I have been coming to the Beach Club for many years in Sept. with a group of women and never had any complaints. So this year when I planned a 2nd trip to OCNJ with another group of women, I made reservations online with the Beach Club. I found this experience to be anything but pleasant. We arrived early evening & checked into our room. I beleive they must have given us the last room because it was the room above the awning that someone else mentioned. The room had a terrible moldy/musty smell. We went to the front desk to ask if there was anything else available and was told they were completely full in all 4 of their properties. They offered frebreeze (which would not correct the problem but mask the smell) or they could put an ozinator in the room but we would need to leave for 1 1/2 hours or they could do it in the morning. They did say they would have a room on the 4th floor with a muphy bed and a sleeper sofa which we could have for the same price because of the view. We checked it out and found it be stuffy and was not worth the switch, just for the view. When we asked to speak with the manager, we were never given the chance. The lady at the desk would only talk to the manager & relay the messages. Last resort was we were told we could leave because that is all they had. So we ended up going to our room & found we could easily check in at the Port O Call which is also located on the boardwalk and few blocks away. They even discounted the first nights rate. Was very disappointed in how the beach club handled the whole sitatuion. First ....not letting us speak to a manager, 2nd never did anyone come to the room to check out the smell and 3rd. only got a "sorry bout this" as I was walking away from the desk to leave. Really makes me not sure I would recommend them, mainly beacuse of the customer service we received. Was sent a departure survey after checking out & filled it out but to this date, have never heard back from anyone.
- Official Description (provided by the hotel):
- On the boardwalk and overlooking the Atlantic Ocean, the Beach Club has an ambiance unlike that of any other hotel in Ocean City. Here you'll be welcomed with warmth, taste and style in a spirit of uncomplicated hospitality. Enjoy our heated, oceanfront pool, spacious sundeck and beach view dining. ... more less
- Also Known As:
- Beach Hotel Ocean City
- Beach Ocean City
- Beach Club Hotel Ocean City Nj