That's an industry term so out of touch with how consumers eat and drink today. For premium quality and style; fare that's at times familiar and other times adventurous and a laid-back modern setting, Houlihan's is a true original.
Reviewed July 18, 2014

We sat at a booth that did not have a pendant light hanging down; the indirect lighting from the high-ceiling pot lights did not offer a warm and cozy atmosphere. They do not have coasters for drinks to sop up the condensation; they use thin napkins, which get wet and messy. Ordered a burger with sweet potato fries. The fries were room temperature when they were brought to the table. There was also cinammon and sugar on them, as I was told by the waiter after I tasted them, and they were pretty awful. The waiter put in a new order of fries without the weird seasoning, at my request. It took a long time to get the order, but the manager delivered it with an apology. There was a mistake on the bill; the waiter took care of it. I enjoyed the burger and my husband enjoyed his meal. Would eat there again.

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1  Thank anon11111111111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex H, Front Office Manager at Houlihan's, responded to this reviewResponded July 21, 2014

Thank you for taking the time to leave us your valuable feedback. We're sorry to hear about the issue with the fries and the check, but glad to hear that a manager was able to assist you. I will be alerting the Area Director about your experience. If you would like to discuss this further, feel free to email us directly at alexhoulihans@gmail.com - thank you. - Alex, Houlihan's Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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24 - 28 of 35 reviews

Reviewed December 19, 2013

The restaurant itself is actually nicer than most Houlihan's I have been to. The food was average and the service was a little slow on a Thursday evening.

Thank victoria m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex H, Public Relations Manager at Houlihan's, responded to this reviewResponded December 20, 2013

Thank you for taking the time to review us. I'm sorry to hear that our service and food weren't up to our usual high standards. I will be alerting the Area Director about your visit. Would you like us to contact you? If so, kindly email us at alexhoulihans@gmail.com - thank you. - Alex, Houlihan's Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 19, 2013

A group of my girlfriends and I used to come here after work hours and frequented the bar. We, however, stopped going here because of the attitudes of the bartenders. God help you if you ask them for anything, I hate to see how they treat the servers when a drink order comes in. Anyway, on the last few visits, my boyfriend and I or myself and friends have sat in the dining room and it has been a much better experience. I enjoy their food, and this location in particular has a beautiful dining area.

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Thank Tds1983
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex H, Public Relations Manager at Houlihan's, responded to this reviewResponded November 21, 2013

Thank you for taking the time to review us. I'm glad to hear you enjoyed your experience in the dining room, but sorry to hear about the bar service. I will be alerting the Area Director about your prior visits. Would you like us to contact you? If so, kindly email at alexhoulihans@gmail.com - thank you. - Alex, Houlihan's Marketing

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Reviewed October 14, 2013

I am a Houli's fan generally, but this one failed to meet the normally high standards of service. I took my daughter for a quick meal while out shopping for supplies at the nearby art store. As a monthly Houli patron, I have to say, spend the gas and go to the one in Ramsey on route 17. This one doesn't have their act together. Poor service. We had to go find our cheerleader who was busy elsewhere trying to get out the door. We were seated near the only two other tables, near the kitchen door, with the vaccuum cleaners running and the bar staff hanging out nearby since the bar was full and too noisy for them to talk there.

Not their finest hour or staff...

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Thank travellingbaby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex H, Public Relations Manager at Houlihan's, responded to this reviewResponded October 16, 2013

Thank you for taking the time to review us. We're sorry to hear our service was not up to our usual standards. We will be alerting the Area Director about your visit. Would you like us to contact you? If so, kindly email us at alexhoulihans@gmail.com - thank you. -Alex, Houlihan's Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 1, 2013

As many of these places are, drinks are a little pricey. The food was very good and our server was very friendly. She went out of her way to take special care of our kids!

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Thank Cindatl85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex H, Public Relations Manager at Houlihan's, responded to this reviewResponded September 10, 2013

Thanks for taking the time to review us. We're glad to hear you enjoyed our food and hospitality. We look forward to serving you again soon! - Alex, Houlihan's Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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