After reserving the ocean-view room for 400+/night, I was thoroughly disappointed from arrival to departure. Upon arrival, the elevator took literally 30 minutes. The room was nice, spacious but upon inspection had DIRTY sheets. We told the front desk and was told would be taken care of immediately. After returning to the room several hours later and inspecting the sheets, THESE WERE WORSE! Luckily, a local supermarket had sheets for sale. After purchasing the sheets and cleaning supplies, we returned to the room. Later that night, not wanting to waste another 30 minutes waiting for the elevator, we took the stairs. What a MISTAKE! Leaking ceilings, saturated carpets, falling plaster, buckets catching water were everywhere and an overall dangerous trip to leave the building. After almost falling, I was FED UP! WE HAD TO GO! Using my phone, I took pictures of everything! After deciding to leave, I was Surprised to be told I could not get the remaining amount back if we checked out! They didn't even seem SURPRISED and I was told and I quote "No Refunds"

Luckily, I had taken pictures which I then showed the manager. She asked where I had taken these pictures and seemed SHOCKED herself and had no choice but to return the remaining amount. To my surprise, we were not offered an apology, a future stay or ANYTHING! UNBELIEVABLE! This was the WORST traveling expierence, I have encountered. This Resort ruined our stay and vaction!

Disappointed Travelers

My mom, sons and I took our first family vacation together ever and we all loved this place! My boys are 12 and 16 and they had a blast at the arcade and both the indoor and outdoor pools. My mom is partially disabled so the location being right on the boardwalk was perfect. Everything we needed was right there or within walking distance. Our room was very clean, spacious and comfortable. We had an ocean front room on the 4th floor and the view was amazing. We loved being right at the beach and having our own private balcony overlooking the pool too. The maid service that we had was great, very attentive and friendly -- anything extra that we asked for they brought us with a smile. The front desk staff was very helpful and friendly. The food and service at the Adam's Restaurant was excellent (a little pricey but huge portions). One day while we were there the hotel had free hotdogs, soda and beer for the guests on the sundeck by the pool. Free hotdogs and beer by the pool??!!!! Wow!!! :-) We really loved this place and are already planning our vacation there again next year!! The only thing that I would have liked would be to have free Wi-Fi in the rooms. The lobby had it for free but if you wanted it in your room you had to pay $10 per day for it -- ouch!