My family and I stayed at the Suitcase Motel for a weekend and it was wonderful. The staff were very nice and welcoming. We were close enough to the boardwalk to walk which was great! We loved it and will definately return.More
My family and I stayed at the Suitcase Motel for a weekend and it was wonderful. The staff were very nice and welcoming. We were close enough to the boardwalk to walk which was great! We loved it and will definately return.MoreShow less
Thank you very much for your review. We are very happy that our guests are satisfied with our services. You are always welcome to stay at our motel. We hope to see you soon.
Not until I saw the last review did I decide to write this one. My family and I stayed at the Suitcase for one night, simply to wash up and sleep. Most expensive shower and bed I ever had($200,cash only) but I agreed to that because there was no minimum stay required.
The rooms were dark, and the front walls/windows paper thin, because when the fire whistle went off several times during the night, it woke you up.
Now to the best part, my family and I thought the innkeeper was a triplet. No lie every time we turned around, the "creepy" innkeeper as we called him was right behind you.
The pool smelled bad and was dirty as obviously it had not been skimmed all day.
The best part of this place was the woman at the check-in and leaving.
I reviewed the complaints and found many false statements of the complainant. Please be advised that our staff were trained to be on duty and do their work but not trying to watch what our guests were doing. There was no reason for our staff to do so. Any adult and mature responsible person should not show concern that somebody was watching them.
The terms of payment at our motel is always customer' s choice either cash, money order or credit card. Amount to be charged depends on room type, number of people in room. Weekend rates are slightly higher than weekday rates. This is a common practice of motels. The complainant should feel so lucky that we did not reject his/her staying. Many motels have no limit staying. After shopping around and stopped right here at our motel should tell story of the shopper. It shows childish to make complaints after accepted the offer.
The complaints about siren from Fire Department is a joke. I wonder whether this guest has any idea at all that all tourism areas include the Wildwoods always seriously concern about safety of all tourists. Obviously, this guest came to the wrong town. Too bad the siren from Fire Department woke him/her up. It woke every body in the entire town up too. The complaints about our front walls/windows paper-thin proves poor vision of the complainant. Our buildings are cement blocks and all of our windows are new and double panels. All windows have curtains. Guests can always open the curtains for brightness as needed. All other guests love their privacy with the curtains down.
In terms of pool, it is very senseless to complaint about our pool. We have two Certified Pool Operators on premises. Pool water was being tested every two hours to ensure perfect water for swimming. We have perfect score from Certified Labs and Health Department. We skim our pool every time after guests used pool. Is this guest know what he/she talking about? No body in the right mind should make any complaints unless that person has enough knowledge to know what he/she complaints about.
It wasn't by any means a 5 star hotel....or even 3 It was simply a place to shower and sleep. The rooms are very dark But beware of the creepy inn keeper, when ever you turn around he is right behind you YIKES!
As a manager of this motel for the past 19 years, I would like public to know that almost all motels in Wildwoods area are independently owned and not chain motels. Our motel is in business for 19 years and it is known by all Associations that Suitcase Motel is a family motel, very clean and every room is as modern as it can be. We upgrade our motel rooms and amenities every year. Our staff was trained to be on duty and do their work. Guests should complaints if he/she stayed in a motel that there was no staff on premises could be found. There is no reason for a responsible guest to complaint on staff that does work at the motel.
We got a room there Irish weekend, just for a place to sleep. About 10 pm my relatives came to pick us up, so they walked to the room just to say "ready?" and the rude man came and said "no visitors" and we explained that we werent staying, and he threatened to call police, and make a big issue out of it. Its not a nice place to begin with, but he acted like he was afraid of something being destroyed, (like from teenagers partying) but in reality, i dont think anyone could damage the unit worse than it already is!
Irish Festival weekend is the biggest event in town. Our motel is always fully booked. From our 19 years experience in this resort motel business, we saw them all. Our policy of "registered guest only" is very up front to all guests when making a reservations. We also inform guests at the check in time. There is no surprise to all guests about this practice. Our office is open to all visitors. This restriction of "no visitors" is very common practice for all motels in this resort area. Every guest has many friends and families. If we see visitors in guest's room, we will remind our guests of the "registered guest only" policy and the visitors must be out of the room. If guests refuse and insist to have their nonregistered guests in their room, it leaves us no other choice but call police and remove the guests. Our motel is catered to responsible adult guests and families who registered with us only. We have to concern about quiet and peaceful staying of other guests through out the motel. There is no teenagers accepted at our motel, therefore, no guests should concern about teenagers partying. The law in this city clearly indicated the penalty of all disorderly person who entered the building.
In terms of cleanliness and up keep of the motel, our motel is being known as a very clean and beautiful decorated motel. We improved our motel every year. 85% of our guests are repeated guests. We have a very good reputation on what we do. Our rates are very comparable to other motel. All guests are shopping around for better rates. If the guests complainted about our rates, we wonder why the guests chose our motel after shopping around and majority were coming back year after year.
We are a full service motel. We offer more amenities than a lot of motel in this island. All staff were well trained and on the jobs for years. Our location is within a walking distance to the Irish Festival event, well known restaurants, bars and entertainment.
I called to book a room for memorial day weekend, and the guy who answered the phone was super rude, and unorganized. Most of the hotels i N.Wildwood have a Specials for the entire weekend, and he gave me an outrageious price of close to $500 for the weekend and it's not even on the beach. There are hotel rooms on the beach cheaper then the weekend. Then he insulted me by asking my age then told me I sound like a kid when I am 30 yr old woman.
Our rates for Memorial weekend or any other holidays weekends are very comparable to other motels in the area with the similar room type and number of guests in room. We offer package prices through out the season. We are a full service motel. We offer Continental breakfast daily. Our amenities are more than a lot of motels in the area. We are walking distance to beach, boardwalk, restaurants, bars, entertainment and all activities. We cater to responsible adults and families only. Our motel does not accept teens. A question of age group is necessary to maintain the standard of this motel that no teens are accepted by errors. This is a very common practice for all motels in this area that does not take teens to ask the age group of the rates quoted callers. 85% of our guests that stayed with us will come back to stay at our motel again. Some guests come back many times during the season. They are also acted as our ambassador to bring their friends and relatives to stay at our motel. Our motel is excellent for responsible adults and families. Guests will not hear any teens fighting noises at our motel. Our motel was being known as a very clearn, beautiful decorated, quiet and peaceful place for vacation or over night staying for businessperson. All parents are required to control their own children. A consideration to other guests is a must for all guests who stay at our motel. Our staff were well trained and years of experience in this service business.