I have been going to Biaggio's for years due to its proximity to my house, the excellent (as in REALLY GOOD) cheeseburgers, and the fact that my coworkers schedule end-of-year parties there. If I were rating this based on my love of their burgers, it would get my highest rating. I have heard that the rest of the food is good, but I can't say since I find it impossible to order anything other than the burger (it is that good). My low rating comes from the fact that I can no longer convince my family to go since the service is consistently poor. I have never waited so long between waiter visits in my life, and I am generally ready to eat my own hand by the time the food arrives. When I told the owner once, he thanked me for my feedback but remarked that he was shocked to hear it. After sitting there time after time wondering if our waiter was ever going to walk back over to our table, I find it hard to believe that I was the only one to complain.
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